New Job Technical Records Specialist 2, Scholarship Office (1834) In Idaho

Description

**This position is eligible for full State benefits.**

• Majority employer paid medical, vision, and dental insurance for employees and dependents;
• Generous tuition discount which includes $5 per credit for employees and spouses, as well as 50 percent off of tuition for dependent children up to age 26;
• 12 paid holidays; as well as accruing sick and vacation leave;
• 8 weeks paid parental leave;
• A generously matched retirement.

Provides technical support for programs and organizational activities to convey information, determine compliance, and resolve difficult situations; uses expertise in the implementation and maintenance of technical program guidelines; perform related work.

Provide assistance with the over $30 million + in awards disbursed through the Scholarship Office.

Example of Duties

Incumbents perform complex and difficult program support functions for multiple or highly specialized programs. Incumbents have the authority, knowledge, and judgment to devise solutions that fall outside existing policies and procedures. The work requires problem solving and negotiation skills with authority to act on decisions made. Incumbents serve as a program expert; and provide guidance and assistance regarding complex program rules and regulations to office staff and external customers. Due to the nature of the work, incumbents have frequent contact with internal and external customers, which requires good public relation skills. Incumbents function with considerable independence and exercise discretion in applying policies and procedures. The work requires extensive knowledge of department programs and objectives. Incumbents may supervise support staff or perform leadwork duties.

The successful candidate will be responsible for the following -

Work with students, parents, faculty, and a variety of stakeholders to answer questions on a daily basis. Make sure all fund agreements are adequately maintained, awarded accurately, ensure policies/procedures are up to date, followed, implemented. Assist with awarding in BOSS (building, reviewing, awarding, maintaining). Assist with various recruitment and other events. Maintain outside scholarship process/procedures. Data analysis for several requests and assistance awarding in BANNER for various SBOE and other scholarships.

Minimum Qualifications

Please note - the required education &/or experience must be listed in the work history of the application OR on an attached resume. Your resume must include a detailed work history defining the role(s) and responsibilities at each relevant employer &/or educational degree, certifications or applicable coursework. All materials provided will be considered part of the application process.

Experience:

• monitoring record systems to identify and correct errors
• interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs
• analyzing information and researching a variety of sources to identify and resolve problems or issues
• dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations
• entering and retrieving data using a computerized record system
• composing and proofreading business correspondence

Supplemental Information

Some positions may require:

Experience: conducting sensitive fact finding interviews; storing, retrieving and compiling information in a report format using database software; using spreadsheet software; reviewing/assessing health care claims; reviewing/assessing dental claims; working with sensitive or restricted data; operating word processing equipment and software at the rate of 40 wpm; creating mass mailings using mail merge functions; using presentation software such as Microsoft Publisher and Power Point; using knowledge of HIV medication on the job on a frequent or re-occurring bases; working in a call center environment.

Some knowledge of: supervisory practices; data management; managed health care systems and principles; a correctional health care environment and associated principles and practices; medical terminology; mental health and substance use disorders programs and terminology; medical coding; financial record keeping.

Good knowledge of: university academic and/or vocational program requirements and experience applying university policies and procedures to determine graduation requirements; the operations of a Motor Pool program; medical terminology/documents; sales & use tax and employer income tax withholding; controlled substance schedules, brand drug names; generic drug names, and other drugs with abuse potential.

Fluency in one or more of the following: speaking, writing, reading both Spanish and English.

EEO/ADA/Veteran's Preference

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.