New Job Coordinator, Student Records In North Carolina

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

POSITION DESCRIPTION

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Minimum Education Required

Bachelor’s degree

Experience

Required:

• Understanding of student information systems; knowledge of, and experience with, academic support applications

• Knowledge of current records, registration, and enrollment policies and processes and academic policy trends

Preferred:

• Minimum of three years' experience in a college or university registrar's office, or equivalent experience
• Demonstrated data management skills and knowledge of privacy and confidentiality rules as they relate to student information.
• Experience with academic advising, onboarding of new students and diverse student populations
• Demonstrated experience creating reports, queries, and documentation utilizing reporting tools

Knowledge, Skills, Abilities

• Good interpersonal skills resulting in ability to work cooperatively with various constituencies across the University and partner institutions
• Strong written and verbal communication skills and ability to translate technical information to a variety of stakeholders
• Strong organizational skills and ability to operate well with uncertainty

Position Summary

The Student Records Coordinator position is primarily responsible for coordinating various activities and functions critical to producing reliable and accurate student records for Duke and Duke Kunshan University academic programs. This position is responsible for managing related admissions, transfer credit, degree audit, transcripts, and degree conferral processes. The person staffing this position should be knowledgeable about academic policies, academic records procedures, data structures and related processes, credit transfer policies and practices, and the Family Educational Rights & Privacy Act (FERPA).

Responsibilities Include (but are not limited to)

Data Management and Reporting

• Manage and coordinate activities involved in the maintenance of academic records; review records to ensure completeness, accuracy, and adherence to University standards for special degree programs.
• Evaluate data requests to identify business requirements and priority while determining alignment with policies, procedures, and standards.
• Develop queries and reports to support the operational functions of the University community and external users.
• Test and assess the accuracy of the data structure and processes that support the transfer of academic record information between Duke and Duke Kunshan University.
• Coordinate and conduct activities and functions critical to producing reliable and accurate records, serving as information resource, processing credit related procedures, report processes and data validation.
• Develop, conduct and analyze audit reports to ensure processes sustain data integrity and apply controls to safeguard accuracy of data in the creation and maintenance of academic records.
• Ensure compliance with established practices and keep support staff informed of current changes and standards. Interpret registration policies for students, faculty, and staff.
• Assist in facilitating the student registration processes including setup, implementation, troubleshooting and overall coordination of student registration processes and procedures.

Degree Audit and Curriculum Management

• Assist in planning, development, implementation, documentation, and maintenance of the dual-degree degree audits.
• Conduct training sessions for relevant University employees involved in supporting Duke-DKU dual-degree student degree progress.
• Prepare appropriate materials to promote the degree audit system to faculty, staff, and students.
• Work with academic personnel to ensure accuracy of requirements and core curriculum data and assist in the resolution of degree audit issues.

Business Process Management and Communications

• Continuously assess and evaluate business processes and functionality to promote efficiency.
• Maintain contact with other records offices at Duke to establish strong communication channels, train staff, facilitate the resolution of problems, and to ensure the conformity of student registration and record processes and procedures.
• Maintain contact with other areas involved in Duke Kunshan University at Duke record maintenance to facilitate the resolution of problems and to ensure the completeness and conformity of academic records.

Minimum Qualifications

Education

Work requires a Bachelor's degree

Experience

Work requires a minimum of three years experience in administration of OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE student records or similar function at the college or university level.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.