New Job Collections Agent 1 In Montana
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| Collections Agent 1 |
Collections Agent 1
Company : State of Montana
Salary : $39,309 - $40,856 a year
Location : Montana
Full Description
Our services impact EVERY Montanan!
MISSION STATEMENT
To be the nation's most citizen oriented, efficiently administered, state tax agency.
Information Management & Collections Division
The Montana Department of Revenue administers almost 40 state taxes, property appraisals, liquor laws, and unclaimed property for the state of Montana. The Information Management and Collections Division serves Montana citizens and businesses through timely and accurately processing tax returns, refunds, and payments, integrating improved technology to enhance the user experience, increasing electronic filing, resolving overdue debt, and collecting other state debt
Collection Services Representative Job Overview:
In this position you will help Montana citizens resolve their overdue balances owed to the State of Montana. You will contact citizens by phone, mail, email, and other means of communication, to notify them of their balance and work with them to get payments or payment plans. This position focuses on providing exceptional customer service to our Montana citizens. You will work with a diverse group of individuals in a team-oriented and collaborative work environment.
Key responsibilities include:
- Contacting Montana citizens via phone, mail, email, or other methods as necessary.
- Taking payments over the phone.
- Working with citizens to negotiate reasonable payment plans within department guidelines.
- Conducting extensive research to locate contact information such as phone numbers and addresses.
- Researching and determining individuals liable for trust tax balances.
- Maintaining confidential citizen records in our integrated tax system.
If you are the right person for this opportunity, you will have the following knowledge and skills:
- Basic computer skills
- Accuracy and attention to detail
- Conflict Resolution
- Ability to communicate with a wide range of personalities using discretion, active listening, critical thinking, and problem sensitivity.
- Written and verbal communication
- Outstanding Customer Service
BENEFITS
Check out the State of Montana Benefits package for a full list of the benefits we offer, including:
- Health, dental, and vision benefits
- Work-Life balance
- Retirement plans
- Paid time off
- Flexible scheduling
- Teleworking (upon completion of training)
- Career ladder advancement opportunities
To be considered for any DOR position, applicants must complete and submit their application online, and upload any required documents. Successful applicants are required to successfully pass DOR tax and background check(s). DOR is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply.
***This is an incomplete list of job duties. For a complete job description please contact Human Resources. ([email protected] or 406-444-9858)
(All computer systems and tax guidelines will be trained on the job.)
EDUCATION / EXPERIENCE
The minimum level needed on the first day of work is
- High school diploma or GED.
- At least one year of job-related experience in customer service
- Other combinations of education and experience will be evaluated on an individual basis.
HOW TO APPLY
To be considered for this position, you must submit a resume and a cover letter.
- Complete required sections of online application
- Attach your cover letter and resume and mark as relevant
- Your cover letter must show your qualification, experience, and why you feel you should be selected for this position
- Your resume must list your 3 previous supervisors, if applicable, and their current phone number and email address
If applicable, please provide college/university transcripts with application.