New Job Private Access Specialist - Experience Ambassador In Nevada

Responsibilities:
Guest Experience

• Accountable for ensuring anticipatory and seamless guest experience during booking,

pre-arrival, arrival, stayover, and departure, such as booking needs, transportation, and
dining reservations, meet & greet, room allocations & inspections, amenity delivery, and
special requests.

• Monitors and responds to messages in PA mailbox during business hours.
• Acknowledges and actions all booking inquiries and requests within two hours.
• Creates and plans guest itineraries.
• Ensure guest requests, room allocation, recognition delivery, and additional

administration are executed timely, seamlessly, and accurately across the business.

• Organizes, plans, and delivers recognition and personalization based on guest dossier

and context of the visit.

• Facilitates recognition across property.
• Constantly seeks to know and understand each guest and their needs.
• Resolves and acts on guest feedback and special requests in a timely manner.

Systems & Processes:

• Maintains immaculate guest dossiers across all systems.
• Transfers guests’ knowledge from all systems to Empower.
• Accurately completes shift checklists.

Culture:

• Ensure all guests and employee interactions are in accordance with Forbes 5-Star standards.
• Actively promotes and uses the Company’s Core Values to lead by example.

Job Requirements:

• College education preferred.
• Minimum of 2 years of luxury hotel management experience.
• Extensive knowledge of Property Management systems such as Salesforce, Patron,

Opera, HotSoS, Alice, Seven Rooms, and MS Office.

• Outstanding written and verbal communication skills.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.