New Job Service Desk Lead In Wisconsin

Your role is to help achieve the agency goal of enabling DOR to operate efficiently and effectively with technology. Your skills will help manage users and device configurations and security controls. You will be leading, communicating and coordinating extensively with a wide variety of DOR employees.

Service Desk Technicians are responsible for providing initial IT support using an agency-wide standardized approach. This position leads Service Desk Technicians, provides technical support, and communicates agency wide messages and changes.

The Department of Revenue uses the latest IT tools and software to manage and support department computer systems including systems such as Cherwell, Active Directory, Cayosoft, Office 365, Teams, Microsoft Enterprise Configuration Manager, AirWatch/Workspace One, Crowdstrike, Bitlocker, Zscaler, Windows 10/11 Enterprise Workstations

Want to learn more about the position and what it is like to work for the Division of Technology Services in the Department of Revenue?

Join one of our Position Discussion Virtual Event

We have a lot to cover so the events will start promptly, don’t be late! You will learn about the role, how you could make an impact, and what a typical workday day is like. You will have an opportunity to interact with the team and ask questions related to the position. We look forward to meeting you!

Wednesday, May 10, 2023 4 p.m. CST – Click here to join

Audio Only: 1-608-571-2209; Phone Conference ID: 168 468 825#

Remote/Telework up to 60%. Note: During probation you will have the opportunity to gradually increase to 60% (i.e. working remotely three (3) days per week, and will report to the 2135 Rimrock Road; Madison WI building, two (2) days per week) within 9 months based on performance and workload needs.

About Us

The Wisconsin Department of Revenue's (DOR) mission is to strengthen Wisconsin through fair tax and lottery administration, while educating and serving the public, our customers, and communities. As the Division of Technology Services (DTS), we directly contribute to the agency's mission by providing strategic business value through the use of technology. DTS was featured in Government Technology magazine about the major impact the technology transformation made for the state of Wisconsin.

We strive to be the premier agency in providing innovative, accessible resources, with exceptional customer service built on a foundation of trust inclusivity and creativity. Our team values integrity, knowledge, innovation, empathy, inclusivity, and security.

See what team members have to say about working for DTS:
https://www.youtube.com/watch?v=jEWSkj-85Ls.

While working at DOR, you’ll enjoy impactful and fulfilling work, along with:

• Generous Paid Time Off (2.6 to 3 weeks of vacation, 9 holidays, 4.5 personal holidays, and ample accrued sick time that rolls over each year.)
• Retirement Benefits (participation in one of the nation’s top pension programs!)
• Excellent Health Benefits
  • Low-cost health, vision, and dental insurance options
  • Free wellness opportunities (health coaching and a confidential employee assistance program)
• Healthy Work Environment
  • Work/life balance, business casual office atmosphere, and remote work options
  • Learning and professional growth opportunities
  • Inclusive culture committed to equity and inclusion for all employees
• Additional benefits (life insurance, income continuation insurance, commuter benefits, student loan forgiveness, and additional retirement savings programs)

Learn more about the State of Wisconsin’s amazing benefits package here.

Special Qualification: Can move equipment weighing up to 45 pounds with or without an accommodation is required.

Here is a copy of the position description.

Key Words: Desktop Support Technician, Help Desk Specialist, Help Desk Analyst, IT Professional, Technical Services Professional, Technical Support, User Support Specialist, Service Desk Engineer, Computer Technician, IT Support Technician, System Administrator, Lead

Salary for this IS Technical Services Specialist position (schedule-range 07-33) is $66,560 to $87,360 annually ($32.00 to $42.00 hourly), depending on qualifications, plus excellent benefits. Current state employees pay will be based on the provisions in the Compensation Plan. A twelve-month probationary period is required.

The Department of Revenue will conduct criminal background, tax compliance checks and fingerprint checks on candidates prior to offer of hire. Interview results may be reused in accordance with the State of WI interview reuse policy.

Applicants must be eligible to work in the United States. The Department of Revenue does not sponsor work or student visas, either at time of hire or at any later time.

All state employees must report their COVID vaccination status, whether vaccinated or not and provide supporting documentation if vaccinated. Newly hired employees will be required to submit this information within their first two weeks of employment. The State of Wisconsin continues to follow necessary health and safety protocols for COVID. Please visit Division of Personnel Management Coronavirus - COVID-19 (wi.gov) for the most up-to-date information. Guidance may be subject to change.

Minimum-qualified candidates will have experience in each of the following:

Well-qualified candidates will have experience in a minimum of one (1) the following (in addition to the minimum qualifications):

Apply online! To apply, click “Apply for Job” to start the application process. Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application. You will be able to save your application as many times as needed and make edits up until the point you submit your application. Please note that once you submit your application, you will not be able to make any updates to the application or any materials submitted.

You will be required to attach your current resume and letter of qualifications in a Word or PDF compatible format. Limit EACH separate document to a maximum of THREE (3) pages. Your resume and letter of qualifications are reviewed to determine your qualifications as they relate to the job qualifications listed. To create your letter of qualifications, it is recommended that you copy the bulleted points listed in the "qualifications" section into a Word document and then address each bullet point with your specific qualifications.

Here are instructions on developing your resume and letter of qualifications and what should be included in these materials. Ensure your documents have clearly described your specific role, what you did, your level of responsibility (e.g., worked independently, etc.) scope, duration, and specific nature of your duties. Make sure you provide one or more specific examples that clearly describe your experience doing the qualifications we defined that clearly demonstrated your level of expertise. If you are vague about your specific role or don't describe examples, you may not get credit for that experience. Failure to submit all required materials will result in an incomplete application and ineligibility for this position. Application materials will not be accepted if received in an incompatible format, an email, as a hard copy or a fax.

Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process.

Permanent classified state employees who are eligible for consideration (transfer, voluntary demotion, or reinstatement) should complete the online application process by the stated deadline.

Questions can be directed to Linda Weber at [email protected] or 608-261-7687.

The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.

Applications will be accepted until the needs of the department are met.

Applications received by 11:59 p.m. CST on May 24, 2023 will be included in the first review of application materials. Applications after that point will be reviewed until the needs of the department are met.