New Job Driver & Identification Service Center Specialist In Iowa

Do you have a passion for customer service? Want a career where you can make a positive impact on the public and improve the safety of roadways? If so, the Iowa Department of Transportation has the right position for you! The Council Bluffs Driver s License Station is looking for a new member to join its team.

As a Driver s License Specialist, you ll be responsible for issuing licenses or IDs, administering drive tests, and answering questions about driving records and eligibility. You will be a customer service expert in Driver and Identification Services. We have many modems to help customers and you must be comfortable with them all. Our Driver s License Specialist will:

• Ensure each driver is capable of safely operating the vehicle for which they are licensed
• Administer and score motorcycle skills, car, truck, passenger and CDL pre-trip, skills and road driving examinations
• Become a subject matter expert on driver s license eligibility and licensing requirements as well as identification requirements based on the federal REAL ID standards

Iowa DOT s Mission is Making Lives Better Through Transportation. To accomplish our Mission, the person selected for this position will demonstrate actions and behaviors guided by the Iowa DOT s five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception.

Shift: Monday- Friday 8:00 AM- 4:30 PM; occasional in-state travel should be expected to report to various locations for testing.

What we offer YOU:

• Competitive pay and benefits package including health, dental, flexible spending, and life insurance

- Insurance benefits start first of the month following 30 days of employment - Monthly insurance premium (Iowa Choice*):
Single: $54/mo. employee share; $715/mo. state share
Family: $180/mo. employee share; $1,624.00/mo. state share
*Other insurance options are available. Please review HERE (Download PDF reader) .

• Opportunities for professional growth and development
• Paid time off effective immediately (biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year)
• Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
• Optional 401A plan with employer contributions
• Employee Discount Programs from variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial)

Work Conditions:
When administering drive tests, you ll be exposed to all weather elements for an extended period of time.

Special Requirements:

• Before Hire: Must possess and maintain a valid, unrestricted, except for corrective lenses, driver's license (minimum of an operator's license) and must pass federal and local name based and fingerprint criminal history background checks.
• After Hire: Must obtain and maintain required American Association of Motor Vehicle Administrator certifications, must attend a Motorcycle Rider Education Safety course, and attend department training sessions as required.

NOTICE: This position is a covered position under the REAL ID Act of 2005, 49 U.S.C. § 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.

If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to the following email: [email protected]

• Graduation from high school (or GED equivalent), and experience equal to three years of full-time clerical or closely-related work.

• A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.

• Current, continuous experience in the state executive branch that includes six months of full-time work as a Driver & Identification Service Center Associate.