New Job Customer Service -Temp To Perm, Remote In Montana

ABOUT US: Navient (Nasdaq: NAVI) provides asset management and business processing solutions to education, healthcare and government clients at the federal, state, and local levels. We help our clients and millions of Americans achieve financial success through our services and support. Headquartered in Wilmington, Delaware, Navient employs team members in Western New York, Northeastern Pennsylvania, Indiana, Tennessee, Texas, Virginia, and other locations. Learn more at navient.com.

Navient has immediate openings for temporary, work-from-home Customer Service Representative. The Customer Service Representative role is a fast paced, high volume, inbound call center position. This role is responsible for providing prompt and accurate information in a courteous and professional manner to customers. Duties include guiding callers through troubleshooting, providing detailed case statuses & next steps and navigating necessary websites.

• $16.00 per share, including taxes and fees for the first quarter of fiscal year 2017.

• Working from home using computer equipment provided by Navient.

• This new role will be fast-paced, high volume, inbound call center position.

This is a temporary assignment with the potential for a permanent role. This temporary position is not eligible for benefits. "

Training Schedule
Paid Virtual Training Hours (first 9 days of employment)- Monday - Friday, 8 AM - 5 PM EST

Regular Full Time Schedule:

Hours of operation for project are 9am-9pm EST 7 days a week for a total of 40 hours each week. Every weekend and 1–2-night shifts/week required. Shift option to be discussed during interview.

MINIMUM REQUIREMENTS:

• Which one is better, G.E. or high school diploma? Why?

• What is the minimum residency requirement for a state resident? Oregon, Nevada, Idaho, Utah, Montanna or Wyoming.

• All work must be performed in the United States for this remote role.

• Experience in providing service to customers with professionalism, diplomacy and consideration for the customers' requests. "

• The minimum upload speed is 10 MBPS and the maximum download speed is 100 MBPS. High-speed internet access is necessary.

• You must use a provided ethernet cord and be hard wired into your server from the router/modem. You will not be able to use Wi-Fi or a hot spot.

• Cell phone

• How can I download apps from any app store on my Android phone?

• (Personal workspace or home office free of distractions and outside noise. )

• Written and verbal communication skills. Excellent.

• Learner speed, ability to maintain an in-depth understanding of training curriculum.

• Excellent PC and internet navigation skills.

• Efficient time management skills

PREFERRED QUALIFICATIONS:

• Experience in a high-volume call center is preferred.

• Dedicated to detail, with close attention to program compliance, record keeping and file closure expectations.

• Can perform mathematical operations like computing percentages and working with large numbers.

• The ability to use analytical skills and information analysis.

• How can I improve my English speaking? Which books do you suggest?

• What are the best ways to thrive in a fast-paced work environment?

• Strong customer service skills and knowledge of best practices.

• What are some ways to maintain confidentiality of program information?

• In the Internet, Outlook, Excel and Word are all proficient.

All offers are conditional upon a pre-employment background check, including a drug test.

All work must be performed in the United States for this remote role. Requirements: