New Job Ombudsman Regional Support Coordinator In Ohio

Ombudsman Regional Support Coordinator

About Us:

The Ohio Department of Aging (ODA) a cabinet-level agency within the executive branch of the Ohio state government. The director of ODA is a member of the Governor's cabinet, serving as principal advisor and advocate for 2.8 million older adults and their families. Through services, supports, and activities that cover a wide spectrum of issues, ODA strives to achieve its mission to foster sound public policy, research, and initiatives that benefit older Ohioans.

ODA is the federally designated agency responsible for developing and administering multi-year state plans that advocate for, and provide assistance to, older Ohioans and their families. In addition to the centralized functions, the agency designates and contracts with community providers and a network of 12 Area Agencies on Aging, who manage a wide array of federal and state-funded supportive services. These services assist older adults to live as independently as possible; promote healthy aging and active community involvement; and support family members in their vital care giving role.

To promote the agency’s vision of Ohio – the best place to age in the nation, ODA actively collaborates with consumers, stakeholders from key associations, government, and the public. The independent Office of the State Long-Term Care Ombudsman and the Board of Executives of Long-Term Services and Supports are also located within ODA.

Our core values are:

• Promote Independence - Provide resources that foster independence and autonomy throughout the lifespan.

• Empower Communities - Deliver sustainable, relevant solutions that empower communities to act within the best interest of their elders.

• Challenge Ageism - Promote new perspectives of aging that challenge the traditional declinist narrative.

• Advocate for Excellence - Advocate with and for Ohio’s elders to ensure their voices are heard and their needs are met.

• Engage in Innovation - Engage the aging network by staying innovative, flexible, and attentive to the evolving needs of our partners and stakeholders.

About the Division:

The Office of the State Long-Term Care Ombudsman (OMB) safeguards the rights of consumers of long-term care and other services throughout Ohio. The division's mission is to advocate for excellence wherever consumers live. Representatives of the State Ombudsman throughout Ohio seek resolution of problems and advocate for home care consumers and residents of long-term care facilities, with the goal of enhancing their quality of life and care. Division staff manage the Long-term Care Consumer Guide, which provides information about Ohio nursing homes, residential care facilities, and class 2 residential facilities.

About the Role:

The Office of the State Long-Term Care Ombudsman is looking for a candidate that values advocacy, collaboration, and purpose to take on the role of our Ombudsman Regional Support Coordinator. This position will direct regional long term care ombudsman (LTCO) program operations and provide technical assistance to representatives of the Office of the State LTCO regarding ombudsman core services. The position will lead the designation and service (DSR) process for all regional programs. The position will also manage the state LTCO data system which includes reviewing and analyzing data to contribute to quality improvement, draft annual reports, and monitor federal and state compliance.

Key functions of this position include but are not limited to:

• Direct regional long-term care Ombudsman program operations

• Lead regional site visits and the DSR process

• Monitor program implementation, tracking, and reporting

• Provide technical assistance and guidance

• Reviews and analyzes data to contribute to ombudsman quality improvement.

• Drafts annual reports and monitors federal compliance

For more in-depth job duties, please click here to view the position description.

About You:

Our ideal candidate will possess the following knowledge and experience:

• Workforce Development

• Quality Improvement

• Training Development

• Data Analytics

• Performance Management

Experience with Agency Policies and Procedures, Government Structure and Process, and/or Public Relations is valued.

Ability to:

• Provide effective customer service

• Take initiative & implement innovative ideas

• Be accountable for one's actions or inactions

• Embrace diversity, equity, inclusion, and accessibility

• Seek continuous educational opportunities

  
  

Perks:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. Our benefits package includes but is not limited to:

Health Coverage: Quality, affordable, and competitive medical insurance that gives you the choice between three plan options to best meet the needs of you and your dependents; prescription drug savings; employer-paid dental, vision, and basic life insurance premiums within first month (EX) or one year of continuous service (BU); health program options (e.g., smoking cessation, nutrition, exercise)

Work/Life Balance: Paid time off, including vacation, personal, and sick leave; 11 paid holidays per year; childbirth/adoption leave for parents; flex schedule options. Telework-eligible positions may be eligible to work from home up to 3 days per week.

Retirement Planning & Financial Wellness: The employee contributes 10% of their salary and the employer contributes an amount equal to 14% of the employee’s salary toward Ohio Public Employees Retirement System (OPERS), the retirement system for State of Ohio employees; 457(b) voluntary retirement savings plan through the Ohio Deferred Compensation program; employee discounts to attractions, recreational facilities, entertainment, sporting events, wireless phone plans, and more; credit union membership option to receive exclusive rates, no-fee student loans, realtor partnerships, and more; flexible spending accounts for commuting/parking, dependent care, and healthcare; public federal loans forgiveness after ten years of qualifying public service

Employee Assistance Program: Referrals (e.g., counseling, legal assistance) and support (e.g., caregiving, veterans, finances, stress, substance use)

For a list of all the State of Ohio Benefits, visit our Total Rewards website!

Salary Information:

Unless required by legislation or union contract, starting salary will be set at the lowest rate of the salary range. In most cases successful employees will move up a step in the salary range within six months, with subsequent step increases occurring every year as supported by successful performance evaluation results. We also offer cost of living adjustments, longevity supplements after five years of eligible public service, and wellness incentives.

Application Procedures:

All applicants must submit a completed Ohio Civil Service Application using the TALEO System (careers.Ohio.gov). Paper applications will not be considered. Applicants must clearly indicate how they meet the minimum qualifications. Applicants are also encouraged to document any experience, education, and/or training related to the job duties above. An assessment of these criteria may be conducted to determine the applicants who are interviewed. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin (ancestry), military status, disability, age (40 years or older), genetic information, sexual orientation, status as a nursing mother, or caregiver status.

Selection Process:

Applicants will be informed within five business days after the posting close date whether their application a) did not demonstrate that the minimum qualifications have been met or b) has been sent to the hiring team for review.

Over the next few weeks, the hiring team will review the applications to select which applicants will be interviewed.

Those selections will be contacted to schedule a virtual interview and complete an exercise within a one-week timeframe as part of the overall assessment score.

The hiring team's recommended candidate will be contacted to schedule a virtual interview with the Department's Assistant Director and will submit information for pre-hire checks (e.g., references, nepotism, criminal background)

Travel Statement:

Travel is required, as needed, and may include overnight stays. The selected candidate must be able to provide their own transportation or must have a valid driver's license to operate a state vehicle.

Prior to an offer of employment, the final applicant will be required to sign a background check authorization form and undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position.

Classification: Human Services Program Administrator 3

Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access, inclusion, and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.