New Job Unemployment Insurance Claims Processor In Delaware
|
| Unemployment Insurance Claims Processor |
Unemployment Insurance Claims Processor
Company : State of Delaware
Salary : Details not provided
Location : Delaware
Full Description
A class is responsible for processing claims and taking payments for the Employees'Unemployment Insurance benefits to ensure that eligible claimants receive their benefits on a timely basis.
Essential Functions
Essential functions are fundamental, core tasks common to all positions in the class series and not intended to be an exhaustive list of all job duties for any one position in this class. Since class specifications are descriptive and non-restrictive, incumbents can perform similar kinds of jobs not specifically listed here.
-
Makes claims for unemployment insurance benefits by questioning claimants regarding their employment history.
-
Conducts fact finding interviews with claimants to determine whether non-separation eligibility requirements have been met.
-
Identifies the appropriate state and federal unemployment insurance program, such as federal, state, or local, to establish a claim based on previous employer's employees', and current, employment and claim dates.
-
Verifies accuracy of wage and employer information with claimant, may request additional information if claimant indicates wages and/or employers are omitted or inaccurate. Request evidence of earnings such as W-2's or W-3's.
-
Informs the claimant of maximum and weekly benefit amount, basis for computation of benefits, length of claim, minimum allowable earnings and rights and responsibilities while receiving benefits. Describe the procedures for obtaining benefit checks; issues pay orders; provides informational materials.
-
Reviews pay orders completed by claimants receiving benefits on a continuous basis for completeness and reported earnings during benefit week. Records in the Master File of Benefits Week contain such items as date, Pay Order Number and deductions from the weekly benefit amount.
-
Refers claims for eligibility determination to claims deputies.
-
Enters data into a computer terminal, verifies claims and provides benefit information.
-
Completes and processes forms to stop payment on lost checks, correct computerized claimant information, and recover overpayment of benefits due to revised benefit amount, unreported wages or duplicate checks issued.
-
Answers to questions from claimants, employers and social service agencies regarding benefit filing procedures, claim status, lost or late check appeals and rights.
-
Sorts and files forms, cards, and other items of a similar nature; tests for errors, omissions, or proper coding.
-
Maintains daily and weekly records, or number of claims taken and processed.
-
May receive out-of-state local office claims through the electronic mail system, review printouts for accuracy of data, correct errors and/or omissions.
Job Requirements
Jobs: What are the requirements for a job as a unemployment insurance claims processor?
Applicants must have education, training and/or experience demonstrating
competence in each of the following areas:
-
6 months of customer service experience in such areas as providing prompt, accurate and courteous services to customers seeking information. answering requests quickly by phone or online, ensuring customers are satisfied with the service and responding to complaints.
-
6 months experience in document processing, which includes reviewing and evaluating records for completeness or conformity with laws, rules, regulations, standards; policy and procedures to resolve deficiencies; interpret information; track and monitor activities.
-
Six months experience in applying laws, rules, and regulations. Standards, procedures, and practices.
-
6 months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
Additional Posting Information
This position is a classification established under an exclusive bargaining representative (labor organization) elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 21, 13 and 16 of this chapter.
The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for What is the difference between telework and alternative work? according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of interview.
Conditions of Hire
The applicant must be legally authorized to work in the United States. The state's executive branch participates in the federal E-Verify system, where the state will provide information on a form I-9 to confirm that you are authorized by law to get a job in the U.S., according to our website.
Benefits
What is the benefit package? How do I get a full benefit package online?
Selection Process
The application and the supplemental questionnaire are evaluated based upon a valuation of your education and training experience as they relate to job requirements. Narrative information supplied in response to the Byzantine questions must be supported by data provided on applications including your employment, education and training history as it relates to the Weimar job requirements."
After submitting your application on-line, all future correspondence related to your applications will be sent via email. Please keep your contact information current in the "My Applications" tab at statejobs.gov.
Accommodations
Accommodations are available for applicants with disabilities in all stages of the application and employment process. To request an auxiliary aid or service, call (302) 739-5458 or TDD users should contact Delaware Relay Service at 1:800-232-5460 to obtain assistance.
The state of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of the entire community, including race, color, religion, age, sex, national origin, transgender status, genetics, protected veteran status; sexual orientation, gender identity or expression.