New Job Client Relations Specialist In Ohio

CLIENT RELATIONS SPECIALIST

Office/Division: Housing Choice Voucher Employment Status: Full-time

Reports To: AVP of Contract Management FLSA Status: Exempt
Normal Hours: 8:00 a.m. – 4:30 p.m. Salary: Negotiable

An Equal Opportunity Employer

QUALIFICATIONS: An example of acceptable qualifications for this position:

Bachelor’s degree from an accredited college or university; three (3) or more years of appropriate supervisory experience; three (3) or more years of housing related experience and/or training; or any equivalent combination of education, experience, and/or training which provides the required knowledge, skills, and abilities.

LICENSURE OR CERTIFICATION REQUIREMENTS:

N/A

EQUIPMENT OPERATED: The following are examples only and are not intended to be all inclusive. Calculator, computer, computer software (e.g., Microsoft Office , Microsoft Teams, Microsoft Vizio, Scyphus, OnBase, SharePoint, OnCue, Dynamics, US Bank Software, Affordablehousing.com, ADP, Adobe Reader, and other applicable computer software), mobile phone, fax machine, copier, scanner, telephone, and other standard modern business office equipment.

INHERENTLY HAZARDOUS OR PHYSICALLY DEMANDING WORKING

CONDITIONS:

Employee ascends and/or descends ladders, stairs, or scaffolds; has exposure to chemical compounds found in an office environment (e.g., toner, correction fluid, etc.); is exposed to environmental conditions which may result in injury from fumes, odors, dusts, mists, gases, and/or poorly ventilated work areas; is exposed to possible injury from unclean or unsanitary conditions, electrical shock; works in or around crowds; has contact with potentially violent or emotionally distraught persons or vicious animals; has exposure to hot, cold, wet, humid, or windy weather conditions; exposure to hazardous driving conditions; has exposure to second-hand smoke; this is considered light work and the employee must demonstrate the ability to perform the physical demands required of the position in accordance with the U.S. Department of Labor’s physical demands strength ratings.

In cases of emergency, unpredictable situations, and/or department needs, may be required to lift, push, pull, and/or carry objects heavier than D.O.L. strength ratings recommend.

JOB DESCRIPTION AND WORKER CHARACTERISTICS:

JOB DUTIES in order of importance

ESSENTIAL FUNCTIONS OF THE POSITION: For purposes of 42 USC 12101:

35% (1) Coordinates the completion of reasonable accommodation requests submitted under Section 504 of the Rehabilitation Act. This will include working with the third-party administrator to obtain documentation and following up with medical professionals to ensure completeness. May issue approval or denial of reasonable accommodation requests. Maintain accurate and up-to-date records, files, and databases related to reasonable accommodation requests, VAWA, informal hearing requests, intent-to-terminate, legal agreements, and compliance-related documents. Reviews all Public and Indian Housing (“PIH”) Notices from HUD to determine applicability to areas of responsibility and makes recommendations to Assistant Vice President regarding compliance with such notices and/or necessary changes to areas of responsibility.

20% (2) Works within the Housing Choice Voucher department and with third-party program administrator to monitor and ensure quality, customer service, and performance standards are met. Manage and coordinate the resolution of contract-related problems and disputes, which may include conducting investigations, drafting and/or reviewing resolution documents, and liaising with legal counsel, as necessary. Manages departmental and organization projects. Ensures organizational goals are met within the department. Maintain positive relationships with current landlords, partners, and build trust in working to resolve all inquiries efficiently and effectively.

20% (3) Works within the Housing Choice Voucher department and with other departments to monitor and ensure quality, customer service, and performance standards are met. Maintains current knowledge of regulatory requirements and implements compliance regulations and standard operating procedures. Maintain positive relationships with current clients, partners, and builds trust in working to resolve all inquiries efficiently and effectively.

10% (4) Must process MIP’s, Interim Recertifications, Annual Recertifications, HAP Contracts, and adjustments as needed.

10% (5) Acts as a cultural ambassador for the organization. Implements strategies to ensure that the organizational mission, vision and values are exemplified within the department. Works with the community to advance partnerships and organizational positioning through the system.

(6) Attends meetings and serves on committees, as directed; attends training and seminars, as directed.

(7) Demonstrates regular and predictable attendance.

(8) Maintains required licensure and/or certification.

(9) Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential functions.

OTHER DUTIES AND RESPONSIBILITIES:

5% (10) Performs other related duties as assigned.

MINIMUM ACCEPTABLE CHARACTERISTICS: (*indicates developed after employment)

Knowledge of: interviewing; office practices and procedures; *Agency/department goals and objectives; *Agency/department policies and procedures; *workplace safety practices and procedures; *personnel rules and regulations; supervisory principles and practices; computer software; community resources and services; records management; personnel administration; office management; project management; government structure and process; public administration; government grant programs; state, federal, and local laws and/or regulations; employee training and development; local geographical area; business administration; English grammar and spelling; modern principles, practices, and techniques of Public Housing Authority management; the relationship of Public Housing Authority’s to other federal, state, and local jurisdictions and their abilities to provide funds or other support to the Authority; pertinent HUD regulations; federal, state, and local laws and regulations pertaining to public housing authorities; modern principles, practices, and techniques of rental property maintenance; Housing Choice Voucher and low-income housing policy and regulations; Housing Choice Voucher eligibility and rent calculation requirements, as required by HUD and Housing Quality Standard (HQS) Inspection Program; apartments & dwellings; construction.

Skill in: computer operation; use of modern office equipment; customer service; organization, planning, and time management.

Ability to: interpret a variety of instructions in written, oral, picture, or schedule form; deal with many variables and determine specific action; apply management principles to solve agency problems; define problems, collect data, establish facts, and draw valid conclusions; exercise independent judgment and discretion; understand, interpret, and apply laws, rules, or regulations to specific situations; select most qualified applicant according to specifications for referral; read, copy, and records figures accurately; add, subtract, multiply, and divide whole numbers; calculate fractions, decimals, and percentages; copy records precisely without error; complete forms; prepare correspondence; compile and prepare reports; respond to routine inquiries from public and/or officials; conduct effective interviews; communicate effectively; train or instruct others; understand a variety of written and/or verbal communications; maintain records according to established procedures; handle sensitive inquiries from and contacts with officials and general public; develop and maintain effective working relationships; resolve complaints; travel to and gain access to work site; maintain confidentiality.

POSITIONS DIRECTLY SUPERVISED: N/A

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote
• Office

Work Location: Hybrid remote in Columbus, OH 43211