New Job Public Services Supervisor In Wisconsin

The Middleton Public Library seeks a dynamic and customer focused Public Services Supervisor to join our team of professional librarians and staff. Exceptional candidates for the position will have a passion for supporting patrons and community in their pursuit of learning and engagement. If you see yourself working in a team environment where intellectual freedom and lifelong learning are important for both team members and the public this is the role for you; Come join us!

The Public Services Supervisor, under the supervision of the Deputy Director of Public Services, is responsible for a variety of public services related and supervisory duties. This position (1FTE) directly supervises all Public Services Library Assistants and serves as first point-of-contact and emergency coordinator for the library in the absence of Library Management. This position is responsible for delivering frontline patron services, department operations support, programmatic support, and many other duties. It oversees the most visible staff and direct customer service link to the patrons served, and performs most of the day to day customer contact, operational tasks, and workflow direction. Public Service Supervisor actively demonstrates a propensity and desire to engage with patrons, provide courteous and prompt service, and advance the library’s day to day operations and mission.

Public Service Supervisors at the Middleton Public Library work in a fast-paced, customer focused environment. Supervisors also help create an inviting library work atmosphere where co-workers feel informed and appreciated. Library experience is not necessarily required, a willingness to learn and a positive attitude is most important. Opening and closing shifts are part of the position including rotating Saturday work.

Administrative Details:

This position is a Non-Regular Part-Time Permanent position. Please see the Benefit tab/portion of the job posting for details.

Documentation Submission: Please note that this application requires the submission of supporting documents. Failure to submit the required documentation will disqualify your application from consideration.

• Pay Basis: Hourly
• FLSA Status: Non-Exempt
• Job Status: Non-Regular, Permanent
• City Salary Grade: 5
• Schedule: Part-time/20 hours per week, may include evening and or weekend work hours
• Non-represented
• Supervisory

Essential:

• Leads library staff in demonstrating standards of excellent public service.
• Directs and supervises workflow of operations between processing stations and points of service.
• Participates in the interviewing, hiring, training, scheduling, supervising, and evaluation library staff.
• Knowledge of library emergency procedures and policies.
• Provide excellent patron services at service desks. This includes, but is not limited to, reference questions, readers’ advisory, program registration/information, database instruction, and general library and community information.
• Provide patron account services including updating and registering new cardholders. Perform general circulation tasks such as, but not limited to, placing and processing holds, checking materials in and out, and collecting fines and fees.
• Participates in maintaining a safe, clean, and visually appealing environment.
• Assists patrons with general use of computers, photocopiers, microfilm reader, and provides general supervision of computer spaces.
• Assists patrons with personal devices and downloadable content.
• Performs general operational procedures such as opening and closing meeting rooms, and opening and closing the library.
• Serves as building supervisor evenings and weekends, or when scheduled.
• Provides facility support and maintenance by contacting necessary vendors.

Specialized:

• My represent the library on various committees and work groups.

Marginal:

• Shelf reading
• Other duties as assigned

Knowledge:

• Considerable knowledge of library methods and procedures, and ability to apply them to library operations and services.

Skills:

• Strong communication skills, both orally and in writing.
• Excellent time-management skills.

Abilities:

• Ability to communicate effectively with staff and public and maintain effective public relations.
• Ability to operate library business machinery properly, including managing computerized files.
• Working knowledge of English grammar and spelling.
• Keyboarding and filing ability.
• Willingness to maintain skills in above-mentioned areas through active participation in appropriate continuing education workshops and other library skills learning experiences.

Education:

• Completion of Bachelor's degree from an accredited school or equivalent work experience

Experience:

• One or more years of supervisory experience.
• One or more years of library experience.
• Computer and general office experience.

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Documentation Submission:
Please note that this application requires the submission of supporting documents. Failure to submit the required documentation will disqualify your application from consideration.

Background Check
As a part of this application process you must complete and submit an Authorization for a background check to be completed. Background checks will only be completed for applicants that are selected as potential finalists, but the form must be completed and submitted at the time of application.

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City of Middleton Veterans' Preference Program

(Applicable to Regular Full and Part Time Positions Only)

The City of Middleton honors and recognizes the sacrifice and dedication made by veterans of the United States Armed Services, and the unique skills, experiences, and abilities they bring to the workplace. The City’s Veterans' Preference Program is designed and implemented to encourage and enable the recruitment, review and potential hire of qualified veterans. This program does not guarantee the selection of any veteran or eliminate the need for such veterans to otherwise meet all basic qualifications for the position(s) for which they apply.

Please see the Veterans' Preference Program link on the Job Opportunities page menu for the details and requirements of the program.

The City of Middleton is an Equal Opportunity Employer

seeking a diverse and talented workforce.