New Job Customer Service Representative - Remote In Kentucky

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Dauenhauer Plumbing, a TurnPoint Services company, provides plumbing, HVAC, and electrical maintenance & repair services across the country. With a rich heritage that dates back to 1958, TurnPoint has consistently achieved strong growth to become one of the largest essential services businesses in the United States. TurnPoint Services partners with best-in-market service businesses while combining local brand equity and world-class technology to create high-value experiences for residential and commercial customers. TurnPoint Services is nationally recognized as a Top-10 Plumbing, Electrical, and HVAC service business.

Remote Client Support Specialist

Job Type: Full time

Salary: $15.00 - $16.00 Hourly + Commission

Shift Availability: Days, Nights, and Weekends. Guaranteed 40 hours per week.

Work remotely after 30-60 days in the office training period

About the Company:

TurnPoint Services, LLC is nationally recognized as a Top-10 Plumbing, Electrical and HVAC service business and has consistently achieved strong growth to become one of the largest essential services businesses in the United States. TurnPoint Services partners with best-in-market service businesses while combining local brand equity and world-class technology to create high-value experiences for residential and commercial customers.

Summary and Qualifications:

Our customer service team is a pillar of the entire organization’s effort to increase customer satisfaction. We are looking for an outgoing and well-spoken Client Support Specialist to answer phone calls and assist customers with booking their appointment in the CRM while promoting multiple TurnPoint brands' services through having a general understanding of HVAC, Electrical, and Plumbing. This is a fully remote position.

Essential duties & responsibilities:

• Answer inbound customer calls in a fast-paced but friendly environment.
• Empathize & understand customers' urgent service needs.
• Book the customer’s appointment in CRM.
• Answer customer questions and provide basic service information.
• Make outbound calls to schedule service calls.
• Sell private service memberships.
• Follow scripting to provide a consistent experience for customers.
• Cross-promote various trade services to customers.
• Complete additional duties and/or responsibilities assigned by the supervisor or manager.

Skills you bring for success:

• High School Diploma or Equivalent (Required)
• 2-year degree a plus
• 2+ years in a call center, customer service, sales, or appointment setting.
• Previous experience in HVAC, plumbing, electrical services, or construction a plus
• Excellent communication skills, both verbal and written
• Ability to multitask in a fast-paced environment.
• Exceptional customer service and phone skills
• Strong attention to detail with problem-solving capabilities.
• Strong listening and sales skills
• Ability to achieve target goals.
• Proficiency in Microsoft Office and CRM software
• Proficient at typing & comfortable with computers

What you will get if you join us:

• Performance Based Commission on top of the hourly rate
• 401(k) with a 3% matching
• Medical, Dental, and Vision plans
• $20K Life Insurance Policy Free to Employees
• Short- and Long-Term Disability plans
• Paid time off + 5 holidays.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.