New Job Community Service Officer In Illinois
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| Community Service Officer |
Community Service Officer
Company : Jobssummary / Indeed
Salary : $53,860 a year
Location : Illinois
Full Description
POSITION SUMMARY
NOW HIRING: COMMUNITY SERVICE OFFICER
If you're good at what you do, you can work anywhere.
If you're the BEST at what you do, come work with the Hoffman Estates Police Department!
The position of Community Service Officer is responsible for animal related ordinances, local parking ordinances, traffic direction, property damage crashes, and the performance of police related tasks which do not involve criminal investigations. This position requires a working knowledge of the functions of the police department, including support divisions and outside resources.
As CSO you will respond to and interact with residents, employees, business owners and others within and outside the organization in a courteous, professional and effective manner, always placing emphasis on customer service and public relations. Frequent contact with the public demands a strong dedication to customer service and serving the community.
COMPENSATION
2023 Starting hourly rate of $25.8941/hour ($53,860 annually)
Full benefits, including IMRF pension
HOURS
40 hour work week - Shifts subject to change. Fulltime with possible rotating shifts, including weekends and holidays.
Shift: 7:00 a.m. - 3:30 p.m. with a 30 minute unpaid lunch
Must be available to work weekends and holidays, if needed.
SEE FULL JOB DESCRIPTION BELOW Essential Job Functions and Responsibilities
Handle non-criminal complaints as assigned; prepare appropriate reports and paperwork; maintain activity logs as necessary; handle walk-in complaints and associated reports, which are minor. Provide assistance to the general public; provide information and directions; handle or route inquiries or problems to the appropriate police staff member. Respond to private property damage crashes, disabled vehicles, vehicle lock-outs, abandoned auto and lost/found property calls and document accordingly. Must be knowledgeable with state law and Village policy pertaining to traffic crashes and tow policies. Respond to animal related calls for service, as assigned. This may include checking animal traps, confiscating, chasing, capturing and transporting wild or domesticated animals, locating owners and determining if an ordinance violation has occurred and issuing a citation, if appropriate. May require tranquilizing an animal, in some extreme cases. Perform parking enforcement. Patrol an assigned area using a patrol car and on foot to issue tickets to overtime or illegally parked vehicles. Perform traffic control and other special event duties. Monitor the police radio and responds to requests from police officers and dispatch. Fill in for crossing guards, as needed. Perform detention facility duties as assigned. This may include processing, searching, and monitoring prisoners. Front desk services and related tasks as assigned. Required Competencies
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The required competencies listed below are representative of the knowledge, skills, and/or abilities required for successful job performance.
~ Ability to work regular and irregular shift work (weekends and holidays included). This may include shift work to sustain police services 24 hours/day, 7 days a week.
~ Maintain a general knowledge of the Police department (including support divisions and outside resources), Village ordinances, Illinois Animal Control Act and other state laws to perform assignments.
~ Able to observe situations quickly, analytically and objectively to determine a prompt course of action and exercise strong independent judgment and composure when dealing with the public.
~ Must project a positive and professional image to the public at all times.
~ Ability to maintain composure when receiving distressed or confused verbal communications.
~ Ability to work under pressure and/or with frequent interruptions.
~ Proficiency with computer software systems, including Microsoft Word, Outlook and job specific software a plus.
~ Properly document information in the proper reports.
~ Perform multiple functions simultaneously.
~ Ability to think through a situation, analyze and handle or refer people accordingly.
~ Compose communication and maintain logs, using both manual method and computer.
~ Assimilate, retain and effectively use geographic knowledge concerning the Village and surrounding vicinity.
~ Interpret and evaluate situations.
~ Able to hear and understand radio, telephone, and verbal communications.
~ Maintain confidentiality.
~ Understand and respond appropriately to written and oral instructions and requests.
~ Read, write, speak and comprehend the English language.
~ Ability to work with domestic animals and wildlife; and learn animal and wildlife recognition, behavior and handling.
~ Ability to use sound judgement and verbal control in stressful situations which may contain an element of danger.
~ Must be able to operate a Village vehicle in all types of weather conditions and maintain valid driver"s license.
Education and Experience
Education - High school diploma or general education degree (GED) required Experience - No prior experience or training required
Parking Enforcement, Animal Control, Community Policing or similar experience a plus Computer Skills - Data Entry experience required
Special Applications: Microsoft Office Suite, LEADS (Law Enforcement Agency Data System),
IDNETWORKS, CAD (Computer Aided Dispatch) a plus Communication Skills - Intermediate Skills: Ability to read, comprehend, listen to and follow complex verbal or written instructions from multiple sources. Ability to provide appropriate feedback by asking probing questions and/or suggesting alternative approaches. Ability to read, comprehend, create and explain to others complex correspondence, reports and/or manuals. Ability to convey procedures and policies one-on-one or in groups to employees or customers. Language Skills - Ability to fluently speak another language (in addition to English) is preferred. Physical/Visions Demands & Work Environment
More than 2/3 time: Sits; Uses fingers in a repetitive motion; Uses hands to grasp, finger, handle, or feel; Talks or hears; Operates a motor vehicle or heavy equipment
1/3 - 2/3 time: Stands; Walks; Reaches with hands and arms above shoulder; Lifts or move 0 to 10 pounds (sedentary)
Less than 1/3 time: Climbs or balances; Twists or turns; Stoops, kneels, crouches, bends, or crawls; Pulls, pushes, or carries; Lifts or move 10 to 20 pounds (light); Lifts or move 20 to 50 pounds (moderate); Lifts or move 50 to 100 pounds (heavy)
None of the time: Tastes or smells The vision demands described here including the ability to adjust focus, close vision, sharpness of vision, depth perception, peripheral vision, distance vision, hand-eye coordination or as otherwise specified by the Board of Fire and Police Commissioners, are representative of those that must be met by an employee to successfully operate the tools and equipment needed to perform the essential functions of this job.
Absence of color blindness
Corrected vision of 20/40 or better, as required to drive in the State of IL More than 2/3 of time: Customary outdoor weather conditions including extreme cold, extreme heat, and wet or humid conditions; Low noise level (Normal voice tones)
Less than 1/3 time: Customary indoor conditions; Works near moving mechanical parts; Works in high precarious places, underground, or confined spaces; Fire, smoke, fumes, gases, or noxious odors; Toxic or caustic chemicals, aerosols, liquids, solvents or oils; Moderate noise level (Raised voice levels)
None of time: Non-weather conditions: extreme cold, extreme heat, and wet or humid conditions; Flying debris or airborne particles; Risk of electrical shock; Works with explosives or risk of radiation; Vibration; Extreme illumination; High noise level (Shouting/ear protection may be needed) Other Related Duties
Assists the Community Relations Division with special assignments as requested.
Transport department vehicles and equipment to service and repair locations; deliver or collect materials as necessary.
Performs fingerprinting duties as requested.
Attend training as required.
Attend Adjudication Hearings at the Police Station as needed.
Performs other duties, tasks, and responsibilities as assigned.
Job Advertisement
Disclaimer
Job offers are conditional pending successful completion of pre-employment drug screen/physical and background investigation.
The information listed above reflects minimum standards and illustrations of the various types of work that may be performed. The omission of specific job functions, requirements or tasks does not exclude them from the job if the work is similar, related or a logical extension of the work assigned.
This job description does not constitute an employment agreement between the employer and employee.
Application Special Instructions
NOW HIRING: COMMUNITY SERVICE OFFICER
If you're good at what you do, you can work anywhere.
If you're the BEST at what you do, come work with the Hoffman Estates Police Department!
The position of Community Service Officer is responsible for animal related ordinances, local parking ordinances, traffic direction, property damage crashes, and the performance of police related tasks which do not involve criminal investigations. This position requires a working knowledge of the functions of the police department, including support divisions and outside resources.
As CSO you will respond to and interact with residents, employees, business owners and others within and outside the organization in a courteous, professional and effective manner, always placing emphasis on customer service and public relations. Frequent contact with the public demands a strong dedication to customer service and serving the community.
COMPENSATION
2023 Starting hourly rate of $25.8941/hour ($53,860 annually)
Full benefits, including IMRF pension
HOURS
40 hour work week - Shifts subject to change. Fulltime with possible rotating shifts, including weekends and holidays.
Shift: 7:00 a.m. - 3:30 p.m. with a 30 minute unpaid lunch
Must be available to work weekends and holidays, if needed.
SEE FULL JOB DESCRIPTION BELOW Essential Job Functions and Responsibilities
Handle non-criminal complaints as assigned; prepare appropriate reports and paperwork; maintain activity logs as necessary; handle walk-in complaints and associated reports, which are minor. Provide assistance to the general public; provide information and directions; handle or route inquiries or problems to the appropriate police staff member. Respond to private property damage crashes, disabled vehicles, vehicle lock-outs, abandoned auto and lost/found property calls and document accordingly. Must be knowledgeable with state law and Village policy pertaining to traffic crashes and tow policies. Respond to animal related calls for service, as assigned. This may include checking animal traps, confiscating, chasing, capturing and transporting wild or domesticated animals, locating owners and determining if an ordinance violation has occurred and issuing a citation, if appropriate. May require tranquilizing an animal, in some extreme cases. Perform parking enforcement. Patrol an assigned area using a patrol car and on foot to issue tickets to overtime or illegally parked vehicles. Perform traffic control and other special event duties. Monitor the police radio and responds to requests from police officers and dispatch. Fill in for crossing guards, as needed. Perform detention facility duties as assigned. This may include processing, searching, and monitoring prisoners. Front desk services and related tasks as assigned. Required Competencies
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The required competencies listed below are representative of the knowledge, skills, and/or abilities required for successful job performance.
~ Ability to work regular and irregular shift work (weekends and holidays included). This may include shift work to sustain police services 24 hours/day, 7 days a week.
~ Maintain a general knowledge of the Police department (including support divisions and outside resources), Village ordinances, Illinois Animal Control Act and other state laws to perform assignments.
~ Able to observe situations quickly, analytically and objectively to determine a prompt course of action and exercise strong independent judgment and composure when dealing with the public.
~ Must project a positive and professional image to the public at all times.
~ Ability to maintain composure when receiving distressed or confused verbal communications.
~ Ability to work under pressure and/or with frequent interruptions.
~ Proficiency with computer software systems, including Microsoft Word, Outlook and job specific software a plus.
~ Properly document information in the proper reports.
~ Perform multiple functions simultaneously.
~ Ability to think through a situation, analyze and handle or refer people accordingly.
~ Compose communication and maintain logs, using both manual method and computer.
~ Assimilate, retain and effectively use geographic knowledge concerning the Village and surrounding vicinity.
~ Interpret and evaluate situations.
~ Able to hear and understand radio, telephone, and verbal communications.
~ Maintain confidentiality.
~ Understand and respond appropriately to written and oral instructions and requests.
~ Read, write, speak and comprehend the English language.
~ Ability to work with domestic animals and wildlife; and learn animal and wildlife recognition, behavior and handling.
~ Ability to use sound judgement and verbal control in stressful situations which may contain an element of danger.
~ Must be able to operate a Village vehicle in all types of weather conditions and maintain valid driver"s license.
Education and Experience
Education - High school diploma or general education degree (GED) required Experience - No prior experience or training required
Parking Enforcement, Animal Control, Community Policing or similar experience a plus Computer Skills - Data Entry experience required
Special Applications: Microsoft Office Suite, LEADS (Law Enforcement Agency Data System),
IDNETWORKS, CAD (Computer Aided Dispatch) a plus Communication Skills - Intermediate Skills: Ability to read, comprehend, listen to and follow complex verbal or written instructions from multiple sources. Ability to provide appropriate feedback by asking probing questions and/or suggesting alternative approaches. Ability to read, comprehend, create and explain to others complex correspondence, reports and/or manuals. Ability to convey procedures and policies one-on-one or in groups to employees or customers. Language Skills - Ability to fluently speak another language (in addition to English) is preferred. Physical/Visions Demands & Work Environment
More than 2/3 time: Sits; Uses fingers in a repetitive motion; Uses hands to grasp, finger, handle, or feel; Talks or hears; Operates a motor vehicle or heavy equipment
1/3 - 2/3 time: Stands; Walks; Reaches with hands and arms above shoulder; Lifts or move 0 to 10 pounds (sedentary)
Less than 1/3 time: Climbs or balances; Twists or turns; Stoops, kneels, crouches, bends, or crawls; Pulls, pushes, or carries; Lifts or move 10 to 20 pounds (light); Lifts or move 20 to 50 pounds (moderate); Lifts or move 50 to 100 pounds (heavy)
None of the time: Tastes or smells The vision demands described here including the ability to adjust focus, close vision, sharpness of vision, depth perception, peripheral vision, distance vision, hand-eye coordination or as otherwise specified by the Board of Fire and Police Commissioners, are representative of those that must be met by an employee to successfully operate the tools and equipment needed to perform the essential functions of this job.
Absence of color blindness
Corrected vision of 20/40 or better, as required to drive in the State of IL More than 2/3 of time: Customary outdoor weather conditions including extreme cold, extreme heat, and wet or humid conditions; Low noise level (Normal voice tones)
Less than 1/3 time: Customary indoor conditions; Works near moving mechanical parts; Works in high precarious places, underground, or confined spaces; Fire, smoke, fumes, gases, or noxious odors; Toxic or caustic chemicals, aerosols, liquids, solvents or oils; Moderate noise level (Raised voice levels)
None of time: Non-weather conditions: extreme cold, extreme heat, and wet or humid conditions; Flying debris or airborne particles; Risk of electrical shock; Works with explosives or risk of radiation; Vibration; Extreme illumination; High noise level (Shouting/ear protection may be needed) Other Related Duties
Assists the Community Relations Division with special assignments as requested.
Transport department vehicles and equipment to service and repair locations; deliver or collect materials as necessary.
Performs fingerprinting duties as requested.
Attend training as required.
Attend Adjudication Hearings at the Police Station as needed.
Performs other duties, tasks, and responsibilities as assigned.
Job Advertisement
Disclaimer
Job offers are conditional pending successful completion of pre-employment drug screen/physical and background investigation.
The information listed above reflects minimum standards and illustrations of the various types of work that may be performed. The omission of specific job functions, requirements or tasks does not exclude them from the job if the work is similar, related or a logical extension of the work assigned.
This job description does not constitute an employment agreement between the employer and employee.
Application Special Instructions