New Job Enrollment Associate I (Remote In Tx) In Texas
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| Enrollment Associate I (Remote in TX) |
Enrollment Associate I (Remote in TX)
Company : UMass Global
Salary : $19.75 - $26.88 an hour
Location : Texas
Full Description
Please Note: Internal **Employees, please access the Career app on
the *Workday Dashboard* Where can I apply for the position online?
The University of Massachusetts Global (UMass Global) is a private, nonprofit affiliate of the University of Massachusetts. Accredited by WASC (Western Association of Schools and Colleges), the university offers undergraduate, graduate, credential, and certificate programs designed to be relevant to more than 90 career paths. UMass Global has ranked consistently among the best in the nation by What is the US News and World Report?.
At University of Massachusetts Global, we value the personal health and financial well-being of our employees with affordable and flexible benefit packages that allow employees to focus on important aspects of their lives. Our benefits include:
Healthcare
Medical, dental and vision plans - including health care costs - cover you and your family.
Work-Life Balance
We encourage a healthy work-life balance, and that's why we offer flexible schedules and remote work opportunities. In addition, we provide generous vacation and sick time and 13 paid holidays, which includes a winter break.
Financial Protection
For life's unexpected surprises, we provide affordable medical, intellectual property, and legal insurance. We also have programs to help you manage your student debt offered through SAVI. Employees are eligible for public loan forgiveness. '
Tuition Remission
We support your educational goals by providing tuition discounts at UMass Global and Chapman University. '
Wellbeing
24/7 counseling support, through our Employee Assistance Program and free subscription to Calm for you and your dependents! In addition, our Healthcare Wellness program provides year-round events that bring together our community and promotes employee well-being.
Retirement
Pre-tax and Roth options with a generous match of 6%, plus an additional employer contribution of 3% - totaling 9%!
Registration Associates are responsible for handling inbound and outbound calls, as well as chat inquiries, to provide prospective students with product and service information pertaining to the university's programs and admission requirements.
UMass Global employees are eligible to participate in a voluntary hybrid work arrangement (remote work) with the approval of their workplace supervisor through the Voluntary Flexible Working Arrangement Program. )
The hiring range for this position is $19.75 - $26.88 per hour, determined by a variety of factors including geographical location, knowledge, skills and years of experience with internal team members. '
TYPE OF SUPERVISION:
Registration services manager receives general supervision. "
- General Supervision — indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines.
POSITION DUTIES AND RESPONSIBILITIES:
ESSENTIAL FUNCTIONS:
Percentage
- Generate an engaging rapport with a high volume of prospective students by providing excellent customer service in all interactions, representing UMass Global in a positive and professional manner by meeting or exceeding all key performance indicators (KPIs).
- Act as a subject matter expert when providing consulting or overcoming objections with prospective students.
- Provide product and service information regarding admissions processes, procedures, or requirements via phone/online.
- Manage difficult calls or situations with minimal escalation.
- Consult with callers to determine the best resource for them at a high level; follow up as necessary, to ensure the highest levels of customer service.
- Respond to inbound calls/inquiries, reply to prospective student needs and forward calls to appropriate personnel.
- Gather and verify information to ensure accuracy of transactions (i.e., account details, name, address, etc.).
- Access, read and input accurately using a moderately complex computer system including telephony management systems (TMS).
- Process requests and update account history to include proper documentation.
- Organize, access and deliver product information and make scripted sales efforts. "
95%
- Perform other duties as assigned. )
5%
TOTAL
100%
POSITION SPECIFICATIONS AND REQUIREMENTS:
ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:
- strong>United States Global University /strong> /br> Strong understanding of UMass Global University and its history, student population, and departments. )
- Strong listening skills
- Strong skill in all segments of a consulting call and coaching conversations.
- Demonstrate excellent communication skills, both in written and oral form. ability to communicate across different languages.
- Polite and understandable telephone etiquette.
- Capacities to emphasize other situations.
- Appearance of self-control while engaging in difficult conversations.
- At a consumer level, ability to learn and understand product details.
- Can type 25+ words per minute?
- Ability to thrive and adapt in a fast-changing environment.
- How do I speak more clearly and with good communication?
- Can work flexible hours, including weekends and holidays.
- The ideal candidate will be a team player, results-oriented, and customer-centric and have strong communication skills.
Education, certification and/or licenses: Experience or education.
- An associate's degree or equivalent combination of experience and education.
- One year of call center or customer service experience ideally in a call centre environment.
- Experience working in higher education or consulting is a plus.
Machines, tools and equipment: Electronic devices and software: ) Must be able to work with computers and an aptitude for and willingness to learning new software applications quickly
Contact with Students: Frequent
contact information for faculty and staff. Occasional
Contact with vendors and community members. Occasional
Special Requirements:
Position may be required, particularly given campuses' extended hours of operation, and may require occasional weekend and/or evening work. Working conditions are normal in an office environment. All applicants are subject to a background check and criminal history review. '
Please Note: Internal **Employees, please access the Career app on the Workday Dashboard How can I apply for the position? Request Email Address
Equal Equal Employment Opportunity - UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment on the basis of age, ancestry, color, religious belief (including sexual orientation), race, sex phenotype, breastfeeding. Gender, gender identity, transgender status & workplace practices? )
Reasonable Accommodation - UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact the recruitment service at [email protected].