New Job Customer Svc Benefits Rep (Part-Time) In Tennessee

ESSENTIAL FUNCTIONS: Works under the general supervision of the Benefits Supervisor to receive and process all benefits from active and retired employees (customers) inquiring about services, report problems, or check on the status of issues. Provides customers with specific information regarding benefits, retirement, and pension services and places the customer’s requests in the customer relationship management system (C.R.M.) to deal with the specific inquiry/concern. Receives inquiries and complaints from customers by phone, internet, and/or written correspondence. Determines nature, location, and duration of the complaint with tact, courtesy, and patience occasionally requiring communicating with irate customers. Provides a timely follow-up with customers on response and/or action that is being taken or escalates by referring to appropriate benefits team member with expertise and knowledge to handle the inquiry/complaint. Maintains and utilizes reference information on current processes and plans. Occasionally participates in community events and out-reach programs as needed. Performs office administrative support functions, such as preparing, maintaining, and distributing reports, files, and other related documentation. Performs various front desk and clerical duties when requested.

OTHER FUNCTIONS:

1. Assists in training new Benefits Service Representatives.

2. Performs additional functions (essential or otherwise) which may be assigned.

TYPICAL PHYSICAL DEMANDS: Must be able to communicate clearly both verbally and in writing. Requires the ability to operate general office equipment such as telephone, copier, and computer.

TYPICAL WORKING CONDITIONS: Work is performed in an office environment.