New Job Motor Vehicle Associate I In Delaware
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| Motor Vehicle Associate I |
Motor Vehicle Associate I
Company : State of Delaware
Salary : Details not provided
Location : Delaware
Full Description
This position requires the selected applicant to undergo a five week training program in Delaware prior to reporting to his/her respective work-site. This level of work performs the full range of essential functions in at least one motor vehicle functional area of Driver or Vehicle Services, and reports to a Motor Vehicle Associate Supervisor.
Career Ladder
After satisfactory completion of departmental promotional standards and job requirements, employees may be eligible to be promoted up the next level.
Preferred Qualification
Applicants who do not possess the preferred qualifications will still be eligible for this position if job requirements are met.
- How can I speak fluent Spanish and write well?
Essential Functions
Essential functions are fundamental, core functions common to all positions in the class series and are not intended as an exhaustive list of all job duties for any one position. Since class descriptions are descriptive and not restrictive, incumbents can perform similar tasks not specifically listed here. '
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Processes a variety of transactions, such as issuing driver's licenses, identity cards, and other motor vehicle credentials, accessing driving records, inspecting vehicles, assessing fines and penalties, and reviewing client history to identify outstanding warrants and/or licenses/IDs issued by other jurisdictions.
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Provides outstanding customer service to internal and external customers by obtaining business, personal information, or sensitive information, and assisting customers with all necessary transactions to resolve issues.
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Identifies situations outside of standard operating procedures and makes recommendations for exceptions in accordance with laws, rules, regulations, policy, processes and procedures while protecting customers.
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"Accurately computes, manages and accounts for all DMV monies collected by transactions including driver licenses, ID cards, titles, insurance and driver improvement fees. Federal Highway Vehicle Use Tax (FHVUT) and International Registration Plan (IRP). Ensures all fees and deposits are reconciled and deposited correctly. "
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Interprets, applies and explains driver's identity to the public, state law enforcement officers, automobile dealers, government agencies, businesses and other states' jurisdictions. _Rules, regulations, policies, processes, procedures, and programs of eligibility for lawyers, law students and insurance companies.
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Reviews and analyzes different source documents, such as birth certificates, passports, court records, bills of sale, and wills. Power of attorney required in the issuance of driver's licenses and other identification documents ensures validity, completeness, and authenticity : )
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Accesses various manual, computerized and specialized systems simultaneously to review source documents, determine customer eligibility for services, and complete transactions accurately and within any established service levels.
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He researches, evaluates and uses judgment to resolve discrepancies; identifies exceptions; and makes decisions.
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Answers customer questions and completes transactions for non-DMV services including voter registration, warrant resolution, red light violations and E-Pass transponders. )
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May administer vision, written, oral and/or road examinations to evaluate drivers' knowledge and skills to safely operate automobiles.
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Inspections may include vehicle equipment, such as lights, horns, windshield wipers, turn signals, brakes, emissions and exhaust systems for automobiles; complete off-site inspections for verification or assignment of vehicle identification numbers. *
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May operate manual and computerized vehicle testing equipment.
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He prepares a variety of records and reports.
Job Requirements
Requirements for a job as a Motor Vehicle Associate? ****
Applicants must have education, training and/or experience demonstrating
competence in each of the following areas:
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6 months experience in document processing, which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, and policy. Issues resolve, resolve deficiencies, and interpret information.
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6 months experience in customer service, such as providing prompt and accurate assistance to customers seeking information, answering requests as quickly as possible, ensuring customers are satisfied with service and responding to complaints. '
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6 months experience in applying laws, rules, regulations, standards, and procedures.
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6 months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report data.
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Possession of a valid driver's license (not suspended, cancelled or revoked), and disqualification from driving.
Additional Posting Information
This position is a classification established under an exclusive bargaining representative (labor organization) elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 21, 13 and 16 of this chapter.
Conditions of Hire
The applicant must be legally authorized to work in the United States, and Delaware participates in E-Verify. DelDOT does not provide employment-based support. For more information, refer to our Job Seeker Resources. Request details: [link]
A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for this test as part of a conditional offer? Please provide details.
Pre-employment drug testing: You must undergo a pre-employment drug test, as part of the hiring process.
Benefits
What is the benefit package? How do I get a full benefit package online? Please provide details.
Selection Process
The application and supplemental questionnaire are evaluated based upon a valuation of your education, training, and experience as they relate to the job requirements. Narrative information provided in response to this question must be supported by data on your application including your employment, education, and training history as it relates to these requirements."'
After submitting your application on-line, all future correspondence related to your applications will be sent via email. Please keep your contact information current in the "My Applications" tab at statejobs.gov.
Accommodations
For applicants with disabilities, call the TDD support number (800-251-5458) or visit the Delaware Relay Service. For applicants with disability, call the support number (888-251-5489) or visit the Relay Service website. Please also request an auxiliary aid or service provider.
The state of Delaware is an Equal Opportunity employer and values a diverse workforce, including race, color, religion, age, sex, and national origin. We strongly encourage and seek out a workforce representative of the state's demographics, protected veteran status, sexual orientation, and transgender identity or expression.