New Job Collections Section Chief In Wisconsin

Are you a leader looking to advance in your career? Are you comfortable taking collection actions and enforcing policy? Join an organization that is dedicated to supporting Wisconsin's workforce through optimization and automation of Unemployment Insurance systems. Apply to become the next Collections Section Chief!

The Department of Workforce Development Unemployment Insurance Division is seeking a Collections Section Chief to oversee operations for the Collection Section in the Bureau of Tax and Accounting.

This position will be headquartered in our downtown Madison, Wisconsin office conveniently located at 201 E. Washington Ave. The individual hired into this position is expected to work remotely. Occasional in-person attendance may be required as needed to attend meetings, training, etc. High-speed internet access is required to meet the needs of remote work. Remote work is subject to change based on agency directives.

This recruitment may be used to fill future similar permanent, project, and/or LTE vacancies

This position has the following duties:

• Management of all collection functions of the Unemployment Insurance Division
• Supervise Collection Section unit supervisors overseeing the work of 25-30 staff members
• Establish and administer policies, procedures, and practices for the section
• Serve as subject matter expert, consulting with internal and external stakeholders as it relates to collection section activities
• Maintain accountability over potent legal collection remedies used by the section
• Plan, implement, and test automation projects for the section
• Compile, review, and provide reports using data from the collections data warehouse as well as other sources

For the full list of duties, view the position description.

Starting salary is between $87,360 and $95,680 per year depending on qualifications and experience, plus excellent benefits. For more benefits information, view our benefits overview, or more in-depth benefits e-learning.

This is career executive position, and a 2-year long probationary period will be required. The classification title for this position is Workforce Development Program Manager (schedule 81, range 02). This position is not represented in a collective bargaining unit and is exempt under the Fair Labor Standards Act.

Pay will be set in accordance with the State Compensation Plan in effect at the time of appointment. Starting pay may vary for current state employees.

All state employees must report their COVID vaccination status, whether vaccinated or not and provide supporting documentation if vaccinated. Newly hired employees will be required to submit this information within their first two weeks of employment.

The State of Wisconsin continues to follow necessary health and safety protocols for COVID. Please visit Division of Personnel Management Coronavirus - COVID-19 (wi.gov) for the most up-to-date information. Guidance may be subject to change.

We consider all qualified applicants regardless of criminal histories, consistent with applicable federal, state and local law. Finalists for this position may be required to allow DWD to conduct a background check or other checks to determine whether the circumstances of any conviction may be related to the job being filled. This position will have access to sensitive federal tax information. For positions with access to sensitive federal tax information, FBI fingerprinting may also be required.

Applicants must be legally entitled to work in the United States (i.e. a US citizen or national or a lawful permanent resident) at the time of appointment. DWD does not sponsor visas and is not an eligible OPT employer for those with F1 visas. This is not a contract position. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

It is very important that you specify your experience for the qualifications that are marked with asterisks (*) in your letter and resume as these qualifications will be evaluated in the first step of the selection process. Additional qualifications may be evaluated in subsequent steps.

You will need to have experience in:

• Directing the work of others in a leadership role (lead worker, advanced worker, project manager, etc.)
• Collecting debts and/or utilizing compliance/enforcement actions in a state or federal agency (i.e.; levies, warrants, wage garnishments, etc.)
• Working with Unemployment Insurance programs, policies, and statutes
• Managing concurrent projects with competing priorities and strict deadlines
• Communicating effectively with external and internal stakeholders both verbally and in writing

It would be nice to have experience in any of the following:

• Serving as a formal supervisor (hiring, evaluating, coordinating staff, etc.)
• Analyzing and interpreting complex data to identify trends and develop reports
• Leading process improvement including creating/updating documentation, training staff, communicating to stakeholders, evaluating outcomes, etc.

Click "Apply for Job" to start the application process. That will prompt you to access your existing account or create a new account. You will be asked to attach a resume and a letter of qualifications as part of the application process. It is important that these materials clearly illustrate how your qualifications relate to the qualifications of this job. Additional guidance on developing your resume and letter of qualifications (including a template) is available at this link.

Please note that once you submit your application, you will not be able to update your materials.

What happens next? A panel will review your application materials to determine your eligibility for further consideration in the selection process. The most qualified applicants will be invited to participate in the next step of the selection process, which is typically a virtual interview.

If you have questions, please email [email protected].

DWD is an Affirmative Action and Equal Opportunity employer seeking a diverse and talented workforce. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. We provide reasonable accommodations to qualified applicants and employees with disabilities.

Application materials must be submitted by 11:59 PM (central standard time) on Monday, May 1, 2023.