New Job Service Delivery Coordinator - Modern Workplace - Remote In Colorado

Job Description:

Service Delivery Coordinator – Modern Workplace – Remote

This is a remote position – *** the candidate must be in the United States.***

***A thorough pre-employment background investigation will be conducted before hiring/ onboarding process is completed. ***

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

About this role

As a Service Delivery Coordinator, the selected candidate will ensure coordinating the ticket assignment and overall service delivery with onsite Field Service Technicians happen as per expectations and within SLAs. The person will be available answer phone call and respond to chat and email requests to support Field Service operations. In this role you will work closely with our Desktop Support Field Service Technicians. Being a self-starter who is comfortable with minimal supervision is essential to the success in this role.

What you’ll do

• Supports routine activities of a functional area or of department account leads to ensure that business solution objectives are met.
• Assists in performing administrative responsibilities such as entering information into databases and producing simple statistical reports and presentations.
• Enters information of account specific service problems and distributes prioritized work requests.
• Distributes communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.
• Gathers and enters quality assurance information in accordance with established procedures to ensure quality client service. Produces reports necessary to indicate areas of improvement.
• May conduct product inspections to ensure established quality guidelines are adhered to.

Who you are:

• High school diploma or G.E.D.
• Two or more years of administrative experience
• Experience working with the company's hardware, software and equipment products
• Experience working with customer technology and support requirements

Other Qualifications

• Analytical and problem solving skills
• Interpersonal skills to interact with customers and team members
• Organization and time management skills
• Communication skills
• Ability to work in a team environment

Work Environment

• Training and Initial Verficiated expected to be onsite
• Otherwise a fulltime remote environment with rare few occasions to attend training programs onsite in DXC or a client office.
• Weekday work with some exceptions requiring weekend work
• Regular shift with some exceptions which may require shift work

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC we put our people first. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. With our Virtual First strategy the majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location and we continue to monitor and conform with government regulations and customer requirements specific to each location.

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $34,900 - $52,300.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off; and much more.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.