New Job Corporate Investigator In Nevada
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| Corporate Investigator |
Corporate Investigator
Company : Wynn Las Vegas
Salary : Details not provided
Location : Nevada
Full Description
Job Description
The Corporate Investigator is responsible for protecting company assets and preserving a safe environment, interviewing, verifying conclusions, preserving records and processes for auditing purposes, maximizing opportunities for departmental success, and keeping all company standards intact. Duties include: conducting thorough investigations, ascertaining conclusions; and writing comprehensive investigative reports to memorialize incidents on property.
Effectively document incidents and events into investigative reports, ensuring
these reports will be completed in a timely manner and accurate relevant to
the incident. Investigative reports will include Guest/Patron Missing
Property, Guest/Patron criminal activity, Guest /Patron property damage,
Outside Agency Assist reports, Suspicious Incident reports, Guest/Employee
Misconduct reports, and any other incident requiring investigation.
Effectively identify and use all forms and documents that are relevant within
Corporate Investigations. Forms and documents will include Guest/Employee
Voluntary statements, Executive Reports, Employee Misconduct Reports,
Integrity Operation Plans, Security Incident Reports and other investigative
reports.
Effectively make use of the iTrak computer program and become knowledgeable in
basic and more complex procedures including, but not limited to, adding
participants, transferring media files and forms, conducting supplemental
reports, completing detailed and accurate incident reports and printing and
emailing reports. In addition, mentor Preliminary Investigators, proofread all
investigative reports and prepare them to be approved by members of Security
management.
Correctly identify affected persons and potential witnesses that are involved
in incidents and events and ensuring the proper procedures are implemented,
such as issuing statements to affected persons, collecting contact information
from witnesses, advising lost property claimants to contact Lost and Found
Services.
Effectively gather pertinent information and determine if and when an incident
report is necessary. The determining factors will include company liability,
acts of a criminal nature, safety violations, emergency medical service
responses, damages to hotel property, incidents that are suspicious in nature
and misconduct by employed personnel.
Effectively make use of the computer program Opera and conduct inquiries in
guest(s) folios along with gathering information and history from guests and
specific patrons using gathered contact and other information.
Effectively make use of the computer program HotSOS and become knowledgeable
with initiating work order requests, providing specific issues and locations
and providing additional information when necessary.
Conduct more complex investigations in conjunction with incident reports.
Investigations will include reporting safety violations, requesting video
coverage from the Security Control Center, initiating engineering work orders
via the HotSOS computer program and requesting lock interrogation reports via
Timelox.
Conduct the correct procedures and provide the proper documents that are
relevant to the investigation. These procedures will include obtaining photos
from accidents, notifying hotel management on incidents involving hotel
guests, notifying Safety Department management on incidents involving
guest/employee transports, notifying Corporate Investigations management on
Incidents involving VIP/Private Access Guests, securing accident scenes and
securing crime scenes.
Document and correct any types of conditions or hazards that have contributed
to incidents. These conditions include wet floors, low lighting conditions,
debris, obstructions and worn or damaged areas.
When applicable, effectively collect and secure any and all evidence related
to incidents and affected persons and ensures the proper chain of custody is
followed.
Provide assistance to outside agencies and organizations. Outside agencies
will include Las Vegas Metropolitan Police, Nevada Gaming Control Board, Taxi
Authority, federal agencies and others.
Work extensively with other investigative departments and provide information
and specific details when necessary. These investigative departments will
include the Guest Claims Department, Employee Relations Department, Worker’s
Compensation Department, Safety Department, uniformed Security Department and
Legal Department.
Evaluate conditions of guests or employees and offer emergency medical
assistance and other services and ensure that affected persons receive the
best possible assistance and care.
Provide follow up and contact information to affected guests and employees
when necessary, to include issuing Guest Claims cards, locations of medical
providers and services, emergency and non-emergency numbers for law
enforcement, medical referrals, pharmacy programs and others.
Maintain a direct line of communication with members of shift and department
management and ensure proper notifications of incidents and events are
conducted in the timely manner. In addition, provide assistance and support to
supervisors, managers and directors in other departments along with providing
information and notifications of incidents within their field.
Maintain confidentiality of sensitive information.
Perform all functions and duties assigned by Corporate Investigations
management.
React rationally to high stress situations while maintaining a calm demeanor.
Actively contributes to the departmental performance, and the accuracy,
confidentiality, and thoroughness of departmental policies and procedures;
records and reports.
Delivers and maintains a maximum level of property-wide service and
satisfaction.
Contributes to company-wide communication and best practices.
Assists in providing training opportunities for team members.
Keeps informed of all new developments within the department.
Effectively manages internal and external guest relations, which may require
levels of patience, tact and diplomacy. Responsible for addressing guest
issues as appropriate
Assists with scene management pursuant to a security incident.
Ensures that all Preliminary Investigators security reports are submitted in a
timely manner.
Becomes familiar with hazardous materials used on property, and all applicable
laws, rules and regulations governing same.
Maintains relevant knowledge of industry through continuing education and
training.
Works with guest claims/risk management to mitigate liability to the company
while maintaining the highest quality of guest service.
Performs any other job-related duties as assigned.
To perform this job successfully, an individual must be able to complete each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable and appropriate adjustments may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
Age, Gaming and Certifications:
21 years of age or above.
The Nevada Gaming Control Board will be required to obtain and maintain a work permit or license from the company.
At all times, he must be able to acquire and maintain any licenses or work cards required for this position, including a valid driver's license.
CPR/AED/First Aid certification
Education and/or Experience:
High school or equivalent degree required. Bachelor’s Degree in a related
field or equivalent experience preferred.
Law enforcement, security, law enforcement - a background in investigative journalism is preferred.
Requires comprehensive investigative experience.
Requires solid computer skills and a firm knowledge of Microsoft Office.
Must possess excellent administrative, interpersonal and organizational skills, as well as excellent attention to detail.
The candidate must have fluency in chemical science, systems; personal protection; equipment, sanitation and OSHA guidelines.
Language Skills:
Ability to read, analyze, and interpret documents, such as policy and
procedure manuals, maintenance instructions, and other related documents.
Ability to respond to common inquiries from other employees or guests. Fluency
in English required, second language a plus. Ability to write detailed
instructions and correspondence. Ability to effectively present information in
one-on-one and group situations.
What are some of the mathematical reasoning skills?
Ability to compute basic mathematical calculations. Ability to decipher
various reports and maintain reports upon request.
Physical Demands:
The physical demands described here are representative of those that must be
met by the Team Member to successfully perform the essential functions of this
job.
While performing the duties of this job, the employee is required to reach with hands and arms and to sit, stretch, bend, kneel, or crouch. The employee is also required to stand, walk, and use hands to handle, or feel, objects, tools, or controls.
Specific vision abilities required for this job include close sight, distance perception, color vision, peripheral visualization, depth perception and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty pounds; and varying instances of performing/walking.
Work Environment:
The work environment characteristics described here are representative of
those that exist while Team Members are performing the essential functions of
this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
The noise level in the work environment is typically moderate. When on property, the noise levels increase to high. Must be able to interact with guests in a professional manner.
Due to the unpredictable nature of the hospitality/entertainment industry, team members must be able to work varying schedules in order to reflect the business needs of the property.
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture. Wynn does not retaliate against employees on the basis of disability, veteran status or any other basis protected under federal, state or local laws.