New Job Case Resolution Specialist In New York

DSS Community Outreach is dedicated to expanding access to information and resources about HRA and DHS programs in the community by bringing services directly into the community and by partnering with and serving as a resource to community-based provider organizations serving HRA and DHS clients and applicants. Community Partnerships establishes and manages partnerships with community-based organizations, advocates, and others engaged in benefits enrollment and case management for DSS clients and applicants. Community Partnerships operates the Community Partners Resource Center, which is a centralized resource established under the Mayor’s NYC Benefits initiative for CBOs to seek support for their clients and learn skills and strategies for navigating the application and recertification processes.

The Office of Community Outreach is two (2) Job Opportunity Specialists to function as Case Resolutions Specialists.

Under the general supervision of the Director of Community Partnerships, with latitude for the exercise of independent judgment and decision-making, the Case Resolution Supervisor provides management and supervision to a team of Case Resolution Specialists and reviews recommended corrective case actions and eligibility determinations for accuracy and completeness. The Supervisor liaises with the Family Independence Administration (FIA) to monitor accuracy and completeness of all case actions taken by the Case Resolution Specialists.

The Case Resolutions Specialists will:

• Provide daily supervision to a team of Case Resolution Specialists engaged in the research and

evaluation of case inquiries from community-based providers and for making determinations of
eligibility and initiating corrective actions. Assigns daily tasks. Manages performance monitoring
and evaluation, and professional development.

• Review recommended corrective actions and eligibility determinations. Based on application of the

rules for cash, SNAP, and medical assistance, along with information available in client databases
and systems, submitted documentation, computer printouts, matches, and files, approves case
actions submitted by the Case Resolution Specialists. Where errors are detected, returns case to
Specialists to make appropriate corrections.

• Regularly conduct quality control and review of Case Specialists casework, making corrections

where appropriate, identifying areas for improvement, referring for appropriate training, and providing
supervisory support.

• Discuss eligibility requirements with representatives from community-based organizations or other

client representatives. Advises on various benefits that may be available to an applicant or participant
and requests necessary eligibility documents. Describes the various services provided by the Agency,
as well as the rules and regulations policies governing acceptance for and continuation of public
assistance, employment services and job training, and other programs; elicits and answers questions.

• Escalate complex case issues to the appropriate program contacts and identifies and tracks systemic

issues. Report urgent, sensitive, or systemic issues to the Director in a timely manner.

• Ensure accurate tracking of case findings, actions, and status, including closing out case tickets upon

completion. Reviews reports submitted by Specialists, with attention to detail and review for accuracy.
Return reports for corrections, where appropriate. Compiles reports and submits to the Director.

• Coordinate with the CBO Resource Managers to improve and streamline referrals, ensures

appropriate research has been conducted and information is provided, and improves the use and
quality of case tracking.

1. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA); or
2. A four-year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization and four years of full–time satisfactory experience working directly with or for a job opportunity program, providing employment planning/counseling services involving job development, skill assessment and employment placement; or
3. A satisfactory combination of education and/or experience that is equivalent to (1) or (2) above. College credit from an accredited college may be submitted for experience on the basis of 30 semester credits for one year of work experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent.

**LOAN FORGIVENESS

The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with the DSS/HRA/DHS qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements.

Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements:

https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service

In addition, the Human Resources Administration/Department of Social Services offers competitive salaries and the following benefits:
Generous Pension Plans (The New York Employees' Retirement System);
401(k) and 457 Roth's Retirement Savings Programs;
U.S. Savings Bonds Flexible Spending Program;
Health Benefits, Dental, Vision Coverage, Prescription Drug Program;
Training and Professional Development;
Opportunity for Scholarship; College Savings Program;
Paid Holidays and Generous Annual Leave;

Salary Range: $51,715.00 - $51,715.00

Click "APPLY NOW" Button.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

M-F, 9-5

4 World Trade Center

New York City Residency is not required for this position