New Job Customer Service Representative Ii In Texas

POSITION OVERVIEW

Accepting Applications From: All Persons Interested
PN: 31609
Division: Public Health
Section: Immunization Bureau
Workdays & Hours: Mon – Fri, 8:00 AM – 5:00 PM*

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The Houston Health & Immunization Department is currently searching for an energetic and skilled candidate to fill the Customer Service Representative II who uses effective problem-solving techniques to provide general information and customer service for quality service. May function in a lead capacity or serve as a shift leader of Customer Service Representatives.

• 
  Provide customer service for Texas Vaccines for Children (TVFC) and COVID -19 Vaccine providers including responding to emails and phone calls in a timely manner.
• Conduct training to TVFC and COVID -19 Vaccine providers on proper storage and handling of vaccines and how to report compliance using the Vaccine Allocation and Ordering (VAOS) system.
• Conduct both announced and unannounced site visits to TVFC and COVID providers monthly to assess compliance with TVFC and COVID -19 Vaccine policies and procedures.
• Keep accurate records and conduct daily, weekly and monthly reporting of activities according to Federal and State grant guidelines.
• Complete electronic reporting and quality assurance audits.
• Provide technical assistance to providers who need additional assistance with using the Texas Immunization Registry (ImmTrac2) to conduct reminder recall activities at their practice.
• Other duties, as assigned

WORKING CONDITIONS
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a monitor.

MINIMUM REQUIREMENTS

EDUCATION REQUIREMENTS
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS
Two (2) years of administrative or customer service related experience are required.

Substitution: Associate's degree may be substituted for up to two (2) years of experience.

LICENSE REQUIREMENTS
None

PREFERENCES

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None
The selection process will involve application review and/or interview.

SAFETY IMPACT POSITION Yes
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade 15

SALARY INFORMATION GRANT FUNDED
Grants & Special funded positions are dependent upon continued available funds. If funding is no longer available, employee may be laid off or transferred. Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-4888.

If you need special services or accommodations, call (832-393-4888). (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.