New Job Customer Relations Receptionist In North Carolina

1st Shift

This is a full-time position (40 hours per week) with state benefits including retirement, health insurance, vacation leave, sick leave, and paid holidays. The position is located in the Samarcand Training Academy in Moore County, Jackson Springs, NC.

About the North Carolina Department Public Safety:
The North Carolina Department of Public Safety (NC DPS) has more than 26,000 employees, and is responsible for safeguarding and preserving the lives and property of its citizens through prevention, protection, and preparation.

Note to Current State Employees:
The Salary Grade for this position is NC02. State employees are encouraged to apply for positions of interest even if the salary grade is the same as or lower than their current position. If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity. Based upon these factors, a pay increase or decrease MAY result.

About the Samarcand Training Academy:
Samarcand Training Academy is the primary training facility within the Department of Public Safety and provides both in-residence and commuter, basic and advanced training courses for Special Agents of the North Carolina SBI and ALE, Troopers of the North Carolina Highway Patrol, members of the North Carolina National Guard, officers of Probation & Parole and Juvenile Justice, officers with the UNC System, and members of county and municipal law enforcement from across the state. Samarcand Training Academy currently consists of two campuses; the 460-acre main campus in Moore County, and the 113-acre satellite campus in Montgomery County which is the future home of the Center for Safer Schools. The main campus is made up of 22 buildings; housing, staff and instructor offices; a dining facility; a gymnasium; two (2) fitness centers; an auditorium; 13 classrooms; twelve (12) dormitories with 195 student and instructor beds; a Weapons Training Simulator; Firearms Training Center with two (2) live-fire ranges and range house; a physically challenging obstacle course, and a tactical training building. Center for Safer Schools satellite campus includes multiple classrooms and offices, a gymnasium, a cafeteria, a library, an admin building, a large auditorium, and several sports venues. Staff members of Samarcand Training Academy serve both campuses, and while most will have office space on the main campus, several will be co-located with other entities at the Center for Safer Schools campus in the near future.

About the position:
The primary purpose of this position is to receive guests and visitors at the front desk by greeting, welcoming, directing and announcing appropriately.

Job responsibilities will include:

• Answer all incoming calls, screen and forward to the appropriate person or section.
• Provide information about the services available at the Academy.
• Maintain office security by following safety procedures and precautions by controlling access via the reception desk and will monitor guests and visitors, and other visiting officials.
• Update the calendar and schedule meeting for conference rooms and classrooms.
• Will provide support to the Academy Registrar and Customer Relations Supervisor by programming RFID key car, documenting vehicle information, assisting with student orientation, packets and class rosters.
• Accept emergency calls and respond appropriately using responsible judgment.
• Update logbooks for maintenance and landscaping work orders.
• Create, update, and maintain media slideshow on multiple monitors throughout campus.
• Will project a warm and friendly personality and pleasant attitude and work easily with visitors, guests, staff and students.
• Employee must always maintain professionalism, honesty, and integrity in all situations in the presence of other state officials, campus guests and visitors.

The Knowledge, Skills and Abilities listed below, along with the Minimum Education and Experience requirements, are REQUIRED to qualify for this position. We will not review resumes in lieu of Experience and Education listed on the application. Click these links for additional information: Introduction to the Job Application and Addressing Knowledge, Skills and Abilities. (Note: These links were created for applicants of Dept. of Public Safety jobs and may not reflect the policies or procedures of other State agencies.)

To qualify for this position, applicants must document on the application that they possess ALL of the following:

• 
  Working knowledge of office accounting and/or record keeping procedures in the work environment.
• Working knowledge in the use of a variety of office equipment such as multiline phone system, document scanner, 2-way radio or dispatch systems, fax, computer etc.
• Working knowledge of computer applications such as MS Word, Excel, Outlook or other email systems.

• Ability to learn and apply a variety of guidelines applicable to the work process.
• Ability to work with people with courtesy and tact in performing public contact duties.
• Ability to record and compile information based on general guidelines.
• Ability to balance and reconcile figures.
• Ability to screen communications based on predetermined guidelines.
• Ability to gather and give information and instructions regarding the work process and procedures.
• General knowledge of programming RFID key cards.
• Ability to use correct spelling, punctuation, and specialized vocabulary.
• Working knowledge of generating spreadsheets, drafting correspondences and creating and editing power point presentations.
• Working knowledge proofreading.

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.

High school or General Educational Development (GED) diploma and one year of administrative experience;

or

an equivalent combination of education and experience.

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
• If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
• If applying for a Juvenile Justice & Delinquency Prevention position certified through the NC Dept. of Justice - Criminal Justice Standards Division, please click this link for specific certification requirements: Juvenile Justice Officer & Juvenile Court Counselor Certification
• The NC Dept. of Public Safety must adhere to the US Dept. of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape." Click this link for information on hiring and promotion prohibition requirements in the Division of Juvenile Justice & Delinquency Prevention: PREA Hiring and Promotion Prohibitions (Download PDF reader)
• Per NC General Statute 143B-972.1 (Download PDF reader), applicants hired into a position certified as a criminal justice officer or justice officer are required to electronically submit fingerprints to the NC State Bureau of Investigation for a state and national criminal history record check and enrollment in the FBI’s Next Generation Identification System: Criminal Justice Record of Arrest and Prosecution Background Service (“RAP Back”). This is in addition to submitting fingerprints during the application process.