New Job Systems Analyst I – Admissions And Leased Housing In Massachusetts

Application Procedure:

Please submit a cover letter and resume detailing your qualification. No phone calls or letters. Deadline: Monday, June 5, 2023. Send your information to [email protected]. Please be sure to identify the position you are applying for.

General Description: ABOUT US: Boston Housing Authority (BHA) provides quality affordable housing for low-income families and individuals through the public housing and Section 8 rental assistance programs. BHA serves more than 58,000 of Boston's most vulnerable residents; including elderly, disabled, children and low-income families from a broad range of backgrounds and experiences. We foster vital communities that are essential to the city of Boston’s economic diversity and way of life. As the largest housing provider in Boston, we bring stability, opportunity, and peace of mind not only to the thousands of low-income families we support, but also to the city as a whole.

ABOUT THE JOB: The Systems Analyst I (SAI), under the supervision of a MIS director, will oversee the implementation and on-going maintenance of BHA’s enterprise software systems of the Admissions and Leased Housing departments. The SAI will primarily implement new systems and maintain the departments’ current systems. The SAI will ensure that all of the systems meet the departments’ business, reporting and Federal/State compliance needs. The SAI will provide technical support and training to the departments’ users. The SAI will evaluate the overall performance and software systems security to ensure they are optimized. The SAI will be responsible for the identification of system issues and work with the departments’ users to ensure they are resolved. When required, the SAI will work with the software systems’ vendors on product defects and enhancements raised and required by the users. The SAI will monitor the departments’ policies and procedures and make implementation recommendations. Similarly, the SAI will review vendor product releases to ensure optimal use of fixed, new and enhanced features. The SAI will be responsible for monitoring vendors’ product releases and documentation and assist in software system upgrades that will include further setups, implementations and end-user training.

The Systems Analyst I must be able to work independently and with other MIS staff as well as be capable of relating to a wide variety of systems users with various levels of technology experience.

Duties & Responsibilities:

• Implement new software systems to support the departments business needs.

• Maintain existing software systems by performing:

• System user issue identification and resolution.

• Technical support of implemented systems.

• Optimize systems performance.

• Ensure systems and user security are optimized.

• Evaluates and recommends new software systems for the departments' business needs.

• Reviews departments; policies, procedures and Federal/State compliance to ensure systems, data tracking and reporting are compliant.

• Develops and performs user training for new and existing software systems.

• Develops training documentation for new and existing software systems.

• Analyzes users needs and identifies needs for feature enhancements/customizations.

• Works with systems vendors by performing:

• Evaluates system upgrades and notifies users of fixed and new features.

• Meets with departments and reviews system upgrades and their impact.

• Documents and works with the vendor on user fixes and enhancements.

Minimum Qualifications & Experience:

Candidates must have a bachelor's degree in Computer Science or related field. Candidates must have knowledge and experience with SQL-based data management systems and respective application products. Candidates must be able to use Microsoft operating systems and Microsoft Office products. Knowledge of, and experience with, SQL, SQL Reporting Services (SSRS), Crystal Reports is preferred. Prior experience or knowledge of Public Housing Authority operations is highly desirable. A valid Massachusetts driver's license is required. Candidates must have a bachelor's degree in Computer Science or related field. Candidates must have knowledge and experience with SQL-based data management systems and respective application products. Candidates must be able to use Microsoft operating systems and Microsoft Office products. Knowledge of, and experience with, SQL, SQL Reporting Services (SSRS), Crystal Reports is preferred. Prior experience or knowledge of Public Housing Authority operations is highly desirable. A valid Massachusetts driver's license is required. Candidates must have at least three-year's experience in MIS or related field. Candidates must have experience implementing and supporting enterprise software systems, preferably for a large business or public organization. Candidates must have experience in diagnosis and resolution of system user technical and non-technical issues. Candidates must be able to work independently and on a team. Candidates are expected to communicate effectively between technical and non-technical individuals. Candidates must have at least two-year's experience using Microsoft Office products and be able to utilize them effectively with BHA's implemented systems.

BHA BENEFITS; BHA's generous benefits package includes 14 paid holidays, 3 personal days, 2 weeks of vacation, 3 weeks of paid sick leave, participation in the city's pension plan, healthcare through the Commonwealth and much more.