New Job Family Enrollment Counselor In Montana

We believe in flexibility, he said. "This is a remote role."

Our purpose is simple, to add life to a lifetime of learning. To achieve this, we create vibrant and enriching learning experiences designed for real-life impact. We envision a future where everyone can realize the life they imagine through learning."

For over 20 years, Pearson Virtual Schools has been reimagining K-12 education with full-time virtual schools for students who want a more personalized, flexible approach to learning. Our flagship products and services include Connected Academy, the US-based online public charter school, and Pearson Online Academy (a global online private school).

The following description is intended to describe the general nature of the job, which may include other duties as assigned or assumed. It was not meant to be all-inclusive or limit the duties of the position.

Enrollment and Customer Engagement

Enrollment and Customer Engagement's primary purpose is to increase enrollment and retention by providing the best possible experience for families and students. With the services we provide to schools, students, and families, we also support key accountabilities within marketing, sales, client relations, and school services, including:

• Enrollment and Retention
• Sales/Proposals
• Client and School Satisfaction
• Graduation Rate

Enrollment Experience Department

The Enrollment Experience Department is responsible for driving customer satisfaction and expediting enrollments, providing education and support.

• Lead follow-up and nurturing
• Senior-level relationship management supports school partners in student recruitment and academic placement, including collaborative efforts on the enrollment strategy.
• Enhanced contact center/help desk support and academic placement support for students and families in the enrollment process.
• Outreach to families during the process.
• Dedicated, non-academic support for families in the Family Education Counselor program from their initial interest in our program through their enrollment.

Family Enrollment Counselors must be willing to work a 9-hour shift between 9am-6pm EST Monday – Friday (1-hour lunch included). Working from your home office, the Family Enrollment Counselor focuses on building and maintaining positive and productive relationships with families interested in enrolling in a Connections Academy school. The Family Enrollment Counselor is accountable for delivering a superior customer experience by communicating the value, features, and benefits of a Connections Academy school offering, while ensuring parents understand the expectations of a virtual school experience. The Family Enrollment Counselor helps families make the right enrollment decision for their child and is the first point of contact for parents as they begin their enrollment journey.

Primary Responsibilities :

• Working in teams, we focus on outbound tasks to drive pipeline enrollment. '
• In a phone queue setting, support families via inbound calls, helping families through the enrollment process.
• Make outbound calls to families interested in enrolling in Connections Academy school.
• Serve as an enrolment subject matter expert to families during the enrollment process.
• Act as an ambassador for the school in interactions with students and families.
• To act as a liaison between local school districts and students to resolve issues that may impede student enrollment.
• Keep up-to-date with changes in enrollment policy and guidelines, and communicate changes to families. '
• School officials communicate changes in school events, policy and guidelines through interaction with parents.
• And other duties as assigned.

Pearson Virtual School is focused on providing a flexible work environment to its employees, including the ability to work from home in most positions. In exchange, we require that employees have the appropriate means to do so, such as privacy of records, technology standards, equipment standards and expectations.'

Requirements :

• Demonstrated consulting sales experience and high-volume call metrics required.
• Proven experience supporting families and schools with complex enrollment requirements and/or 2+ years of demonstrated remote, phone-based admissions experiences.
• Provides quality enrollment conversions from inbound and outbound communications.
• Bachelor's degree in communications, education and sales or a related field is preferred.
• Commitment to a schedule within the hours from 8 am - 10 pm EST Monday - Friday, during non-peak hours.
• During the peak season, I commit to working extra hours. From July-September :
• Effective oral, written and interpersonal communication skills.
• Prominent client service experience preferred.
• Past experience in the phone business is a plus.
• Technically proficient (especially with Microsoft Office 365: Teams, Excel, Word, SharePoint, PowerPoint, Outlook) : )
• possesses a high degree of attention to detail and is able to multitask effectively.
• Ability to follow instructions consistently, but also able to exercise good judgment when making work-related decisions.
• To be able to work effectively as part of a team and independently.
• Must enjoy a challenging work environment that requires creativity, strong communication and organizational skills. "
• How do I manage a stressful situation in a calm and efficient manner?

Competencies

• Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems and successfully cultivate and nurture families in an enrollment pipeline with complex enrollment requirements.
• Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Resourcefulness - Securing and deploying resources effectively and efficiently.
• Nimble Learning - Actively learning through experimentation when tackling new problems, using both successes and failures are learning fodder.
• Ensures Accountability - Holding self and others accountable to meet commitments.
• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Customer Focus - Building strong relationships and delivering customer-centric solutions

As required by the New York, California, Washington and New Jersey laws, Pearson's compensation is influenced by a wide array of factors including skill set, level of experience and specific location. The salary range for this position is as follows: )

The minimum full-time salary is between $19.23 and $20.0 per hour.

This position is not eligible for a bonus, and information on benefits is offered here.

How will Pearson's career be in the future?

Did you know Pearson is one of the world's most innovative education companies of 2022?

At Pearson we add life to a lifetime of learning so everyone can realize the life they imagine. We are on a journey to be 100 per cent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. ''Digital Technology,'' Finance and ''Higher Education'' have five business divisions that are key along with these.

We value the power of an inclusive culture and are committed to building a workplace where talent can learn, grow and thrive. We promote a culture where diversity is welcomed, opportunities are accessible, and consideration and respect are the norm, and all individuals are supported in reaching their full potential.

Pearson is an Equal Opportunity and Affirmative Action employer, who will provide consideration for employment without regard to race, ethnicity, color, gender expression, age, national origin. We want a team that represents a variety of backgrounds, perspectives, and skills based on merit, diversity, and business need." The more inclusive we are, the better our work will be,'' said Mr. Hightel.

To learn more about Pearson's commitment to a diverse and inclusive workforce, visit: Diversity, equity & inclusion at Pearson.

If you have a disability and are unable or limited in your ability to use or access our career site, you may request reasonable accommodations by emailing [email protected]. Request details:

The information you provide will be kept secret and stored securely, it will not be seen by those involved in making decisions as part of the recruitment process.

Job: CUSTOMER SERVICE

Organization: Virtual Learning

Schedule: FULL\_TIME

Req ID: 13132

\#location