New Job Technical Support Specialist I, Ii, Iii In Utah

Department: Information Systems

Closing Date: Open Until Filled

We are currently seeking a motivated Technical Support Specialist to join our team and provide essential support for our computer systems. As a Technical Support Specialist, you will have the opportunity to design, implement, and maintain computer systems, perform system management and maintenance for County systems, and troubleshoot hardware and software problems.

Key Responsibilities:

• Design, implement, and administer agency computer systems
• Perform system management and maintenance for County systems
• Troubleshoot hardware and software problems
• Train technical support staff
• Evaluate new products and develop feasibility reviews
• Operates a motor vehicle in a safe manner and in compliance with all Utah laws and regulations

Qualifications:

Level I:

• Graduation from high school
• One year of technical training in Network Administration, Computer Science, Information Systems
• Plus one year of related full-time experience performing hardware configuration or similar duties

Level II:

• Associate Degree in Computer Science, Information Systems or a directly related field
• Two years of full-time related experience in LAN, computer science, information systems

Level III:

• Associate's degree in Computer Science or Information Systems or a directly related field
• 5 years of related full-time experience in LAN, computer science, information systems

All Levels:

• Ability to lift and move objects weighing up to 50 lbs.
• Ability to establish and maintain effective working relationships

Join our team and make a difference in the lives of others by ensuring our computer systems run smoothly and efficiently. Apply today to become our next Technical Support Specialist!

ABOUT UTAH

From rugged red rocks to superb ski slopes, Utah has it all including 5 national parks! It's both a great place to raise a family and a great place to retire. While structured and traditional, we are equally focused on innovation for the future.

Known for our natural resources, we are also brimming with human resources. And, we are committed to attracting and utilizing the best of that human capital to help us accomplish our mission with ever-increasing efficiency and the highest degree of integrity. We show our employees that we value them by offering awesome benefits, work-life balance, and opportunities for professional development.

Full Job Descriptions:

Level I

GENERAL PURPOSE
Under general supervision from the Network Services Manager or Team Leader, performs semiskilled and skilled work in the operational aspects and clerical work of the computer center.

EXAMPLE OF DUTIES (Any one position does not include all of the duties listed; nor do the listed examples include all duties which may be found in positions of this class.)

Responds in person or via telephone to user problems relating to a variety of hardware and software connected to the County systems including personal computers (PC), printers, and other related equipment and various software packages; Determines nature and resolution of basic problems; refers difficult problems to other staff and/or vendors.

Provides individual and/or group hardware and software instruction; provides assistance on specific computer applications.

Responsible for basic maintenance of equipment.

Responsible for placement and site configuration of all data processing equipment.

Operates a motor vehicle in a safe manner and in compliance with all Utah laws and regulations.

Performs related duties as assigned.

MINIMUM QUALIFICATIONS
1. Education and Experience: Graduation from high school and one (1) year of technical training in Network Administration, Computer Science, Information Systems, or a closely related field, plus one (1) year of related full-time experience performing hardware configuration or similar duties, or an acceptable combination of education and experience.

2. Special Qualifications:
May be required to pass a criminal history background investigation.
Must possess a valid Utah Driver License.
Employees driving a personal vehicle while on county business must maintain the
minimum vehicle liability insurance as specified in the Utah Code.

3. Necessary Knowledge, Skills, and Abilities:
Through knowledge of: Windows operating systems to include installation, configuration, and troubleshooting; PC hardware, configuration, troubleshooting,
add-in boards, and network boards. Basic understanding of local/wide area networking and associated equipment. Working knowledge of wireless client
(laptops), Microsoft Office Suite and Google Apps.

Skills in fiber termination, data and phone wiring. Must be able to use a keyboard proficiently.
This position may require the driving of a motor vehicle; skill in operating a motor vehicle in a safe manner; ability to insure motor vehicle is operating in a
safe manner; knowledge of Utah motor vehicle rules and regulations.

Ability to: utilize basic functions of all hardware and software related to effective computer operations; provide training on specific hardware or software
application; be on-call for 24-hours/day for a 14 day block (one full pay period) on a rotational basis and respond for duty as needed;; climb and descend ladders and other structures to perform installation or maintenance functions; perform body motions that include bending, stooping, kneeling, crouching, and crawling; work in small, cramped, and confined areas; lift, carry and move objects weighing up to 50 lbs.; follow written and oral instructions; communicate effectively (orally and in writing); establish and maintain effective working relationships with supervisors, other employees and departments, and the general public

Level II

GENERAL PURPOSE
Under general supervision from the Network Services Manager or Team Leader, performs skilled work in the operational aspects of the computer center.
EXAMPLE OF DUTIES (Any one position does not include all of the duties listed; nor do the listed examples include all duties which may be found in positions of this class.)

Responds over the phone or in person to user problems relating to a variety of hardware and software connected to the County systems including personal computers (PC), printers and other related equipment and various software packages. Determines nature and resolution of the problem.

Identifies and troubleshoots network connectivity problems.

Provides individual and/or group hardware and software instruction; provides technical support to staff and users.

Provides basic assistance for the County computer systems and users which includes application
troubleshooting, performing system backups and restorations, reorganizing files, etc.

Maintains inventory of computer equipment and supplies.

Reviews and recommends new software and hardware products. Assists in testing and setup of equipment; assists in troubleshooting of setup configuration. Installs hardware such as PCs, printers and other peripheral equipment; installs and updates software.

Operates a motor vehicle in a safe manner and in compliance with all Utah laws and regulations.

Performs related duties as assigned.

MINIMUM QUALIFICATIONS
1. Education and Experience: Associate Degree in Computer Science, Information Systems or a directly related
field, plus two (2) years of full-time related experience in LAN, computer science, information systems or a closely related field, or an acceptable combination of education and experience.

2. Special Qualifications:
May be required to pass a criminal history background investigation.
Must possess a valid Utah Driver License.
Employees driving a personal vehicle while on county business must maintain the
minimum vehicle liability insurance as specified in the Utah Code.

3. Necessary Knowledge, Skills, and Abilities:
Through knowledge of: Windows operating systems to include installation, configuration, and troubleshooting; PC hardware, configuration, troubleshooting,
add-in boards, and network boards. Basic understanding of local/wide area networking and associated equipment. Working knowledge of wireless client
(laptops), Microsoft Office Suite and Google Apps.

Skills in fiber termination, data and phone wiring. Must be able to use a keyboard proficiently.
This position may require the driving of a motor vehicle; skill in operating a motor vehicle in a safe manner; ability to insure motor vehicle is operating in a
safe manner; knowledge of Utah motor vehicle rules and regulations.

Ability to: utilize basic functions of all hardware and software related to effective computer operations; provide training on specific hardware or software
application; be on-call for 24-hours/day for a 14 day block (one full pay period) on a rotational basis and respond for duty as needed;; climb and descend ladders and other structures to perform installation or maintenance functions; perform body motions that include bending, stooping, kneeling, crouching, and crawling; work in small, cramped, and confined areas; lift, carry and move objects weighing up to 50 lbs.; follow written and oral instructions; communicate effectively (orally and in writing); establish and maintain effective working relationships with supervisors, other employees and departments, and the general public

Level III

GENERAL PURPOSE

Under general supervision from the Network Services Manager or Team Leader, performs semiskilled and skilled work in the operational aspects and clerical work of the computer center.

EXAMPLE OF DUTIES (Any one position does not include all of the duties listed; nor do the listed examples include all duties which may be found in positions of this class.)

Responds in person or via telephone to user problems relating to a variety of hardware and software connected to the County systems including personal computers (PC), printers, and other related equipment and various software packages; Determines nature and resolution of basic problems; refers difficult problems to other staff and/or vendors.

Provides individual and/or group hardware and software instruction; provides assistance on specific computer applications.

Responsible for basic maintenance of equipment.

Responsible for placement and site configuration of all data processing equipment.

Operates a motor vehicle in a safe manner and in compliance with all Utah laws and regulations.

Performs related duties as assigned.

MINIMUM QUALIFICATIONS

1. Education and Experience:

Graduation from high school and one (1) year of technical training in Network Administration, Computer Science, Information Systems, or a closely related field, plus one (1) year of related full-time experience performing hardware
configuration or similar duties, or an acceptable combination of education and experience.

2. Special Qualifications:

May be required to pass a criminal history background investigation.

Must possess a valid Utah Driver License.

Employees driving a personal vehicle while on county business must maintain the minimum vehicle liability insurance as specified in the Utah Code.

3. Necessary Knowledge, Skills, and Abilities:

Some knowledge of: Windows operating systems to include installation, configuration, and troubleshooting; PC hardware, configuration, troubleshooting, add-in boards, and network boards; local/wide area networking and associated equipment. Working knowledge of wireless client (laptops), Microsoft Office Suite and Google Apps.

Skill in using a keyboard proficiently.

This position may require the driving of a motor vehicle; skill in operating amotor vehicle in a safe manner; ability to insure motor vehicle is operating in a safe manner; knowledge of Utah motor vehicle rules and regulations.

Ability to: provide training on specific hardware or software applications; utilize basic functions of all software related to effective computer operations; utilize complete functions of all software related to effective computer operations; climb
and descend ladders and other structures to perform installation or maintenance functions; perform body motions that include bending, stooping, kneeling, crouching, and crawling; work in small, cramped, and confined areas; lift, carry
and move objects weighing up to50 lbs.; follow written and oral instructions, communicate effectively (orally and in writing); establish and maintain effective working relationships with supervisors, other employees and departments, and the general public.