New Job Quality Improvement Analyst In Massachusetts

The Massachusetts Department of Public Health’s (DPH) Bureau of Health Professions Licensure is comprised of the twenty-one Boards of Registration and Certification and the Drug Control Program and Prescription Monitoring Program. The Quality Improvement Department for the Bureau of Health Professions Licensure is seeking a dynamic, detail-oriented individual dedicated to quality improvement to serve as the Quality Improvement Analyst. The selected candidate will provide administrative oversight for the coordination, implementation and tracking of continuous quality improvement initiatives for the Bureau. To be successful in this role, candidates should possess exceptional organizational skills, strong computer skills for data analysis, as well as strong communication and interpersonal skills.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Support the Senior Manager of Quality Improvement in initiatives to improve overall BHPL operations, licensure and enforcement activities.
• Liaise with Directors and BHPL staff to collect and organize time sensitive information, data, and strategic planning projects as necessary.
• Draft and prepare BHPL reports and ensure timelines are met, including but not limited to: the Quality in Health Professions Trust Fund Annual Report and the Board of Registration in Pharmacy Investigations and Disciplinary Report, the Health Care Fraud Report, and the BHPL Annual Report, including the compilation of information from all Bureau Programs, audits of internal systems and data for charts and graphs.
• Draft, edit, and standardize policies for BHPL, including the Drug Control Program, the Office of Public Protection and the twenty-one Boards of Registration and Certification.
• Oversee and coordinate the web liaison program for BHPL, including but not limited to posting time sensitive alerts and important public Board materials.
• Assist in BHPL website development including recommendations for uniformity and consistency throughout BHPL pages.
• Develop and track the progress of BHPL staff training plans and assess future needs of BHPL for additional training.
• Compile information for statistical reporting on complaints, enforcement, licensing; investigates data errors and abnormalities to ensure accurate analysis of data and Bureau compliance with laws, rules, regulations and policies.
• Monitors Bureau programs through data analysis, audit, observation, and interviews to ensure compliance with governing laws, regulations, and Bureau policies and procedures, etc., and to provide feedback concerning Bureau Programs.
• Provide direct supervision to program staff, while ensuring guidance, opportunities for growth and professional development, in addition to delegating assignments and providing annual reviews.

Required Qualifications:

• Knowledge of work simplification methods.
• Knowledge of methods of general report writing.
• Ability to analyze and determine the applicability of data to draw conclusions and make appropriate recommendations.
• Ability to prepare and use charts, graphs, and tables.
• Ability to give written and oral instructions in precise, understandable manner.

Preferred Qualifications:

• Preferred candidate qualifications include: Certification in quality improvement; experience with regulatory compliance and enforcement activities; and knowledge of regulatory board(s) and administrative operations
• Strong written and oral communication skills, including methods of general report writing and proficiency in Microsoft Office applications including Excel, Word, Outlook, Visio.
• Knowledge of the methods used in the preparation of and the ability to prepare charts, graphs, and tables.
• Ability to understand, explain and apply the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing assigned activities.
• Ability to work independently.
• Skilled in gathering information through questioning individuals and by examining records and documents.
• Ability to maintain accurate records.
• Ability to write concisely, to express thoughts clearly and to develop ideas in a logical sequence.
• Capacity to to adjust to changing or varying work situations to meet emergency or changing program requirements.
• Ability to motivate others and coordinate the efforts of others in accomplishing assigned work objectives.
• Experience in exercising discretion in handling confidential information.
• Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and/or evaluations; determining subordinates’ training needs and providing or arranging for such training; motivating subordinates to work effectively; determining the need for disciplinary action and either recommending or initiating disciplinary action.

About the Department of Public Health:

The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.

We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities.

DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.

More information can be found at: MA Department of Public Health

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #2

• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

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