New Job Public Health Office Supervisor 1 - 05042023-45785 In Tennessee
|
| PUBLIC HEALTH OFFICE SUPERVISOR 1 - 05042023-45785 |
PUBLIC HEALTH OFFICE SUPERVISOR 1 - 05042023-45785
Company : State of Tennessee
Salary : $47,496 a year
Location : Tennessee
Full Description
Job Information
State of Tennessee Job Information
Opening Date/Time
Thur 05/04/2023 12:00AM Central Time
Closing Date/Time
Wed 05/10/2023 11:59PM Central Time
Salary (Monthly)
$3,958.00
Salary (Annually)
$47,496.00
Job Type
Full-Time
City, State Location
Huntsville, TN
Department
Health
LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF HEALTH, LOCAL HEALTH DIVISION, SCOTT COUNTY
Minimum Qualifications
Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to three years of full-time customer service delivery and/or clerical/office support work.
Substitution of Experience for Education: Qualifying full-time customer service delivery and/or clerical/office support work may substitute for the required education on a year-for-year basis (e.g., experience equivalent to one year of full-time work in one or a combination of the above listed fields may substitute for one year of the required education).
Substitution of Education for Experience: Course work credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience).
Other Requirements
Necessary Special Qualifications: None.
Examination Method: Education and Experience, 100%, for Preferred Service positions.
Job Overview
Summary: Under general supervision, is responsible for supervisory county health department office work of routine difficulty and administrative work of routine difficulty; and performs related work as required.
Distinguishing Features: This is the first supervisory class in the Public Health Office sub-series. An incumbent in this class is head of the office staff in a small county health department (not a satellite site), supervising two to four office employees, and assists the county director with administrative duties. This class differs from Public Health Office Supervisor 2 in that an incumbent of the latter is head of the office staff in a moderate-sized county health department (not a satellite site), supervising five to nine office employees, or supervises a small staff of office employees in two or more county health departments.
Work Activities
Resolving Conflicts and Negotiating with Others:
- Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
Staffing Organizational Units:
- Establishes job performance plans; makes recommendation to County Director in relation to hiring, promotions, demotions, dismissals, and other human resource transactions; completes performance evaluations of subordinate office staff.
Updating and Using Relevant Knowledge:
- Reviews departmental policies and procedures to keep abreast of any changes, revisions, or additions.
Guiding, Directing, and Motivating Subordinates:
- Trains, supervises and evaluates a county health department office staff and its work.
Training, Teaching, Coaching and Developing Others:
- Identifies the developmental needs of others through coaching and mentoring.
- Identifies the educational needs of others through the development of educational or training programs.
Scheduling Work and Activities:
- Assigns and trains multiple job tasks.
Communicating with Supervisors, Peers, and Subordinates:
- Maintains positive, constructive and cooperative communication by telephone, in written form, email or in person with supervisors, peers, or subordinates.
Processing and Evaluating Information to Determine Compliance with Standards:
- Reconciles client ledgers to reflect claim denials and generate statements for unpaid balances.
- Maintains the fiscal accountability for services provided at the Health Department.
- Reconciles fee collected with cash drawer report.
- Reviews explanation of payment from insurance companies and applies the correct amount to each client ledger.
- Implements refund process for overpayments.
- Creates certificate of deposit to allocate funds to proper program area budget codes.
- Calculates charges, electronically or manually, to initiate the billing process.
- Reviews client encounter forms for accuracy and enters service/encounter data into the Health Department computer system.
- Adjusts client's account upon receiving a returned check and mails a letter requesting payment.
- Collects payments for services rendered.
Performing Administrative Activities:
- Processes and maintains medical and administrative records and reports.
- Determines appropriate forms for establishing records to comply with state and federal guidelines.
- Obtains prior authorization from patient, parent, or legal guardian before releasing medical information based on state and federal guidelines/laws.
- Generates and reconciles periodic reports.
- Prepares medical record for services to be provided, which may include attaching necessary forms, encounter labels, or any special instructions from the medical provider or laboratory.
Getting Information:
- Interviews health department client for medical, environmental, and administrative services while maintaining confidentiality.
- Collects and updates client demographic information for registration purposes.
- Schedules client appointments.
- Informs client of any visit requirements.
Making Decisions and Solving Problems:
- Observes and analyzes clinic flow and recommends and/or initiates changes as necessary.
- Provides guidance and expert advice to management or other groups on technical, systems, or process-related topics.
- Assists the County Director in the day-to-day operations of public health office.
Communicating with Persons Outside Organization:
- Serves as the Health Department representative.
- Develops and maintain an on-going, working relationship with county government, hospitals, as well as other entities such as the Board of Health, the Department of Human Services, and Child Support Services.
- Explains the role of the County Health Department and provides information as requested.
- Attends city and county government meetings.
Monitoring and Controlling Resources:
- Assists the County Director with preparing and monitoring the operating budget.
- Completes annual inventory of state and county properties.
- Prepares purchase requisitions and coordinates deliveries of supplies and equipment; make arrangements for equipment to be loaned to the facility.
- Monitors inventory and purchasing of supplies.
Interacting with Computers:
- Enters collected data into the Health Department's management information system.
- Assesses computer database to determine managed care organization assignment and client co-pay/deductible responsibilities.
- Reviews client account balance.
Analyzing Data or Information:
- Reviews and verifies current insurance information, financial information, as well as immunization status.
- Discusses charges for services with clients and explain sliding fee scale where applicable.
Interpreting the Meaning of Information for Others:
- Informs client of rights and responsibilities for participation in various programs.
- Discusses with clients all possibilities for assistance within and outside the Health Department.
Competencies (KSA'S)
Competencies:
- Approachability
- Composure
- Conflict Management
- Customer Focus
- Ethics and Values
- Integrity and Trust
- Listening
- Patience
- Problem Solving
- Time Management
- Written Communication
Knowledge:
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Skills:
- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Understanding written sentences and paragraphs in work related documents.
- Talking to others to convey information effectively.
- Communicating effectively in writing as appropriate for the needs of the audience.
- Adjusting actions in relation to others' actions.
- Teaching others how to do something.
- Bringing others together and trying to reconcile differences.
- Persuading others to change their minds or behavior.
- Actively looking for ways to help people.
- Being aware of others' reactions and understanding why they react as they do.
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Determining causes of operating errors and deciding what to do about it.
- Motivating, developing, and directing people as they work, identifying the best people for the job.
- Managing one's own time and the time of others.
Abilities:
- The ability to apply general rules to specific problems to produce answers that make sense.
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- The ability to remember information such as words, numbers, pictures, and procedures.
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
- The ability to communicate information and ideas in speaking so others will understand.
- The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- The ability to concentrate on a task over a period of time without being distracted.
- The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
- The ability to read and understand information and ideas presented in writing.
- The ability to communicate information and ideas in writing so others will understand.
- The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
- The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
- The ability to see details at close range (within a few feet of the observer).
- The ability to speak clearly so others can understand you.
Tools and Equipment Used
- Personal Computer
- Telephone
- Fax Machine
- Printer
- Bar Code Scanner
- Credit Card Scanner
- Paper Scanner
- Check Scanner
- Copy Machine
- Calculator
- Retail Sales Equipment
TN Driver Standards
State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:
- A valid driver's license
- For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.
Please include your Driver's License Information under the Licenses and Certifications section of your application.
**Agencies may allow an exception based on other factors.