New Job Customer Care Center Supervisor (Clerical Supervisor 2) In Pennsylvania

THE POSITION

Looking to expand your career by pursuing leadership and customer service work? Are you passionate about supporting staff, providing guidance, and exceeding expectations? Register with PennDOT's Bureau of Support Services today!

DESCRIPTION OF WORK

This position provides leadership and supervision for a team of customer service representatives in PennDOT’s Driver and Vehicle Services’ (DVS) Customer Care Center. Staff respond to all manner of telephone and email inquiries regarding a full spectrum of DVS activities concerning motor vehicles, placards, inspections, driver licensing, CDL, REAL ID, etc., covering a vast knowledge base of information, forms, publications, products and services. You will monitor calls and emails to improve staff responses, grow employees and ensure the highest level of customer service possible. You will serve as first point of escalation for customers requiring more specialized assistance and is constantly vigilant for customer situations indicative of broader issues that need brought to the attention of senior management.

Interested in learning more? Additional details regarding this position can be found in the position description.

• Full-time, 40 hours per week. Working.
• From Monday to Friday, the work schedule is set at 8:00 am until 5:00 pm, and there is also a 60-minute lunch break.
• During approved office closings, this job may require working.
• This position will require initial 3 to 4-week training at ROC in Harrisburg.
  
• The role could potentially allow for teleworking.'
• Salary: In some cases, the starting salary may be non-negotiable.
• We will send you additional emails regarding this position. Look for these notices in your email, including any attachments found in your spam or junk folder?

The candidate must possess experience, education, and eligibility.

• One year as a Clerical Supervisor 1; or
• One year as a Clerical Assistant 3; or
• Two years of as a Clerical Assistant 2; or
• A corresponding range of exposure and education.'

Additional Requirements:

• You must possess the ability to perform essential job duties.

• To be considered for a conditional offer of employment, criminal record reports must be provided. For more information, visit the hiring agency.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted
• If your claims for education are made in the supplemental application questions, you must include a copy of your college transcripts to meet the minimum requirements. Unofficial transcripts are also available.
• If you fail to meet the application requirements mentioned above, your eligibility for this position may be rescinded.

• Under Pennsylvania law (Pa. C.S., 2007), an employment preference for qualified veterans is available to qualify for appointment to many state and local government jobs; visit www.employment.pa.gov/Additional_Info/Pages/default.aspx Click on the Veterans' Preference tab to learn more or contact [email protected]. How can I get there?

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

See our complete list of Total Rewards by watching this brief video!

Health & Wellness

We provide a wide range of health plans to ensure that our employees have the optimal lifestyle for themselves and their loved ones. Our benefits package includes health insurance, dental care, vision coverage, and wellness services.

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, six weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

• Eligibility rules apply.