New Job Child Support Specialist I In Illinois
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| CHILD SUPPORT SPECIALIST I |
CHILD SUPPORT SPECIALIST I
Company : State of Illinois
Salary : $4,525 - $6,622 a month
Location : Illinois
Full Description
Agency : Department of Healthcare and Family Services
Job Posting ID: CS30736
BPIS: 11273
Group: CL (B-H)
Start Date: 09/05/2023
Closing Date: 09/21/2023
Salary: $4,525 - $6,622 Monthly (Anticipated starting salary for non-state $4,525)
Job Type: Salaried Full Time
County: Sangamon
Number of Vacancies: 1
Plan/BU: RC062
Due to its union status, the relevant collective bargaining agreement/labor contract must be considered for consideration when filling this position.
The employees of the state of Illinois are presently employed.Please click the link located at the top of this page to apply. The application process is now complete.SuccessFactorsThe transfer request form for the American Federation of State, County and Municipal Employees (AFSCME) is required to be uploaded by employees on their employee career portal. If you are seeking a transfer, please use this link.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website.
Applicants must send their applications via email or paper (email, fax, or hand delivered).
Posting Identification Number CS30736
Job Posting Details:
The Department of Healthcare and Family Services, Division of Child Support Services is seeking a motivated individual to join our Account Adjustment - South team as the child support specialist. This position will assess financial obligations and support balances related to child support accounts while working in remuneration in an automated call center setting. The ideal candidate will possess strong communication, organizational, and analytical abilities to effectively manage the Account adjuster - South role.
HFS values employees with different backgrounds, life experiences, and talents.
The benefits package for employees is notably robust, incorporating:
- Monday-Friday work schedule
- There are numerous areas within the program that have flexible work schedules. (Remote work for certain positions is also an option.)
- Health, Life, Vision, and Dental Insurance are the following: 1.
- Pension Plan
- Paid leave for 12 weeks is required. What does this mean?
- Other pre-tax benefit programs, such as the Disability Compensation Program and Medicare/Medicaid, are also eligible.
- Every year, employees get paid (12) days of sick leave.?
- In their first year of employment, new employees are given a total of ten (10) paid vacation days and can accumulate up to 25 (paid) vacation days per year.
- Employees receive 3 paid personal days per year.
- Throughout the years of 2013 and 2014, when the first paid holidays were established, each year.
If you are seeking a new opportunity, and this position appeals to you, please apply today!
At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.
HFS is committed to fostering a positive and equitable workplace environment that respects all aspects of culture, diversity, equity, and inclusion. We appreciate the contributions of individuals from diverse backgrounds, experiences, or talents, but we prioritize the collective strength of our individual differences over their professional development. As an employer, we aim to provide value-based recruitment strategies that recognize the unique qualities of each candidate, regardless of their background or social status.
Job Responsibilities
- Calculates child support and debt. How much is this amount?
- Interpret and assess both judicial and administrative orders for support of case review and integration into the system. Additionally, provide guidance on how to interpret and assess judicial orders.
- Solves customer service problems within a call center environment by communicating directly with customers or other state or legal entities, via telephone, written letters or emails, respectively.
- Collects data through in-person interviews and review, including those from other IV-D agencies/jurisdictions for the Custodial Parents (CPs) and ends them with the court.
- 'Directs the generation, modifying, and executing of court orders.'
- Performs other tasks as required or assigned by the above mentioned duties in a manner that is reasonably within their scope.*
Minimum Qualifications
- It is required to successfully complete the Child Support Specialist training.
Conditions of Employment
- To be considered for this role, candidates must pass a comprehensive background check across the entire country before being hired, which involves accessing classified federal tax records.
- Is capable of using state-issued devices like laptops and/or mobile phones.?
Work Hours: 8:30 a.m. - 5:00 p.m. Monday - Friday
Work Location: 509 S 6th St Springfield, IL 62701-1809
Agency Contact: [email protected]
Job Family: Social Services
This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Start the application process by clicking on the "Apply Now" button at the top right or bottom left of this posting.
In case you are not registered, please follow the instructions.
State employees can access their career portal for state of Illinois employees by clicking on the "login" button in the blue ribbon at the top left of the state job board's website.
If you're not a state employee, you need to use the "View Profile" link on the blue ribbon on Illinois.jobs2web." To sign up, click here and register. The registration process is free for new users as well.
To request a transfer, you must complete and upload the following form from the Illinois Department of Consumer Affairs (current): Illinois Federation of Public Employees (IFPE).
To learn about the application process, consult the following resources:
To access the career portal for state employees, users must log in and check out the Internal Candidate Job Aid.
Non-State employees can access Illinois.jobs2web.com by clicking on "Application Procedures" in the footer of every page. How? 1.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: