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Account Advocate - National Alliance

New Job Account Advocate - National Alliance In South Carolina

Account Advocate - National Alliance
Account Advocate - National Alliance

Account Advocate - National Alliance

Company : BlueCross BlueShield of South Carolina
Salary : Details not provided
Location : South Carolina

Full Description

Summary

Coordinate with relevant areas to ensure customers (agents, group administrators, members, etc.) receive outstanding customer service and retain a loyal client base. Address issues as they are identified.

Description

Logistics:

  • Following on-site training, work can be done from home in the Columbia, SC office. Occasional on-site meetings, trainings and work assignments may also be possible.
  • To work from home, you must have a high-speed internet service (not satellite) and a private home office.
  • The work hours are 8:00 am to 4:30 pm, or 9:30 am to 12:30 pm Monday through Friday.

What You’ll Do:

  • In a professional manner, provide services to all assigned groups.
  • Respond to internal and external inquiries related to the assigned group(s) received from Group Administrators, Internal Management Providers, vendors, various internal departments, etc.
  • Inquiries may be any question related to the assigned group, and may include eligibility, benefits, claims, billing, etc.
  • All customer inquiries are resolved in a timely manner, he said.
  • On behalf of group administrators and members, I support marketing representatives with eligibility issues, claims problems, and pharmacy issues.
  • Make Outreach calls to new groups and existing groups.
  • May travel to groups and benefit from fairs in order to assist in marketing.
  • On benefits, claims processing procedures and/or changes specific to the assigned group(s). Train claims/customer service staff on benefits.
  • May support membership, while ensuring correct eligibility information is available.
  • Log and track all inquiries received via email or by fax.
  • May create and run reports to identify and analyze trends or resolve issues.
  • As assigned by management, I assist in special projects.
  • Working environment: Typical office atmosphere. Some travel may be required, if necessary.

How do I qualify for the position of Assistant Secretary General?

  • Bachelor's degree or related work experience with claims, customer service or healthcare setting.
  • 4 (4) years of directly related work experience. (Can be concurrent)
  • Provided ability to effectively troubleshoot problems.
  • Strong interpersonal skills and demonstrated consumer orientation.
  • Excellent time management, organizational and prioritizing skills.
  • Effective verbal and written communication skills.
  • What makes you an analytical person with problem solving skills?
  • Can you tell me the ability to take initiative and work with deadlines?
  • Ability to work independently.
  • How can I adapt to the continuous change in policy and procedures?
  • What is the best way to learn about health insurance terminology?
  • Microsoft Office.

We prefer that you have a dog:

  • National Alliance operations experience.
  • AMMS system knowledge experience.
  • Research and root cause analysis experiences.
  • Public speaking experience.

What is Blue Can Do For You?

Our benefits package includes a 401(k) plan.

  • What is the best 401(k) retirement plan with a company match?
  • Health plans and free vision coverage are available through the Centers for Medicare and Medicaid.
  • Life insurance
  • The longer you work here, the more money you make. Your annual leave is paid for by your salary.
  • Nine paid holidays
  • In major locations, on-site cafeterias and fitness centers are located.
  • Healthy lifestyle programs and a healthy lifestyle premium discount.
  • Tuition assistance
  • Service recognition

What to Expect Next:

After submitting your application, our team will review your resume to ensure you meet the qualifications. Management will be conducting interviews with the most qualified candidates, which may include a brief telephone interview or email communication with our recruiter to verify your specific resume and salary requirements.

We participate in the E-Verify program and comply with the Pay Transparency and Nondiscrimination Provision. We are an Equal Opportunity employer, he said.

Equal Employment Opportunity Statement

Additionally, as a federal contractor, BlueCross BlueShield of South Carolina and our subsidiary companies maintain a policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, gender, religion, veteran status, disability, weight, sexual orientation, genetic information or any other legally protected status. It is our policy to provide equal opportunity for all individuals and to comply with all laws.

We are committed to working with individuals and providing reasonable accommodations to individuals with physical and mental disabilities, he said.

If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] and call 1 - 800-293-3227 with the nature of your request. We will make a determination regarding your request on a case-by-case basis."

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