Claims Digital Business Architect

Claims Digital Business Architect

Company : Allstate
Salary : $82,000 - $124,700 a year
Location : Illinois

Full Description

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The world isn't standing still, and neither is Allstate. We are moving quickly across our businesses and brands looking for new business opportunities and taking bold steps to better serve our customers' evolving needs. That's why now is an exciting time to join our team."

You'll do all this in an environment of excellence and the highest ethical standards, a place where values such as integrity, diversity, and transparency are paramount to every employee who leads, drives, and gives back where they work and live.

Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hope and dreams. We acted with conviction to advocate for seat belts, air bags and graduated driving systems. For more than 89 years, we've been able to stay ahead of whatever's coming next - to give our customers peace of mind no matter what changes they face. "We have been an industry leader in pricing sophistication, telecommunications, digital photo claims."

We are the Good Hands. We don’t follow the trends. We set them.

Job Summary

As a digital business architect, you will lead in every aspect of business design that is supportive of the Digital Transformation Platform (DTP). You will be aligned to significant Claims customer touch points such as self-service and claim reporting and will work to re-engineer business processes to better meet your customers needs and enable a digital first operating model. If you =-=- =-- =-_- =- ... you should love: looking at the big picture, defining the business case, defining a strategy and vision for your Personality space, and translating that strategy into tangible outcomes and transformative UX.

As an ideal candidate, you are an innovative thinker who can advocate for your vision, problem-solving approach and tactical choices at every level of the organization -- from C-suite to development team. You thrive in a cross-functional environment where both parties understand and define complex problems and implement equally proficient solutions to those problems.

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Key Responsibilities**

• A strong digital mindset and outcome-focused discipline to define, drive and accelerate transformational initiative strategy, vision and roadmap. Evangelize and advocate for good ideas across the organization.
• Clearly articulate the change from current process to organizational design, driving value from innovation roadmap.
• Partner with cross-functional, matrixed teams to design, build, and scale new technology products, business processes, and operating approaches.
• Proactively engage with stakeholders and user groups across the country to educate/advocate for business transformation, gain feedback on improvements and make it a reality.
• Data and insights collect, analyze, and store data; utilize results to understand problems or recommend improvements.
• Collaborate with other digital business architects to ensure integration between work streams.
• The digital blueprint and strategy will contribute to the overall digital roadmap.

Remote Work

This position is a remote home office role. Your home office does not need to be near an Allstate office, but it does need to be in the United States.

When working from home full time, what do you need?

• A dedicated workspace in your residence that is private and free from distractions.
• A minimum Internet bandwidth of 50 MB down/ 5 MB up.
• What is the appropriate work surface and seating?

What will Allstate provide?

• A technology package that includes all equipment needed to perform your work from home (laptop, monitors and headset) including a keyboard, mouse and monitor.
• The company provides a Connectivity Reimbursement of $80 per month to offset some of the cost of Internet.

Education and Experience

• Digital design and claims. Expertise in claims business processes and/or digital design.
• Working in an agile environment: What is it like to work in this space?
• Bachelor's Degree (preferred)

Functional Skills

• How do I collaboratively work in a cross-functional, matrixed team environment?
• Can you provide me a list of your best customer experience experiences across channels and touchpoints?
• Passionate about driving to simplicity for our customers.
• able to look at complicated business problems and build a plan for identifying root causes, testing potential solutions or alternative.
• The ability to place tangible benefits on problems to be solved.
• Skilled influencer and facilitator
• Comfortable with responsibility and accountability for both a plan and key outcomes.
• Can you describe the ability to work collaboratively with others and navigate complex decision making situations?
• Innovates and solves problems by using new modeling techniques or tools.
• Ability to define and track product-specific analytics measuring product success, performance, and other key data points and turn them into actionable insights.
• By leveraging client-centric thinking, discovery and research concepts, rapid iteration and lean practices, it validates backlog concepts.

Benefits

Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important to you. Here are some of our offerings:

• Based on experience and qualifications, a competitive salary is based.
• Health coverage, dental and vision coverage.
• Allstate Pension Plan and 401(k) plan?
• Ayco financial coaching
• Spring Health mental and emotional well-being resources are available online and offline.
• Paid parental leave
• Adoption reimbursement
• Paid time off
• Tuition reimbursement
• Wellness incentives
• What are the Allstate Foundation's donation match and grant opportunities?

To learn more about our benefits and programs, visit AllstateGoodLife.com.

The total compensation for this role is $80,000-$150,000 per year and is based on experience and qualifications."

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary — but that's just the beginning. Our Total Rewards package also offers perks like tuition assistance, medical and dental insurance, as well as a Massachusetts pension and 401(k).

How can I learn more about life at Allstate? Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

LI-AP2

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Bill (HEA) 1242, it is against public policy of the state of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of their status as a veteran by refusing to employ them.

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It is the company's policy to employ all qualified individuals available for all jobs, including those with a military or veteran status, national characteristics (including hair texture and protective hairstyles), race (including historical traits associated with race), gender identity, sexual orientation that adversely affects an employee's terms or conditions.

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