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Client Relations Manager

New Job Client Relations Manager In Rhode Island

Client Relations Manager
Client Relations Manager

Client Relations Manager

Company : Rhode Island Blood Center
Salary : $83,260 - $93,663 a year
Location : Rhode Island

Full Description

Overview:

In 1979, the Rhode Island Blood Center was founded by hospitals in southeastern Rhode Island as a private not for profit agency to collect, test and distribute blood products. As of December 2018, it is part of the New York-based Health Care System's premium blood care system and is committed to the mission of providing a safe and adequate blood center.

For more information about a career with us, please watch the video below:

“Career in Blood” video

Responsibilities:

Position Summary:

The client relations manager will be responsible for implementing the YBCe strategy to maximize client satisfaction and revenue growth.

This position does not supervise staff.


Essential Funcitons:

  • Identify business opportunities and meet assigned sales goals by maintaining up-to-date knowledge about the blood bank industry, how competition is doing regarding specific customers. Where are business markets changing?

  • Develop, improve, manage and retain relationships with customers by conducting account review to discover new services requirements, receiving feedback on existing services and liaison with NYBCe operations and support departments.

  • Develop and deliver effective sales presentations to increase the knowledge of all YBC products and services available to customers.

  • In conjunction with the Regional Manager, establish a strategy for individualized business growth with current and potential customers and sell additional products and services to current and potential consumers.

  • Maintain long term relationships with customers.

  • and grow nybc's position in the market by building relationships, developing contacts for marketing purposes within hospitals.

  • Ensure full knowledge of communications and messages received by customers and focus on ensuring messages are understood and precise.'

  • Partner with analytics to interpret and predict unexpected patterns of performance to forecast.

  • Assist in managing the implementation of solutions, reporting and tracing issue resolutions.


Other Functions:

  • Prepare various reports.
  • Provide educational support for customers (i.e., seminars)
  • As required by law, he attends conferences and seminars. )
  • Make recommendations to improve business unit practices and processes.
  • Any related duties are assigned.

Qualifications:

Education:

Bachelor's degree in business, sales management, marketing or health administration or equivalent.


Experience:

5 years of direct experience in account management and direct sales in a competitive market are preferred, experiences in healthcare, customer service, and pharmaceuticals or medical sales.


Knowledge:

  • Sales Training
  • A strong knowledge of hospital operations.
  • Medical terminology knowledge. Knowledge of medical technology?
  • Working knowledge of CRM (i.e., salesforce, contract management system):
  • Proficient with a variety of software applications (Microsoft Office Suite).

Skills & Abilities:

  • Ability to manage institutional relationships and navigate through large, sophisticated organizations.
  • Ability to develop and grow relationships with clients, including clinical partners, VPs and C-level executives.
  • Strong interpersonal and verbal skills, the ability to communicate clearly and effectively, and the ability to influence internal and external stakeholders.
  • Analytical and problem solving skills, ability to understand data and present information to clients.
  • Can build relationships to develop new business opportunities.
  • In all work processes, a strong attention to detail is necessary.
  • Ability to identifiy complex problems and review related information to develop and evaluate solutions. )
  • Can work independently and as part of a team, with a proactive and results-driven approach. Team player with the ability to collaborate with others.
  • How can I work independently without minimal supervision?
  • High level of interpersonal skills to handle a variety of complex issues and situations. Position requires demonstrated poise, tact and diplomacy in dealing with a wide variety of staff and including executive leadership.
  • Can handle confidential information and maintain confidentiality.


Licenses / Certifications:

Valid driver's license. Traveling with 2 0

The average salary for a client relations manager is $83,260 per year. (see details.)

The offers made to an individual candidate will depend on a variety of factors including experience, skills and job-related education.

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