New Job Virtual Safety Companion In Ohio

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Primary Function/General Purpose of Position

The Virtual Safety Companion remotely observes and interacts with assigned patients through in room cameras with verbal interventions and activation of staff alerts as necessary. This position works closely with the Virtual Safety Coordinator and the Manager, Virtual Health to escalate any patient conditions as necessary and provides hand-off information upon completion of shift assignment.

Essential Job Functions

• Provides continuous observation of assigned patients through a 2-way audio-visual device
• Promotes patient safety by reporting unsafe situations or concerns to direct caregivers via phone calls and Epic documentation
• Participates in hand-off of information/behavior about assigned patients at the beginning and upon completion of the shift assignment
• Seeks help as soon as possible when patient appears to pose a threat to self or others. Participates in collaborative identification and reporting of patient safety issues and assures patient environment duty.
• Provides patients with explanations as needed, but does not counsel or provide opinions
• Demonstrates efficiency in following documented workflows
• Provides high level customer service to all patients, patient's family, visitors, bedside provider and employees
• Provides accurate, precise, timely documentation in Epic and patient observation software when applicable for patient care
• Uses professional, verbal and written communication skills at all times. Expected to participate in patient escalation discussions
• Promotes comfort and protects the dignity of the observed patient.
• Ability to communicate effectively with patients using a microphone and headset
• Demonstrates efficiency in multi-tasking

Licensing/Certification

• BLS - Preferred

Education

• Required Minimum Education: N/A

Work Experience

• Patient care experience preferred
• Working knowledge of Outlook, Word, Excel and instant messaging
• Working knowledge of HIPPA
• Medical terminology preferred

Skills

• May work from home. Requires private, dedicated space for equipment

o Privacy screen required

Monitor patient conditions during treatment
Understand appropriate patient conditions
Understand early warning signs
Inform medical professionals regarding patient conditions and care
Record & communicate patient medical histories
Analyzing data or information
Scheduling

Soft/Interpersonal Skills:
Attention to detail
Acceptance of authority
Critical thinking
Communication with family members
Teamwork
Conflict resolution
Active listening
Relationship building Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

• Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]