New Job Customer Representative In Kansas
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| Customer Representative |
Customer Representative
Company : The State of Kansas
Salary : $15.75 an hour
Location : Kansas
Full Description
Job Posting closes: 07/17/2023
Supporting Documents Uploaded By: 07/18/2023
Bilingual English/Spanish Hourly Pay: $16.64
Employment Benefits:
- Comprehensive medical, mental, dental, vision, and additional coverage
- Sick & Vacation leave
- Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
- Paid State Holidays (designated by the Governor annually)
- Employee discounts with the STAR Program
- Retirement and deferred compensation programs
Visit the Employee Benefits page for more information…
Start your career with the Kansas Department of Revenue (KDOR) with this home-based position! Do you live in rural Kansas and avoid applying for jobs in the larger cities due to the cost of commuting? KDOR is looking for employees in rural Kansas communities to “telework” for the state from their homes. This is a Customer Representative position on the Revenue Recovery/Customer Account Resolution (CAR) Team. As a Customer Representative you will take inbound calls and place outbound calls to taxpayers, both individual and businesses, to assist them in resolving issues with their tax accounts. This position will require an individual who is professional, has attention to detail, and is customer service oriented. This position will receive complete and thorough on-the-job training for the various taxes involved and processes which will be provided remotely.
This position is eligible to be a home-based position but will require a few days in the Topeka office for orientation, equipment pick up, and some initial training. KDOR will provide all equipment, however employee is responsible for home office workstation. Employee will be reimbursed for travel, lodging and food. Candidates working from home must have access to stable high speed internet services with download/upload and latency speeds to support our systems. If candidate prefers to work in the office, this position is based out of the Topeka office.
Click here to view the full position description
Education: High school diploma or equivalent.
Minimum Qualifications: Six months experience in interviewing, investigating or providing technical assistance to clients, customers, or the public. Education may be substituted for experience as determined relevant by the agency.
Special Requirements: If employee is working remotely, they must have a locked secure location for all equipment and access to stable high speed internet services with download/upload and latency speeds to support our systems.
Preferred Skills: Word, Excel, PowerPoint, Access, proofreading, editing, and attention to detail. Interpersonal, written, and oral communication and basic math skills. Ability to read, write, and speak both English and Spanish.
Preferred Experience: Experience with collections, finance, and/or accounting. Knowledge of Kansas and Federal income and business tax filing requirements and forms. The ability to communicate factual information and ideas in an impartial manner, while maintaining self-control under stressful conditions.
Post-Offer, Pre-employment Requirements: KBI and FBI fingerprint required due to access to Federal Tax Information files in KDOR systems.
- Name: Ashlee Sidebottom
- Email: [email protected]
- Phone: (785) 296-3077
- Mailing Address: Kansas Department of Revenue, Office of Personnel Services, 109 SW 9th Street, Topeka, KS 66612
Job Application Process:
- First Sign in or register as a New User.
- Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.
- Upload required documents listed below for the Careers> My Job Applications page.
- Start your draft job application, upload other required documents, and Submit when it is complete.
- Manage your draft and submitted applications on the Careers> My Job Applications page.
- Check your email and My Job Notifications for written communications from the Recruiter.
- Email – sent to the Preferred email on the My Contact Information page
- Notifications – view the Careers> My Job Notifications page
Helpful Resources at jobs.ks.gov: “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions"
Required Documents for this Application to be Complete:
- Transcripts (if necessary)
- DD214 (if you are claiming Veteran’s Preference)
- Resume
- Cover Letter
Helpful Resources at jobs.ks.gov: “How, What, & Where do I Upload Documents”
Reasonable Accommodation Policy Statement: The Americans with Disabilities Act Amendments Act of 2008 ensures you the right to reasonable accommodations. A request for an accommodation will not affect your opportunities for employment with the State of Kansas. Arrangements will be made if you have a disability that requires an accommodation for completing an application form, interviewing or any other part of the employment process. It is your responsibility to make your needs known to the KDOR Recruitment Office at 785-296-3077.