New Job Director, Customer Development In Ohio

What You Need To Know

Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you’re looking to fill your glass with opportunity, come join our FAMILY.

Overview

The Customer Development Director provides insights & analytics support to SGWS customers, suppliers and account teams and will assist in identifying opportunities and making recommendations that deliver category and customer growth. The Director will also lead higher-level initiatives at assigned accounts.

Primary Responsibilities

• Capable of presenting insights and opportunity gap analyses to key customer leadership to help SGWS become the preferred embedded partner for all beverage industry trends, insights, programming, and activation best practices
• Communicate regularly with assigned customer’s essential personnel providing project status updates, short-term analysis, and potential issues
• Contribute to team problem solving through findings and insights from analysis
• Lead strategy development, implementation, and monitoring of capabilities to optimize channel business performance
• Deliver strategic insight solutions inclusive of gap analysis based on changes in market dynamics due to new supplier entrants to optimize the portfolio

Additional Primary Responsibilities

• Develop strategies and processes that facilitate the communication of insights and information to customers in a timely and actionable manner
• Develop hands-on knowledge and experience with advanced analytic approaches and concepts within management disciplines and help facilitate data integration
• Stay informed of analytic best practices across the industry
• Lead category reviews by providing insights and analytics that can help shape future category strategies
• Maintain relationships with cross-functional groups, corporate teams, and customers
• Perform other job-related duties as assigned

Minimum Qualifications

• Bachelor’s Degree in business administration, marketing, market research, statistics plus 5-7 years of experience; or an equivalent combination of education and experience
• Demonstrated high-level understanding of Customer Development processes and practices
• Collaborate with external customers, key suppliers, and internal teams to deliver insights and recommendations within six key domains: Macro Level, Retailer & Market, Consumer, Shopper, 4 P’s (Product, Placement, Promotion, Pricing) and Operations

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.