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New Job Program Intake Coordinator In Michigan

Program Intake Coordinator
Program Intake Coordinator

Program Intake Coordinator

Company : City of Detroit
Salary : $57,660 - $77,388 a year
Location : Michigan

Full Description

Description

Administrative Special Services II - Program Intake Coordinator is an intermediate level position within the Housing and Revitalization Department’s (HRD) Detroit Housing Services Office that receives close direction from higher level Program Analysts.

The Detroit Housing Services Office looks to address city-wide housing insecurity with preventative, responsive and broadly available measures. The Housing Services Office is structured to meet a broad range of housing needs faced by residents, through an internal continuum of services – As a participant’s housing needs change, so does the type of services available to them within the program.

The Administrative Special Services II - Program Intake Coordinator performs coordination oversight of the program intake team functions.


Examples of Duties
Basic knowledge and foundation of administrative concepts, principles, and practices sufficient to perform intermediate level work independently such as:
  • Ability to utilize electronic systems and forms to correctly capture resident information
  • Ability to work with people in crisis and conflict, including those facing homelessness, financial challenges, mental illness and/or chemical dependency.
  • Ability to work independently.
  • Ability to develop good working relationships with internal and external stakeholders.
  • Ability to organize, prioritize multiple projects and meet deadlines in a time-sensitive environment.
  • Ability to communicate clearly and professionally verbally and in writing.
  • Ability to maintain the confidentiality of clients as well as client information and records.
  • Demonstrated ability to work effectively under stressful conditions.
  • Ability to adapt to change when necessary.
  • Proven ability to work in collaborative team environment.
  • Basic or commonly used rules, procedures, or operations, which typically require some previous experience or training
  • Administrative and clerical procedures and systems, such as word processing, managing files and records, designing forms, and other office procedures and terminology, for example, to file material and obtain requested data from files
  • Principles and processes for providing customer and personal services, which includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction;
  • Grammar, spelling, punctuation, and required formats sufficient to recognize and correct such errors in correspondence and reports

Skill in:
  • Use of personal computers, telephone systems, fax machines and other standard office equipment
  • Use of Microsoft Office (e.g. Word, Excel, Access, PowerPoint) and other office or financial suite software packages
  • Use of Excel (e.g. Formulas, Pivot Tables, Vlookup, Hlookup, other functions, charts, tables) and other financial management software packages functionality
  • Adapting policies or procedures to emergency situations and establishing practices or procedures to meet new situations
  • Recognizing how and when certain policies, procedures, or guidelines will be confusing to others
  • Communicating effectively in writing as appropriate for the needs of the audience
  • Understand written sentences an paragraphs in work related documents
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Talking to others to convey information effectively
  • Managing one's own time and the time of others

Ability to:
  • Effectively speak, write, read, and understand the English language
  • Follow written and oral directions
  • Read and comprehend relevant documents
  • Process and integrate simple data
  • Hear at a conversational level
  • Establish and maintain effective working relationships with both external and internal contacts
  • Work as part of a team

Minimum Qualifications

Qualifications (required):

  • Bachelor's degree from an accredited college or university, with major course of work in business administration, public administration, public policy, economics, finance, accounting, urban studies, information technology, or a closely related field.
  • Minimum of two (2) years’ professional experience involving the systematic review of financial data or two (2) years of experience in customer service and health, human or social services or related field.


Equivalent combinations of education and experience may be substituted to meet the education and experience requirements of this position.

Supplemental Information

Appointment term is based on availability of grant funds.


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