New Job Government Account Specialist In Illinois

About Us:

At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health. This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people's lives, communities, and our planet by protecting their health and well-being. Change your career. Change your world. Join Stericycle and help protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

Under general direction, provides timely response of customer inquiries up to and including pick-ups, billing (WAWF), payments, product orders, etc., and all other aspects of a customer's needs. Grow new and secured base business through service level upgrades and expanded product offerings for assigned Accounts. Assists with projects from management and oversees the servicing and relationship management of Federal, State, Local Government, and National Broker customers.

Key Job Activities:

1) Answers and processes assigned government and national broker customer inquiries received via telephone, email, and mail. Including but not limited to: contract terms and conditions, pricing concerns, modifications, new orders, pickups, etc.
2) Assist in routing and reviewing government bids and contracts, i.e., forward to appropriate party, assist in completing paperwork, provide necessary follow-up, etc.
3) Maintain government and national broker customer contract and ensure all additions, changes, etc. are current within the billing system.
4) Works with the Corporate Accounts Manager and Contract Admin on pricing updates. Works with appropriate Inter-Departmental contracts to prepare and distribute invoices and collections for assigned customers. Calls/contacts customers, when necessary, regarding outstanding balances.
5) Provide regular customer follow-up to ensure needs are addressed in a timely and efficient manner.
6) Understand and maintain pricing for all assigned and new Corporate Accounts and implement Corporate Agreements that are consistent with Stericycle’s financial objectives. Ensures that additions, changes, and deletions to all customer information is correctly updated within the billing systems. Coordinates departmental price adjustments, contract renewals, and notice of change, updates and tracking, as appropriate. Uploads contract data onto public drive when necessary.
7) Provide feedback to management on ways to increase efficiencies and effectiveness of servicing customer’s needs.
8) Support special projects required for servicing customers and Stericycle business.
9) Performs other related duties as required or requested.

Education:

Benefits:

Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.

Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.