417786BR

Operations & Underwriting

Bates Mill #3 (140 Mill Street)

Regular

Lewiston

Full Time

Maine

40

The Residential Escrow Loan Operations Representative IV also referred to at TD Bank as the Loan Ops Rep IV, will be servicing the escrow side of the loans and conducting an annual tax analysis at TD Bank.

This position will require the candidate to work 3 days in the office and 2 days remote. However, during the training period, the chosen candidate will be required to work in the office the entire week until training has been completed.

Hours of operation: 8:00am to 4:30pm (Monday -Friday)

All candidates MUST reside within 60 miles of the following location:

140 Mill Street
Lewiston, Maine 04240

Depth & Scope:

• Performs highly complex or non-routine administrative tasks exercising significant judgment and discretion in the performance of duties usually in support of a single unit or team within Loan Operations
• Tasks are performed independently with limited supervision and review; Tasks may include research, processing incoming mail, Customer service and contact, and external agency contact; Provides information and procedural knowledge for less experienced staff
• Performs research on suspicious items and reports findings to appropriate resource to help prevent fraudulent activities
• Makes entries in general ledger related to paperwork and information processed
• Approves and reviews general ledger entries and/or invoices for accuracy and completeness
• Provides input and assistance to management in developing and maintaining budget
• Identifies, audits, investigates, and rectifies departmental discrepancies
• Reviews work and provides information and procedural knowledge to less experienced staff
• Provides the primary leadership of a unit or team within Loan Operations including input to performance management, coaching, and guidance to team members
• Responds to the most complex inquiries and issues from Customers and internal units; Researches information to provide responses and resolution
• Contacts Customers to explain items affecting their accounts
• Follows up with branches and other units to resolve discrepancies and Customer issues

Education & Experience:

• High school diploma or GED
• 3+ years related experience
• Proven knowledge of Loan Operations policies and procedures as well as related agency regulations
• Proven computer literacy and proficiency in common PC applications
• Proven attention to detail and the ability to prioritize workload to meet unit objectives
• Proven ability to provide guidance to others, clarifying complex policies and procedures and facilitating knowledge-sharing in the work group is required
• Excellent interpersonal skills, as well as excellent written and verbal skills
• Must possess strong analytical and administrative abilities
• Must be eligible for employment under regulatory standards applicable to the position.

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J.

We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected] . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

TD Bank AMCB

Operations & Underwriting

United States

Maine

Lewiston

31-Aug-2023