New Job Child Support Specialist 1 (Pcn Dor103) In Alaska

Are you looking for a job that includes:

• Working with a knowledgeable, high-achieving, experienced and fun team
• Having opportunities for career progression – promote!
• Flexible work arrangements upon completion of training, including:
  • The ability to work from home up to 4 days per week.
• A chance to learn about all areas of child support by working with our various sections.
• Playing a direct role in improving the lives of Alaskans by supporting the child support program

If you are interested in working in a dynamic agency where you will be a part of this vision, then we want you!

What you will be doing:
The mission of the Child Support Services Division is to collect and disburse child support payments.

We strive to ensure children receive their support through cooperation, collaboration, and using innovation to drive our success with the communities, partners, and families we serve.

The Child Support Specialist 1 represent the full working professional level involved as a team member in the establishment, modification, and/or collection of child support.

Under general supervision, as a member of the customer service center or a case management team, this position determines, performs or directs performance of required actions in case preparation and investigation to collect court-ordered or administratively determined child support payments from responsible parents, to determine paternity, to establish child support orders and to maintain quality customer service.

The benefits of joining our team:
Located in the Atwood building in downtown Anchorage, we are a large division with 196 employees. In your role you will have a direct influence on the agency's ability to effectively and efficiently attain federal and department goals and objectives.

Along with the benefits provided by the State of Alaska, including health insurance and retirement, you will receive the benefits of in-depth training on how to do the work, multiple advancement opportunities, and a management team that empowers and mentors staff who are interested in progression.


The ideal candidate will possess the knowledge, skills, and abilities to successfully perform the following key job tasks:

• Conducting interviews and performing in-depth reviews of court and administrative child support orders.
• Calculating monthly child support obligations.
• Interpreting and applying program rules, regulations, policies and procedures, and effectively communicating program information and requirements in precise and understandable terms, both verbally and in writing.
• Analyzing household income documents (including tax returns, pay stubs, and employer reports) and expenses, and enforcing the collection of payments on delinquent or past-due accounts.
• Ability to type a minimum of 35 gross words per minute with an accuracy rate of 95% or higher.

Minimum Qualifications

Two years of experience in a child support agency performing complex clerical or accounting tasks related to enforcement or collection activities. This experience is equivalent to some Accounting Clerk or Office Assistant 2 positions with the State of Alaska or equivalent elsewhere.

Additional Required Information

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements to be considered for employment at this time.

At the time of application , the applicant must attach as individual documents the following items (If unable to attach documents, please fax or email the contact listed below):

• Copy of transcripts, if using education to meet minimum qualifications.
• Cover letter - see instructions below.

If selected for an interview , the applicant must provide the following:

• Copies of all performance evaluations received for the last two years. If performance evaluations are not available, you may substitute a written statement explaining why they were not available, or two letters of professional reference.
• Typing certification (dated within one year) showing the ability to type a minimum of 35 gross words per minute with an accuracy rate of 95% or higher. Typing certifications are available at any Alaska Job Center location. Location information is available at the following web page: www.jobs.state.ak.us/offices/index.html

SPECIAL NOTICES
BACKGROUND CHECK
The successful candidates must pass a comprehensive background investigation, which includes a criminal history check.

EDUCATION
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education and Training section of the Applicant Profile. If you have not obtained a degree, please indicate the number of credit hours earned in the Degrees Obtained field. Copies of transcripts will be required prior to the closing of this recruitment. Transcripts can be attached to your application or faxed using the contact information below.

Application Notice
You can ONLY apply for this position through the Workplace Alaska website or via a hardcopy application. If you accessed this recruitment bulletin through a job search portal, such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska “How to Apply" page. Your application must be submitted by 5:00 p.m. Alaska Standard Time on the closing date.

Cover Letter
A professionally written cover letter is required and is key to an interview for this position. The cover letter must clearly describe, in detail, how you meet the minimum qualifications for this position. Explain the experience you gained that is applicable to the minimum qualifications, the employer, position, and the number of months you worked there. Please give specific examples to demonstrate your experience or you may not advance to the next step of the selection process.

Please attach the cover letter to your application before submitting it online, or fax or email it using the contact information listed below. The cover letter will be required prior to the closing of this recruitment. Your cover letter will be used to determine whether you will advance to the interview phase of the recruitment and selection process.

Supplemental Questions
This recruitment utilizes a supplemental questionnaire as part of the application process. These questions may be a mix of written, multiple-choice, and select all that apply questions. The answers you provide to the questions will be an opportunity for you to tell us about your experience and/or education. The answers will be used to determine which applicants will advance to the interview phase of the recruitment and selection process; please be as thorough and accurate as you can.

Special Instructions for Foreign Education
Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post-secondary institution reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the post-secondary institution. It is your responsibility to provide such evidence when applying.

Work Experience
If using work experience not already documented in your application, also provide the employer’s name, job title, employment dates, and whether full or part-time. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are clearly met. If they are not, the applicant may not advance to the recruitment interview and selection phase.

Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, "see resume" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

Bargaining Unit
If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, do not complete this question.

Multiple Vacancies
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

EEO Statement
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or 465-4095 in Juneau or (907) 465-3412 (TTY) or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.

Contact Information

Workplace Alaska Application Questions & Assistance
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to [email protected].

For applicant password assistance, please visit the reset password page.

For specific information about this position, please contact the hiring manager at the following:

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
  • The following employee groups are under AlaskaCare Benefits administered by the State: See http://doa.alaska.gov/drb/programs/index.html for additional information.
    • AVTEC
    • Confidential
    • Correctional Officers
    • Marine Engineers
    • Mt. Edgecumbe Teachers
    • Supervisory
    • Unlicensed Vessel Personnel/Inland Boatman's Union
    • Exempt employees (not covered by collective bargaining)
  • The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
    • General Government
    • Labor, Trades and Crafts
    • Public Safety Employees Association
    • Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

• Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long-term and short-term disability
  • Accidental Death and Dismemberment
  • Long-term care (self and eligible family members)
  • Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Eleven paid holidays a year
• Gym discounts at participating fitness providers in multiple locations throughout the state.

See http://doa.alaska.gov/drb/ghlb/employee/health/gymListing.html for additional information