New Job Anchorage Museum Tourism And Group Sales Administrator In Alaska

The Anchorage Museum sits on the traditional homeland of the Eklutna Dena'ina. The museum is committed to recognizing and honoring the land, culture, and language of the Dena'ina people. We recognize and respect the continuing connection, by Alaska Native people and all Indigenous people, to the land, waters, and communities. The mission of the Museum is to be a museum for people, place, planet, and potential, in service of a sustainable and equitable North, with creativity and imagination for what is possible. Our vision is of a place of ideas and transformation, narratives and perspectives, resilient and relevant communities, responsive to a rapidly changing world toward a better future for all. The Anchorage Museum aspires to embody and inspire the people of Alaska and enhance its global profile while contributing to a healthy and vibrant community.

Summary Position Statement

Under the general supervision of the Director of Hospitality, the Group Sales and Tourism Administrator serves as an ambassador, advocate, and primary contact for the tourism market. As one of the major tourist attractions in the state and region, the Anchorage Museum welcomes tens of thousands of visitors from out of state annually. The Museum strives to be a welcoming and informative destination and presents a relevant vibrant perspective of Alaska both people and place. This position supports the Museum by serving as the primary staff person responsible for the inputting of group tours and reservation counts into the Museum point of sale (POS) system and coordinating the daily operations of the group sales program, in conjunction with maintaining the private docent tour program and ensuring tour group satisfaction.

The position also assists with general Visitor Services operations, tours, special events, membership events, seasonal events, and other bookings, and working cross-departmentally to coordinate special events.

Essential Functions

• Schedule and monitor leads for Group Sales for both new and returning contracts
• Coordinate and process booking orders, secure deposits and payments for group ticket sales, group tours, and VIP tour reservations
• Assure availability of private guides for all groups requesting a guided tour
• Arrange VIP tours with approved staff and designated guides
• Participate in related sales activities, Familiarization (FAM) events, and programs
• Coordinate with Visitor Services, Restaurant/Catering, Programs, and other departments and staff to schedule and confirm Group Sales reservations and tour requirements
• Be familiar with the Museum's mission, goals, exhibitions, and narratives for talking with the public and with clients and provide tours when needed
• Assist with coordinating and hosting touring guests, special events, major rentals, and community-wide event
• Supervise assigned volunteers and outside vendors

Non-Essential Functions

• Maintain database and track Group Sales leads, inquiries, lost business, and sales revenue, and provide ongoing status reports as needed
• Assist with all Visitor Service functions as needed
• Train Front-of-House staff on duties related to group sales/tours
• Assist with all Museum Gift Shop functions as needed
• Perform other duties as assigned

Knowledge/Skills/Abilities

Knowledge

• Excellent customer service practices
• Effective time-management practices
• Anchorage and surrounding areas
• Language of diversity and inclusion
• The role of the Museum and its mission in the community
• Computer Technology

Skills

• Possess strong organizational skills
• Strong writing, speaking, and interpersonal skills
• Demonstrated time management skills
• Detail-orientation
• Analytical and report writing skills

Abilities

• Work independently and as a team member with minimal supervision, to meet deadlines and expected deliverables
• Conduct oneself in a professional manner
• Complete tasks with accuracy and timeliness
• Interact with various levels of staff, visitors, members, and volunteers
• Communicate effectively in correspondence and other collateral in support of Group Sales and Tourism activities

Qualifications

• High school diploma/GED required
• Two years experience with group sales administration, customer service, or tourism experience

Employee Expectations

As a Museum employee, the incumbent is expected to model the following traits:

• Foster and maintain open communication and collaboration and actively engage in the exchange of ideas and maintain constructive relationships
• Initiative and creativity in all aspects of the position
• Lead by example by maintaining a high standard of professional ethics and conduct
• Treat everyone with dignity and respect
• Support and uphold the policies, and procedures of the Museum

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.