New Job Quality Officer In Minnesota

When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.

Working Title: Quality Officer
Job Class: State Program Administrator Principal
Agency: Human Services Department

• Who May Apply: Open to all qualified job seekers
• Date Posted: 06/06/2023
• Closing Date: 06/20/2023
• Hiring Agency/Seniority Unit: Human Services Dept / DHS MAPE State Operated Svcs
• Division/Unit: DCT Support Services / Medical & Amb Svcs Quality
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: Yes - Quarterly Site Visits
• Salary Range: $28.96 - $42.67 / hourly; $60,468 - $89,094 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Telework Eligible: Yes
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

The Quality Officer is responsible for development and implementation of strategies to effectively support this healthcare network in its goal of providing quality services to the people served by Medical and Ambulatory Services, along with overseeing the Quality function and efforts within Medical Services and Dental/Outpatient Clinics.

Job duties for this position include but are not limited to:

• Support the development and implementation of a comprehensive quality program. which includes policies, performance improvement projects, quality review processes (RCA), monitoring of key quality indicators, credentialing and privileging processes, and identify opportunities for improvement and patient safety issues in order to improve patient/client outcomes. Drafting policies, working with medical staff and leaders, and researching best practice standards.
• Direct activities to monitor, audit, analyze, and report program performance against established standards.
• As a contributor to the Medical Services Leadership Team, the Quality Officer will provide leadership in organizational planning, and will advise the team of quality issues which require organizational solutions.

The Quality Officer position has the primary role in developing and maintaining positive, productive and results-oriented relationships across a divergent group of persons including, patients, families, providers, clinicians, counties, other providers, hospitals, and other stakeholders. The position will have managerial influence and control primarily in practices, processes, and procedures.

Minimum Qualifications

3 years advanced professional experience which must include two years of experience related directly to quality in a healthcare setting.

• Demonstrated working knowledge of the trends and innovations in quality control management
• Demonstrated extensive knowledge of the operation of health care systems, administrative state agencies, relevant state and federal agencies, and accrediting organizations.
• Demonstrated leadership skills that foster effective relationships.
• Demonstrated ability to assist with the development and implementation of policies.

*Bachelor's degree in public health, social work, human services, quality assurance or a related field can substitute for one of professional experience. *

Preferred Qualifications

• Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.
• Bachelor's degree in public health, social work, human services, quality assurance or a related field.

Additional Requirements

• To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
• REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.
• EDUCATION VERIFICATION - Applicants will be required to provide a copy of their high school diploma at time of interview OR copies of their college transcript or college degree/diploma at time of interview. Copies of the college degree/diploma are acceptable ONLY if it clearly identifies the field in which it was earned.

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email [email protected]. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact Rachael Betland at [email protected] or 651-283-7531.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Breanna Bullert at [email protected].

About Human Services Dept

DHS operates a highly specialized behavioral health care system that serves people with mental illness, substance abuse disorders, and developmental and intellectual disabilities. This includes psychiatric hospitals and other inpatient mental health treatment facilities; inpatient substance abuse treatment facilities; dental clinics, group homes, vocational sites, and sex offender treatment facilities.

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency’s mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 12 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] and indicate what assistance is needed.