New Job Resident Compliance Coordinator In Washington

Position Title: Resident Compliance Coordinator
Classification: Non-Exempt
Reports To: PBCA Compliance Supervisor
Department: Contract Management Services
Job Type: Regular
Job Status: Full Time
Grade: 30
Union: OPEIU Represented Position
Work Schedule: Normal Business Hours
Amount of Travel Required: None
Positions Supervised: None

Starting Pay Range: $24.10/hour (Grade 30, step 1 for all new employees)
Full Pay Range: $24.10-$35.11 per hour

Closes: Open until filled with priority given to applications received by Tuesday, June 13, 2023 at 5:00pm.

Are you looking for a place to work that really cares about our community and is committed to making a difference? Then the Bremerton Housing Authority is the place for you! Come join our team.

At Bremerton Housing Authority our mission is to provide high quality, stable and sustainable housing and related services to people who have limited financial means. Our work is to help our clients to become economically self-sufficient, while at that same time strengthening communities. We use our public and private resources efficiently and effectively. It is our goal to do this all while helping our employees to grow both personally and professionally.

If you're looking for a great benefit package, we have that as well!

• Accrue 150 hours of PTO in your first year
• Accrue up to 69 hours of Sick Leave per year
• 13 Paid Holidays annually
• Longevity pay available for years of service
• Medical & Vision Insurance -90% Employer Paid
• Dental Insurance- 100% Employer Paid
• Washington State Retirement
• Deferred Compensation
• Life Insurance
• Short -Term & Long-Term Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program
• Telecommute Opportunities Available
• And more!!

POSITION SUMMARY
Position acts as liaison between project-based section 8 residents and owners/agents. The Resident Compliance Coordinator receives and documents tenant concerns coming in on the Resident Liaison Hotline, then follows-up with owners/agents to ensure appropriate action was taken. The Resident Compliance Coordinator also assists owner/agents with compliance questions to ensure adherence to HUD established occupancy standards.

ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Function Summaries

• Receive customer complaints via telephone, email or in writing, clarify concerns, document conversation, record information on forms and databases.
• Review and interpret HUD guidelines to decide whether to open a formal inquiry.
• Educate residents on what BHA's role is in the process and how BHA can assist.
• Contact tenants and owner/agents to respond to inquiries and notify them of results.
• When required, start the formal inquiry process, including completing the complaint form, documenting the complaint in writing into the system, notifying owners and agents of the complaint in writing, and following-up with all parties.
• Determine whether complaints have been resolved adequately with both parties, send additional follow-up letters or closure letters, depending on situation.
• Support the PBCA Compliance team by frequently checking voicemail box, emails, and faxes. Ensure that all voicemails and correspondence are forwarded to the appropriate Compliance/Occupancy Specialist.
• Keep records of tenant and owner/agent interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Refer unresolved tenant or owner/agent grievances to team for further investigation when necessary.
• May help train and review the work of staff covering the RL line.
• Other duties as assigned.

POSITION QUALIFICATIONS
Required Education and Experience
Education: High School Graduate or General Education Degree (GED): Required.
Associates Degree (two-year college or technical school): Preferred, Field of Study: Business Administration, Liberal Arts, or related field.

Experience:

• 3 plus years of experience in complex or specialized business administration, controlling/auditing, social services administration, case management, or any other relevant experience that would ensure the ability to learn and understand complicated key concepts and regulations of the Project-Based Section 8 voucher program within 90 days of starting the position.
• Must have intermediate to advanced skills in writing and verbal communication.
• 1 plus-year experience in affordable housing or residential property management is highly desired
• 1 plus years of experience in customer service.
• 1 plus years working with diverse customers.

Bremerton Housing Authority has the discretion to accept any other equivalent combination of education and experience when relevant.

Computer Skills:

• Intermediate to high level Microsoft Office programs, including Word, Excel, and Outlook.
• Intermediate level database operation, website and cloud-based programs.

This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Certifications & Licenses:
Certified Occupancy Specialist certification, desired.

Other Requirements:
Must be able to maintain good attendance to ensure coverage for the Resident Liaison Line.

Required Competencies

• Accuracy - Ability to perform work accurately and thoroughly.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures and HUD multi-family compliance regulations.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Reliability - The trait of being dependable, trustworthy, punctual, good attendance, and complete assignments on time.
• Judgment - The ability to formulate a sound decision using the available information.
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Research Skills - Ability to design and conduct a systematic, objective, and critical investigation.
• Tactful - Ability to avoid being offensive when communicating with others, maintain diplomatic relations or good customer services, and show consideration for others with diverse backgrounds.
• Team Builder - Ability to convince a group of people to work toward a goal.
• Technical Aptitude – Performance Based Contract Administration (PBCA) Programs - Ability to comprehend complex technical knowledge and terminology of Project-Based Section 8 housing programs and applicable federal, state and local laws within the first three months in the position.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Tolerance - Ability to work successfully with a variety of people without making judgments.
• Time Management - Ability to utilize the available time to organize and complete work within strict deadlines.

WORK ENVIRONMENT
The employee primarily sits at a desk but can move about at will. Hand-eye coordination is necessary to operate various pieces of office equipment. The employee will occasionally need to lift and carry up to 30 lbs. The work environment is fast-paced, high volume, deadline driven and very detail oriented.

PHYSICAL DEMANDS
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands Lift/Carry
Stand O 10 lbs or less O
Walk O 11-20 lbs O
Sit F 21-50 lbs N
Manually Manipulate F 51-100 lbs. N
Reach Outward O
Reach Above Shoulder O Push/Pull
Climb N 12 lbs or less O
Crawl N 13-25 lbs O
Squat or Kneel N 26-40 lbs. N
Bend O 41-100 lbs N
Grasp O
Speak F

Other Physical Requirements

• Vision (Near)
• Sense of Sound - listening to instructions and customer comments