New Job Cpb Latam Client Service Officer In Texas
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| CPB Latam Client Service Officer |
CPB Latam Client Service Officer
Company : Citi
Salary : $88,400 - $140,400 a year
Location : Texas
Full Description
Job Summary
A Service Officer provides service support to the Latin American Citizen businesses, their focus is to ensure that effective client service is provided to our ultra high net worth customers. They utilize the client relationships they build to recognize business growth opportunities.
- Actively supports a private banker in delivering consistently high quality banking, credit, trust, financial, and capital markets services to target market customers.
- Strengthen private banking relationships by providing efficient and timely client service, as well as problem resolution.
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Ensure compliance with internal policies and procedures, and comply with legal and regulatory requirements.
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Process all client transactions, and respond to all inquiries from external clients. Provide necessary feedback to ensure proper validation and execution of client instructions.
- Keep up-to-date on all CCBC products, services, and processes.
Major Job Responsibilities
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Maintenance of service and contribution to the business growth.
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With guidance from the bankers, CPB provides wealth management services to its Latin American clients.
- Manage and execute client transactions with respect to business and individual banking, credit/financial products, financial services and real estate transactions. Ensure transactions are completed within audit and compliance standards as well as timely execution.
- Be attentive and deliberate in your work habits to detect fraudulent transactions.
- The company takes responsibility of client investigations (e.g., statement reporting issues and pricing inquiries) and works with operational, middle office teams to ensure effective resolution in the case.
- Coordinate account maintenance for all products and reporting on WINS (including address changes, banker/expense code changes. Changed account status, stop payments, no post, rates & fees waiver.)
- Establishing banking policy and procedures to ensure operational integrity, while preserving high client satisfaction.
- Proactively assist in the preparation of client trips, and arrange and participate in client meetings.
- Obtain banker/clients appointment to build upon existing relationships or establish new relationships.
- Identify and document new business opportunities for referral to a banker or product specialist.
- Utilize internal systems to properly support CPB customers and perform responsibilities through proficient use of the following Citi Private Bank platform applications such as OneSource, WINS & DMS; OLOD, etc.)
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Open and close all accounts on one server. Assist banker to obtain approval for account openings, review all docs independently and connect all client accounts to the appropriate relationship with a bank.
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Proactively follow up with clients on the post-sale and address any concerns.
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Proactively look for business opportunities and client's unique needs. Request them to meet with the private banker and discuss them successfully.
- Participate in service related process improvement activities.
Execution (Client Instructions & Requests):
- Working as one team with the banker team to promote understanding and provide seamless delivery of products, services and solutions.
- execute client instructions and respond to inquiries. Initiate transaction requests for new business closed by private banker, the company said.
- Coordinate with the appropriate groups to ensure timely execution of complex issues with high standards. Access appropriate operational/product resources for help on more complex situations.
- Ongoing communication and interaction with clients via telephone, email, or fax.
- Interface with Operations and Product areas to ensure timely response to inquiries.
- Identify cross-selling opportunities and participate in client meetings when appropriate. Work closely with assigned PB's and clients to meet/beat AUM/CNR budget goals, utilizing cash management, large balance and un-invested cash reports, upcoming maturity reports etc. Provide banker with suggestions on potential sales opportunities based on perceived client needs.
- Receive, authenticate and execute customer instructions on funds transfers. Request requests for internal, domestic & international cash transfers, including FX trades, US multi-currency/foreign currency products and loans (conistent with MPP/MIFT policy).
- To verify client requests for foreign drafts and other official checks, validate and execute instructions.
- Accurate and timely execution of alternative investments/mutual funds, subscriptions, or structured notes. Capital markets? Or securities purchases & sales?
- Follow-up on the resolution of investigations related to client standards. Resolve customer inquiries utilizing creative problem solving as necessary, he said.
- Manage client expectations by influencing others who support the service to help in meeting and exceeding client's needs.
- Open, close and move accounts. Coordinate with Relationship Officer/Private Banker to obtain approval on account openings by independently reviewing all documentation and linking the appropriate relationship between client accounts together in an appropriate way.
- Proactively handle client requests for information and identify new product or service possibilities relevant to the client's needs. Refer to suggested alternative methods, as appropriate.
- To respond to client requests for loans or draws.
- Provide securities information, quotes and valuations to the client. Provide all trade requests with appropriate execution.
- On all activity on the client's behalf, keep informed and current. initiate follow-up to deliver whatever is needed.
- Working with private banker to determine when it is appropriate to waive fees or reverse account charges, or issue refunds within policy.
Compliance/documentation/control:
- Thoroughly understand and apply all Citi Private Bank policies and processes, and implement changes as needed. Comply with all policy, procedure, and standard of conduct to ensure that all client requests meet legal and policy requirements.
- Consistent with the country's legal framework, process transactions including deposits, withdrawals, additions, and special service transactions to ensure that transactions meet compliance guidelines. Adhere to MPP, RDIP, banking, investment and tax regulatory and other compliance policy and procedures.
- Review and ensure that transactions comply with AML/KYC (Anti Money Laundering and Know Your Client) policy, procedures, and before execution. Review potential problems for any transaction and refer to appropriate management.
- Identify inappropriate client situations and transactions. Promptly escalate suspicious or inconsistent account activity through an independent channel, the company said.
- Completing the account opening process for all new customers, which can be done simultaneously to the CRF process being completed by RO.
- Completes the account opening process in such cases where no CRF approval is required for all new accounts of existing clients. This includes completing CORE applications for clients, reviewing documentation and submitting to Open Accounts.
- Review all completed documents and send them to intermediaries involved in account administration.
- Understanding of credit process as required for basic credit maintenance: review and confirm proper documentation of loan transactions, processes loans within the terms of a credit policy.
- Coordinate with the Credit Specialist/Investment Finance to ensure timely processing of CA renewals. Ensure repetitive or chronic overdrafts are handled appropriately by working with client and banker to establish overdraft lines and escalate into Service Team Manager, respectively.
- Maintain current credit documentation to a minimum. Ensure timely and precise action plans on all weekday and weekend reports, according to the report.
- Biz risk management - Documentation/Tax-waiver/Credit deficiencies to less than 5% of total client base, or 120 days, zero expired BRM's, zero operational losses. Zero self-test errors, minimal adjustments & refunds, adhere to policy and procedures in order to achieve satisfactory results on audits & reviews.
- Utilize all available technology to the full potential for increased productivity and compliance/audit results.
- On internal systems, set up client information, and capture and maintain client data.
- The bank records are up-to-date and accurate. Secure missing documents, investigate and correct errors related to client and bank accounts.
Requirements: skills (only in English).
- What are the requirements for bilingual English/Spanish?
- How do I improve my communication skills in one month?
- In banking, fiduciary responsibility, and credit risk requires knowledge.
- Excellent client facing service experience and problem solving skills required.
- Strong background and interest in the fields of operations and compliance, previous sales and referral experience preferred.
- Interpersonal and team building skills. ability to establish relationships, develop and implement relationships with various groups, including sales, service providers, operations, and compliance.
- The high level of integrity and commitment to maintaining confidentiality with respect to the franchise, client and employee.
- As appropriate, communicate client financial activity, large fund movements, and other relevant client matters.
- Demonstrate initiative without compromising confidentiality, compliance or enforcement.
- Dedicated and detail-oriented, with strong organizational and time management skills, per the needs of bankers and other professionals. Must be able to quickly manage multiple transactions/tasks.
- The ability to problem solve and analyze data with a demonstration of attention to detail.
- Proficiency and aptitude in using various systems, MS Office/Windows, web based applications. Strong PC skills are needed to effectively manage daily activities (transaction, execution, and investigations) with different platforms.
- He seeks process improvements and generates new ideas to streamline processes/transactions.
Qualifications and Education:
- For US based employees, series 7 & 63 licenses are issued.
- BA/BS Degree
- Relevant experience of 5-7 years in financial services industry is preferable.
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Job Family Group:
Private Client Coverage
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Job Family:
Client Services
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Time Type:
Full time
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Primary Location:
Houston Texas United States
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Primary Location Salary Range:
$88,400.00 - $140,400.00
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Citi is an equal opportunity employer and affirmative action provider.
Qualified applicants will be considered without regard to their race, gender identity, national origin, disability, religion, sexual orientation, color of skin or status as a protected veteran.
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