New Job Motor Vehicle Call Center Supervisor In Vermont

Overview

The Department of Motor Vehicles (DMV) is seeking a Call Center Supervisor to oversee Call Center staff who are responsible for providing accurate information via phone, email, fax, and postal mail in a fast-paced environment. The Call Center Supervisor must have excellent customer service skills, be capable of handling complex transactions, effectively communicate with customers and internal staff, as well as manage daily reporting. The ideal candidate must possess strong leadership and customer service skills and be able to effectively communicate with staff and customers. The incumbent will need the ability to learn quickly, adapt to changes (fees, forms, supporting document requirements) and have excellent computer skills as this position requires navigating multiple databases.

Who May Apply

This position, Motor Vehicle Call Center Supervisor (Job Requisition #48074), is open to all State employees and external applicants.
If you would like more information about this position, please contact Matthew Rousseau at [email protected].
Resumes will not be accepted via e-mail. You must apply online to be considered.

In accordance with Title 23, Section 102(d), an applicant must agree to be finger-printed and pass a background investigation to be eligible for this position. The background investigation may include criminal, financial and traffic records checks. Hiring managers will notify applicants who are in the final stage of the interview process of the finger-printing and background check requirement, to which an applicant must agree to be deemed eligible for this position. Applicant will have the right to withdraw their applications before finger-printing and/or a background investigation is conducted.

Environmental Factors

Incumbents must be able to work quickly and accurately under pressure, before the public eye through social media. Exceptional Human relations skills are required in training and motivating staff in dealing with upset and irate citizens. Stress caused by coping with large volumes of work, production deadlines and high call and email volume that needs to be handled in the most efficient manner. May receive threats of harm from difficult, irate, and upset customers. Incumbents must be able to multi-task and prioritize unpredictable workloads. Employees must be able to deal with confused, frustrated, and highly upset customers and handle large sums of money. Within the office setting, normal workplace conditions prevail. Incumbents must be able to perform several job duties within several different units possibly in the same day. Private means of transportation may be required. Some overtime work may be required.

Minimum Qualifications

Associates degree AND two (2) years of work experience at or above a supervisory or team lead clerical level, including public contact experience.

OR

Completion of a one-year (1) vocational/technical training program in business and office or customer service occupations or related area AND three (3) years or more of office administrative experience that included significant public contact.

OR

High school graduation or equivalent AND four (4) years or more of office administrative experience, that included significant public contact.

Preferred Qualifications

Supervisory and/or management experience.
Candidates with prior motor vehicle department experience.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium
• Dental Plan at no cost for employees and their families
• Flexible Spending healthcare and childcare reimbursement accounts
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
• Low cost group life insurance
• Tuition Reimbursement
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.