New Job Resale Compliance Representative In Washington
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| Resale Compliance Representative |
Resale Compliance Representative
Company : Jobssummary / Indeed
Salary : $18.75 - $22.85 an hour
Location : Washington
Full Description
At SanMar, the work you do makes a difference.
What's the Short Version?
A Resale Compliance Representative provides excellent customer service while ensuring that customer accounts are in compliance with all the states' regulations for resale certificates. The Resale Compliance Representative position is a high-volume customer contact position, as they assist customers in renewing their resale certificates on file with SanMar. They assist customers with the completion of state forms, answering questions and providing resource tools to them. Their work impacts customer orders shipping without delay and contributes to SanMar's successful completion of various state resale audits.
What Will You Be Doing?
What Are We Looking For?
What's Our Offer?
Salary Range: You`ll earn between $18.75 - $22.85 (WA, NJ); $17.25 - $21.02 (MN, NV, TX, VA); $16.13 - $19.65 (AZ, ID, FL MT, OH, TN) on an hourly basis, depending on experience.
Bonus: You`ll be eligible for an annual discretionary bonus up to $2,000.
Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 7 paid holidays and 1 paid family day off.
Additional Benefits:
What Should You Expect?
Remote: While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle or feel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Ability to work on computer for multiple hours with frequent interruptions. SanMar's Eastpointe office is located near Seattle, WA and our standard working hours are 8:00-5:00 PST. Quarterly travel may be required.
Who is SanMar?
SanMar is more than just a t-shirt company.
We see t-shirts as a blank canvas that can be used to unite a team, tell a story or show your love for your favorite local haunt. We create meaningful connections that elevate lives through the apparel we provide.
As the industry leader in promotional apparel, we live by a refreshingly simple philosophy: Be Nice and Tell the Truth. This is how we’ve done business since Marty Lott founded the company in 1971. Today we work with apparel manufacturers from around the world, we’ve grown to more than 5,000 employees and we still work with those same simple principles in mind.
You can see our values take shape in A Canvas for Good, our platform for positive action and citizenship. We are dedicated to being good stewards of the world we share, to lifting up the communities where we work and to respecting our employees. Our IDEA Council guides company-wide diversity efforts, and our annual Sustainability Report shows our progress toward our goals of doing business responsibly.
Why Work at SanMar?
Our people are at the heart of everything we do. They bring their talent, passion and dedication to work with them every day. Their hard work inspires us and gives us purpose. We love working here together.
Whether you work in our headquarters, from your home or in one of our distribution centers across North America, we believe that investing in you is just the right thing to do. Our comprehensive benefits package is designed to support your health and well-being, life balance, career growth and (eventually) retirement.
SanMar works with brands you already know, like Nike, The North Face and Brooks Brothers, as well as providing industry-leading private label apparel and accessories. Our people come to work excited to do their part, providing clothing that helps people feel that they’re a part of something special.
Here’s your chance to be a part of this story. If you’re ready to work in a place where your participation matters and your growth is a priority, we’re ready for you.
SanMar is an Equal Opportunity Employer
Whoever you are, wherever you’re from, whomever you love or follow in faith, whatever your disability or superpower status, whichever ethnicity or gender you identify with, you are welcome at SanMar. Our team members are committed to creating an open and inclusive environment in which every employee can be successful.
SanMar participates in E-Verify. #LI-REMOTE
What's the Short Version?
A Resale Compliance Representative provides excellent customer service while ensuring that customer accounts are in compliance with all the states' regulations for resale certificates. The Resale Compliance Representative position is a high-volume customer contact position, as they assist customers in renewing their resale certificates on file with SanMar. They assist customers with the completion of state forms, answering questions and providing resource tools to them. Their work impacts customer orders shipping without delay and contributes to SanMar's successful completion of various state resale audits.
What Will You Be Doing?
- Ensure that SanMar’s customers are in compliance with each state’s requirements, process resale renewals according to state schedules, and maintain a working knowledge of various forms and state requirements.
- Monitor incoming faxes and e-mails directed to the Resale Team, routing the appropriate person as necessary.
- Monitor the resale message line throughout the day and provide responses as necessary.
- Complete customer information updates within 24 hours of receipt, which may include address changes, name changes, ownership changes.
- Assist the customer, Inside Sales and Credit department regarding resale issues and renewals, request resale forms when required.
- Accurately meet deadlines with the monthly state resale renewal project, a key ingredient in SanMar’s resale renewal process.
- Maintain and accurately update SanMar’s customer software and customer information systems with up to date information.
What Are We Looking For?
- Experience with Microsoft office.
- Less than 1 year of customer service experience is preferred.
- Track record demonstrating outstanding customer service skills.
- Proven track record demonstrating excellent attendance and punctuality.
- Must be able to work as part of a team and be self-directed with minimal supervision.
- Ability to learn new processes and procedures and retain information with the ability to utilize available resources to find answers and obtain information.
- Excellent verbal and written communication skills.
- Flexible with change.
- Strong attention to detail.
- Self- motivated, self-directed, work independently and confidently.
- Excellent organizational and time management skills.
What's Our Offer?
Salary Range: You`ll earn between $18.75 - $22.85 (WA, NJ); $17.25 - $21.02 (MN, NV, TX, VA); $16.13 - $19.65 (AZ, ID, FL MT, OH, TN) on an hourly basis, depending on experience.
Bonus: You`ll be eligible for an annual discretionary bonus up to $2,000.
Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 7 paid holidays and 1 paid family day off.
Additional Benefits:
- Comprehensive medical, dental, and vision benefits
- 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
- Life insurance
- Short/long-term disability coverage
- Paid maternity/paternity leave
- Pet insurance
What Should You Expect?
Remote: While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle or feel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Ability to work on computer for multiple hours with frequent interruptions. SanMar's Eastpointe office is located near Seattle, WA and our standard working hours are 8:00-5:00 PST. Quarterly travel may be required.
Who is SanMar?
SanMar is more than just a t-shirt company.
We see t-shirts as a blank canvas that can be used to unite a team, tell a story or show your love for your favorite local haunt. We create meaningful connections that elevate lives through the apparel we provide.
As the industry leader in promotional apparel, we live by a refreshingly simple philosophy: Be Nice and Tell the Truth. This is how we’ve done business since Marty Lott founded the company in 1971. Today we work with apparel manufacturers from around the world, we’ve grown to more than 5,000 employees and we still work with those same simple principles in mind.
You can see our values take shape in A Canvas for Good, our platform for positive action and citizenship. We are dedicated to being good stewards of the world we share, to lifting up the communities where we work and to respecting our employees. Our IDEA Council guides company-wide diversity efforts, and our annual Sustainability Report shows our progress toward our goals of doing business responsibly.
Why Work at SanMar?
Our people are at the heart of everything we do. They bring their talent, passion and dedication to work with them every day. Their hard work inspires us and gives us purpose. We love working here together.
Whether you work in our headquarters, from your home or in one of our distribution centers across North America, we believe that investing in you is just the right thing to do. Our comprehensive benefits package is designed to support your health and well-being, life balance, career growth and (eventually) retirement.
SanMar works with brands you already know, like Nike, The North Face and Brooks Brothers, as well as providing industry-leading private label apparel and accessories. Our people come to work excited to do their part, providing clothing that helps people feel that they’re a part of something special.
Here’s your chance to be a part of this story. If you’re ready to work in a place where your participation matters and your growth is a priority, we’re ready for you.
SanMar is an Equal Opportunity Employer
Whoever you are, wherever you’re from, whomever you love or follow in faith, whatever your disability or superpower status, whichever ethnicity or gender you identify with, you are welcome at SanMar. Our team members are committed to creating an open and inclusive environment in which every employee can be successful.
SanMar participates in E-Verify. #LI-REMOTE