New Job Crisis Hotline Counselor (Overnight And Weekend Shifts) In Maryland

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Want to make a difference? Come be a part of the amazing work EveryMind is accomplishing!

EveryMind is hiring Full Time Crisis Hotline Counselors to join our Hotline team. This role is responsible for responding to contacts during overnight and weekend shifts as well as completing required documentation for a 24/7 hotline.

Why Join EveryMind?

EveryMind is a growing private independent nonprofit organization with 160 employees across 20 locations. We have served the community for almost 65 years by strengthening communities and empowering individuals to reach optimal mental wellness. We were recognized as a Top Place to work in Montgomery County, Maryland by Bethesda Magazine. EveryMind is consistently recognized for being an excellent place to work, offering a positive workplace culture and a competitive compensation package that is meant to provide a great lifework balance.

Our competitive compensation package includes:

• A Competitive Compensation Package
• Medical, dental, and vision insurance options
• 401K matching benefit
• Highly Generous Leave Schedule (Vacation, Sick, Wellness Days, Holidays, Birthday leave, and much more)
• CEU Opportunities
• Group Consultation (once per month)
• Clinical Supervision (once per week)
• Pay Increases with Licensure Advancements
• Professional Development and Growth Opportunities
• Employee Assistance Program
• Flexible Schedule
• Referral Bonus Program
• Sensible Caseload management
• Employee Discount Program
• A Great Place to Work

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides hotline coverage for designated periods by phone, text and chat. Works on-site and/or remotely as a hotline specialist for all shifts within a 24/7 period.
• Provides direct assistance to volunteers
• Completes all required documentation before logging off at the end of the shift.
• Assesses and reports to the manager the status of phone/computer system operations, caller processes, volunteer compliance or any other issues related to Hotline.
• Assists Manager with administrative tasks and projects.
• Attends mandatory Hotline meetings, trainings and continuing education events
• Reviews volunteer contacts in iCarol and provides appropriate feedback. Reviews call contact reports provided by the Manager and/or Supervisor.
• Attends community meetings and partnerships as needed.
• Perform other duties as assigned.

Education:

• High school diploma or GED and two years of post-high school education. Some college coursework in Psychology, Social Work, or related field preferred.

Experience:

• One to three years’ relevant experience and prior telephone/call-center experience, especially with a focus on providing emotional support, preferred.

Skills:

• Excellent verbal & written communication skills and strong knowledge of family systems modalities.
• Must be detail oriented and able to successfully prioritize and manage multiple tasks while working effectively as a team player.
• Experience working with culturally diverse and underserved communities required.
• Supervisory skills required, experience supervising remote teams strongly preferred.

Abilities:

Effectively interact and work collaboratively in a flexible work environment with a variety of constituents including CEO, board members, clients and family members or caretakers, interns, volunteers, paid staff, and community partners. Ability to express ideas with clarity, confidence, and sensitivity. Must be able to maintain confidentiality involving clients in accordance with organizational and federal guidelines.

Physical Demands:

The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job's duties, the employee is frequently required to stand, walk, sit, use hands to finger dexterity, handle with hands and arms, climb stairs, balance, kneel, crouch, or talk and hear. The employee must be able to lift and/or move up to 35 pounds frequently. The job's specific vision abilities include close vision, distance vision, and the ability to adjust focus