New Job Children'S Ski School Product Manager In Utah

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts and our remote Corporate team, you can join for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es), 40% retail discounts, summer activities discounts, wellness benefits, and the chance to grow through Epic Service - our leading training and development experience.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

The Product Manager is a member of the Park City Ski and Snowboard School supervisory team who reports directly to the Location Manager. This positions primary responsibility is to lead the supervisory team to ensure that all products are appropriately staffed to accommodate the projected business needs at their location. The product manager works as the liaison between the children’s school, adult school, and the product sales team to manage this process, and is responsible for the overall quality of Ski and Snowboard School products.

Job Specifications:

• Outlet: Park City
• Expected Pay Range: $52,000 - $60,000
• Shift & Schedule Availability: Full Time / Seasonal
• Skill Level: Advanced

Job Responsibilities:

• Leadership
  • Leader among Supervisors: exhibits a strong, confident, and reassuring leadership presence
  • Actively involved with the Location Manager in the development and growth of the supervisory team
  • Ensures consistency of Supervisor actions, consistency of EOS reviews, adherence to SOP’s, and guest service standards
  • Acts as the Manager on duty in the absence of the Location Manager
• Management
  • Staffing and Scheduling
    • Assists Location manager in forecasting and evaluating staffing levels relative to business needs
    • Monitors product inventory levels in RPOS; communicates and works with the Location Manager to maximize revenue opportunities through the efficient utilization of instructors
    • Monitors instructor schedule changes and RPOS scheduling accuracy
    • Addresses compliance issues with supervisors and instructors (Ex. Days off, sick calls, etc…)
    • Ensures proper mix of certified and experienced instructors within all products; facilitates the fair and equitable movement and assignment of instructors among all products, programs, and locations. Communicates regularly with, the Location Managers, Product Managers, Private Lesson Concierge and Private Lesson Administrators to facilitate the proper allocation of instructors to private lessons
  • Operations
    • Administer accurate record keeping and reporting systems. Ensures the timely submittal of payroll information by supervisors
    • Mentoring, observations, coaching, feedback and evaluation of instructors and supervisors
    • Assign daily tasks and make lesson assignments for instructors scheduled to your work area each day.
    • Responsible for supervisory team SOP compliance. Ensures all staff are following company and departmental policies, procedures.
    • Scheduling practices and Daily assignments are complete and posted
    • Timely Recognition and Disciplinary actions and follow up
    • Responsive and attentive to GX comments and actively executes guest recovery.
    • Takes the lead in daily Guest service issues and provides support to supervisors in service and recovery efforts.
    • Lead special activities, and maintain facilities – including kids rental facilities
    • Responsible to assist with hiring, interviewing candidates and training

Job Qualifications:

• Demonstrated ability to communicate professionally and effectively with a variety of demographics
• Demonstrated ability to perform in a high paced, variable, multi-faceted environment with the ability to multi-task
• Strong computer competency required - Proficiency with Microsoft Office, Windows based applications and internet based software
• Experience with RPOS or RTP preferred
• College degree and/or two years relevant proven leadership experience in related field, or a combination of education and experience from which comparable knowledge and skills are acquired
• PSIA/AASI Level 2 Certification (or equivalent international certification) preferred

Physical Requirements:

• Strong Skiing or Snowboarding skills - Possesses the ability to Ski/Ride most terrain in order to appropriately respond and travel to on hill situations
• Able to withstand lengthy exposure to cold and inclement weather
• Able to sit at computer for extended periods of time
• Physical strength and ability to respond appropriately to emergency and other unplanned situations

The expected pay range is $52,000 - $60,000. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 495267
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