At AstraZeneca, we turn ideas into life changing medicines. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. We're focused on the potential of science to address the unmet needs of patients around the world. As a Patient Access Navigator, you'll play a pivotal role in helping patients access our life changing medicines.

The Patient Access Navigator (PAN) is an essential member of the AstraZeneca Access Services Operations team supporting patients and healthcare providers across the US. This position will be responsible for helping patients understand their access to medication through reimbursement and affordability programs. This role demands excellent customer service and responsive support to Healthcare Providers (HCPs) and Patients/Caregivers.

This role will focus on identification of access pathways by providing information and resources to address access barriers while maintaining internal and external communications. Additionally, the PAN will establish strong internal AZ relationships with our Market Access colleagues to include but not limited to Field Reimbursement Managers (FRMs) and Account Directors (ADs). The PAN
will also manage external communications with Payers, Pharmacies and AZ 3rd party partners.

What you'll do:

• Serve as primary point of contact managing day to day activities of patient and health care provider support requests and deliverables across multiple communication channels i.e. Phone, Fax, Chat, eMail, etc.
• Onboard and educate healthcare providers and external partners on available resources and procedures to ensure timely case processing based on business rules
• Establish customer touchpoints and preferred communication methods
• Partner with FRMs and/or Account Directors on Account business reviews and conduct virtual or field visits
• Ensure all support requested is captured within the Case Management system
• Ensure timely processing and resolution of cases
• Manage escalations of complex cases, when appropriate
• Coordinate all appropriate aspects of patient case management through to completion, using effective interpersonal skills to manage interactions
• Provide actionable insights and solutions around access trends
• Act as a Subject Matter expert on key focus areas (Ex. Buy and Bill, Patient Savings Program, Pharmacy Coordination, etc.)
• Prepare and deliver presentations, and training to various audiences summarizing service offerings, service utilization, actionable insights, and continuous improvements areas

Essential for the role

• Bachelor’s Degree or 4 years of healthcare/healthcare reimbursement experience; high level of proficiency in all aspects of patient access, i.e., benefit investigations, specialty pharmacy distribution, private and public payer reimbursement policies and procedures, regulatory and administrative rules
• Ability to drive projects and cases to completion, be self-directed, have excellent verbal and written communication skills with excellent customer service
• Analytical thinking, problem solving and decision making
• Effective organizational management
• Proficient competency using Word, Excel and PowerPoint
• Ability to multitask and manage multiple parallel projects
• Business acumen; knowledgeable in current and possible future policies, practices, trends, technology and information affecting Access Services programs
• Must be able to support all hours of operations (Monday- Friday, core shifts from 8 am-6pm ET or later shift 11 am -8 pm ET)
• Business travel, by air or car, may be required for internal and external business meetings up to 25%
• Hybrid work location with 25% designated on-site team collaboration days

Desirable for the role

• Expert knowledge of specialty products, reimbursement for medical and pharmacy benefits, patient access processes and patient assistance programs: operational policies and processes
• Proven track record for consistently meeting or exceeding qualitative, as well as any relevant quantitative, targets and goals
• Experience with HIPAA policy, patient access data and analytics

At AstraZeneca, we 're dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We’re on an exciting journey to pioneer the future of healthcare.

Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you!

Where can I find out more?

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