New Job Customer Service Representative In Texas
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| Customer Service Representative |
Customer Service Representative
Company : City of Austin
Salary : $22.40 - $25.48 an hour
Location : Texas
Full Description
Position Information
Posting Title
Customer Service Representative (CIty of Austin employees only)
Job Requisition Number
COA090365
Position Number
114346
Job Type
Full-Time
Division Name
DSD - Customer Experience
Minimum Qualifications
Education and/or Equivalent Experience:
- Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service.
Licenses and Certifications Required:
- None.
Notes to Applicants
The Development Services Department ( DSD ) assists homeowners, business owners, and contractors when they build, demolish, remodel, or perform any construction to ensure compliance with applicable city and building codes.
Employment Application: Only complete applications will be considered. Be sure your employment history on the application includes your past job titles, employment dates, and a detailed summary of your job duties, functions, and responsibilities. Please take the time to ensure that the application is complete to represent your history and skills/abilities. Although posting dates are listed, Development Services may close the posting any time after seven days from the initial advertisement. Once a position is closed, no additional applications or application changes will be accepted.
Post-Interview Verification: If you are selected as the top candidate for a position, we will contact your current and former employer and the references in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates must also provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the application, and a copy of your DD-214 if claiming veteran’s preference.
THE DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS
Pay Range
$22.40 – $25.48
Hours
Monday – Friday
7:45 a.m. – 4:45 p.m.
7:45 a.m. – 4:45 p.m.
Job Close Date
11/13/2023
Type of Posting
Reserved for City Employees
Department
Development Services
Regular/Temporary
Regular
Grant Funded or Pooled Position
Not Applicable
Category
Clerical
Location
6310 Wilhelmina Delco Dr. Austin, Texas 78752
Preferred Qualifications
Preferred Experience:
- Experience as a receptionist in a front desk environment.
- Experience in utilizing appointment scheduling software for several executives and departments.
- Ability to multitask in a fast-paced environment
- Proficiency in working with a high volume of incoming calls.
- Demonstrated ability to analyze situations, identify issues, and provide innovative solutions to meet customer needs.
- Bilingual (Spanish) or demonstrated experience in utilizing language access services.
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Receives by email, fax, or phone, inquiries from customers, contractors, and other city departments.
- Resolves customer issues with one call resolution.
- Answers customer requests or inquiries concerning services, products, billing, and equipment.
- Verifies customer account and active services using various databases and software applications.
- Researches customer account information to explain services, charges, and adjustments.
- Logs customer complaints, creates service requests, and routes to the appropriate department(s).
- Maintains and files all generated service requests.
Responsibilities- Supervision and/or Leadership Exercised:
- May train others.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of billing procedures.
- Knowledge of good customer relations practices.
- Skill in oral and written communication.
- Skill in handling multiple tasks and prioritizing.
- Skill in using computers and related software.
- Skill in planning and organizing.
- Skill in handling conflict and uncertain situations.
- Ability to work with frequent interruptions and changes in priorities.
- Ability to establish and maintain effective communication and working relationships with city employees and the public.
Criminal Background Investigation
This position does not require a Criminal Background Investigation
EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within
the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.