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Customer Service Manager

New Job Customer Service Manager In Oregon

Customer Service Manager
Customer Service Manager

Customer Service Manager

Company : Department of Transportation
Salary : $5,079 - $7,861 a month
Location : Oregon

Full Description

Initial Posting Date:
08/08/2023
Application Deadline:
08/21/2023
Agency:
Department of Transportation
Salary Range:
$5,079 - $7,861
Position Type:
Employee
Position Title:
Customer Service Manager
Job Description:
Licensing and Permitting Supervisor 2 – Customer Service Manager
Oregon Department of Transportation
Diver and Motor Vehicle Services (DMV)
Field Services Group / Sunset Region
Beaverton
The role:
Bring your leadership skills to the Beaverton DMV as a customer service manager. In this role, you will oversee operations and supervise employees in a busy, urban office. Responsibilities include ensuring customer service standards are met during every interaction, meeting facilitation, budget preparation, participating in the recruitment process, conducting performance evaluations, and resolving customer complaints. If you have a passion for providing exceptional customer service, apply today!
Our first application screening is scheduled for 9:00 a.m. on Monday, August 21, 2023. We encourage interested applicants not to delay in applying.
We encourage people from all backgrounds to apply for our positions and hope you will join us on our path to diversity, equity, and inclusion. We are an agency that embraces social equity through our values, strategic planning, and actions. Leaning into our equity priorities means we continually examine what we do, the impact we have, and our progress toward weaving social equity into who we are. To learn more about our social equity commitments,
visit our Social Equity website
.
Before applying,
click here
to visit our applicant information website to learn more about our process.
If you are a current State of Oregon employee, you must apply through your
employee Workday profile.

A day in the life:
  • Oversee operations of assigned office(s).
  • Ensure transactions reflect correct interpretation and application of laws, rules and program policies and procedures.
  • Provide direct customer service and maintain proficiency with processing driver and vehicle transactions.
  • Research and resolve technical issues.
  • Maintain accurate records related to the management and operation of field offices.
  • Evaluate business processes and systems fir efficiency, accuracy and adherence to applicable policies, procedures, rules and laws.
  • Investigate and resolve customer complaints and concerns.
  • Manage process for filing vacancies.
  • Evaluate and improve employee effectiveness by providing feedback during one-on-one meetings.
  • Monitor operating budget and contract compliance. Approve and reconcile expenses.
  • Perform VIN inspections and drive tests in inclement weather.
  • Work is primarily conducted in an office setting and can include irregular hours based on business needs.
  • Travel between assigned offices is required and may include traveling during inclement weather.
  • To request a copy of the position description, which includes all duties and working conditions, please email .

What’s in it for you:
  • Work/life balance, 11 paid holidays a year, flexible work schedules, competitive benefits packages and so much more.
    Learn more
    about working at the Oregon Department of Transportation.
  • Live, work and play in
    the Portland-Metro area!

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Minimum qualifications:
Four years of lead work, supervision or progressively related experience.

OR

One year of related experience and a bachelor's degree in a related field.

Special qualifications:
Driving is an essential function of this position. You must have a valid driver license and an acceptable driving record. We will conduct pre-employment driving records checks on our final candidate(s). Your license does not have to be issued in Oregon to be considered.

What we’d like to see:
If you have these attributes, let us know in your application materials! It's how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience, education and alignment with
ODOT values
to help us decide who will move forward.
  • Experience interpreting and explaining state laws, rules, policies and procedures to others.
  • Employee development and coaching experience.
  • Strong communication skills, both verbal and written.
  • Effective communication of complex information to diverse audiences.
  • Demonstrated ability to quickly resolve conflict and de-escalate difficult situations.

How to apply:
  • Complete the following required steps:
    • Fill out the application or attach a resume. Please contact the recruiter under the ‘Need help?’ section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.
    • Attach a cover letter. Your cover letter should clearly demonstrate how your experience and training relates to the qualities that you have under the “what we’d like to see” section above.
      • Your cover letter must be limited to no more than two (2) pages.
      • Please address your cover letter to Rachel Shipley, Sunset Region Manager.
      • Generic cover letters and/or cover letters that do not address the qualities that you have under the “what we’d like to see” section may receive lower scores than those that addressed the desired qualities.
      • If you are an internal applicant, you must upload your cover letter in the ‘Resume/Cover Letter’ section of the application.
      • If you are an external applicant, you must upload your cover letter in the ‘Resume/CV’ section of the application.
    • Complete questionnaire. Answer the checkbox-style questions before submitting your application.
  • After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are an employee, the tasks will come to your Workday inbox.
  • If you are a veteran, you may receive preference
    . The
    task to upload your documents
    will come before the public records request and gender identity questionnaire tasks. For privacy reasons, please do not attach your military service document(s) to your application or combine it with any other required document attachments.
  • Candidates selected to interview will participate in a writing assignment as part of the interview process.
Need help?

Additional information:
  • We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer.
  • This recruitment will remain open until filled. Our first application screening is scheduled for 9:00 a.m. on Monday, 08/21/2023, but we may close the announcement at any time after this date when we have received an adequate number of applications. We cannot guarantee that we will consider applications received after this screening date. We encourage interested applicants not to delay in applying.
  • We may use this recruitment to fill multiple or future vacancies.
  • We will conduct name-based and fingerprint-based criminal background checks on final candidates under consideration for this position. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.
  • You will become part of the state's management team.
ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.
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